TRAMMEL ROOFING

Let me state for the record that our house is on a steep hill. It was on a steep hill when they bid the job and when the project manager came out to inspect the job site prior to the work commencing. So imagine our shock when the first words out of the lead worker's mouth were that they would not be able to install the down spouts for our new gutters on the downside of the house, since our house was on a hill. The worker instructed us to talk to Jerry Trammel. Jerry was incredibly rude on the phone and all but accused us of not telling him about the fact that the house was on a steep hill. We pointed out to him that this was a communication issue between the project manager at Home Depot and his organization and not of any fault of ours. In the end, they did install the down spouts and it would seem that it was not as impossible of a task as they made it out to be. Being that our house in on a hill with the access road above the house, we were charged an additional fee since the workers would have to manually transport the old roofing materials up to the dumpster and the new materials down to the work area. On the day the new shingles were to be delivered, it was discovered that they had not secured a permit to block the road so that they could use the truck-mounted crane to lower the materials on to our deck which annoyed all of the workers. Instead of bringing the materials all they day down to the deck, the workers decided take a short cut through our garden - crushing a number of plants in the process. Needless-to-say, we were livid. We paid a premium for the workers to transport the roofing materials and instead they choose to damage our garden. This necessitated several calls to both Mr. Trammel and Home Depot. In the end, Home Depot refunded the additional fee. We also had to contact Home Depot because the work was not completed. Although they had installed our new roof and gutters, they had not installed the gutter guards we had contracted for. Even the project manager from Home Depot couldn't figure out why we were refusing to sign the completion papers. We had to tell him what hadn't been completed. If all of this weren't bad enough, our gutters overflowed during the first heavy rain after the roof was installed. It seems that they had not cleaned out the gutters prior to installing the gutter guards. It is now over a year later and as far as we can tell the roof is holding well. In addition, the gutters haven't overflowed since the first incident. Bottom line for us, we would never deal with Trammel Roofing again. Even though they were working as a subcontractor for Home Depot, they needed to treat the customer with respect and consideration and direct their issues to the contractor (Home Depot in this case) not the client.

I was extremely pleased. I've gotten probably five or six quotes and they were the lowest. They were very responsive and the options and the process were very well explained. I think their customer service was absolutely outstanding and there's an immediate response to phone messages and issues which come up. It's been a year and we had a heavy storm come through a couple of weeks ago and I noticed the way one of spouts were positioned with a lot of water flowing out of it that the gutter couldn't handle it. It was overflowing and coming off the gutter and into my yard and so I called them about that and they were right out and repositioned the downspout so that the water will be dispersed and not flow over the gutter. Even thought it's been a year they took care of it and they've been so good. I live in a neighborhood of 84 homes and I'll bet at least 15 homeowners have used this company and everyone has been satisfied. They are very, very, good.

They used high quality material that will last for 40 years. They finished the job in 2 days, which I thought was impressive. They did not make a lot of noise. They did a really good job in clean up. I had a shake roof before. I couldn't have asked for better work. They were considerate & respectful.