The Specialists All Natural Carpet Cleaning

Great. See above.

Excellent work

unknown

unknown

unknown

.

unknown

.

My carpets are like new! I was seriously doubting whether they could be salvaged at all. I have one large dog that had begun marking the rugs after we got a new puppy. Can you imagine the volume from a Great Dane? The smell was disgusting! I was ready to put in wood floors. I spoke to Joy on the phone and she gave me a date about a week and half later. Naturally I would have preferred if they could have come out sooner, but I had read the other reviews on Angie's List and it seemed that they would be the best ones to try to fix that mess. I was not disappointed. James arrived on time and worked diligently to clean those carpets. There was one room that had been heavily soiled, and he needed to add extra cleaning fluid and spend extra time on that room. The carpet in that room remained wet for 3 days, and when it dried there were some dark areas left, staining. The other rooms were pristine. I called back and mentioned the problem and they came out the next day! The room was cleaned again and some other cleaning chemicals were applied and by the next day it was perfect!!. I still can't believe it. They also clean grout/tile and so I will be calling them out do that next. They are an absolute pleasure to work with.

I highly recommend this company. James and Joy were punctual, polite and very knowledgeable about carpets and removing stains. I had received an estimate from another company that was only $14.50 less than James' estimate. The other company estimator showed up on time, but he was in and out in 10 minutes with little discussion and, I discovered the next day, that the first appointment available was 10 days' away. James and Joy arrived on time for the estimate and then performed the cleaning right then. They also spent considerably more time looking at the carpeting and stains and educating me on proper stain removal. There were a number of bad stains, including a large one from blueberry juice. The first estimator was not very confident that it would come out. James assured me it would and IT DID! While they were cleaning the carpets, they explained why it was not a good idea to be using the hand-held stain remover I have used for years--it leaves suds in the carpeting and presses the stain down further--and recommended a better product. I also appreciate the fact that they use natural and anti-allergen products. There was no chemical smell at all after the cleaning. They provided me with several booties to wear while the carpeting dried. They were professional, friendly, and work great as a team.

A big part of my problem revolved aroung pet urine stains in one isolated area of a room. James treated that area, extracted and cleaned the entire room. In addition, he cleaned a large family room, bonus room, stairs and lengthy upstairs hallway. I was truly amazed at the final results! 15 year old carpeting now looks beautiful, smells beautiful and certainly makes me feel better about the overal cleanliness of my home. I'll have James back in six months or less, whether it's truly neede or not...... A new part of my "preventive" maintenance program!

Everything was going well but he was very weary about cleaning the new buck’s leather. He was hesitant to use what he had on the new buck. I had a hard time finding somebody to clean the new buck leather. I decided to call the people from who I bought it and find out what needs to be used to clean it and he said that he would come after that to clean it. He wants to make sure he is using the right thing. The new buck leather is a little tricky and so he didn’t want to use what he uses on leather on it. He was reasonable and he quoted $75 for the love seat and $100 for the couch and that would include the cushions in the back and side which are all leather. He tested a spot and he was not sure of the product to use. He was very professional and very nice. He had very good personality and he was very competent. Everything was great right down to the point it is only that we need to find the right cleaning solution to clean it. I was very impressed with him. The price he quoted was quite fair. I would have him come back if not for the upholstery it would be at least for the carpets.

Great job. Left everything perfect.

He arrived on time. Reviewed the job. Explained everything and was very professional. Did the work, paying attention to details and cleaned up.

James did a wonderful job. Very profesional and very nice. Estimate was a little less than Coit's, we had used them last year and weren't pleased. Carpet looks great! Better than it did after last year's cleaning and is already drying faster. James took the time to pull more of the liquid back out which means we'll be able to put things back about 2 days sooner. And the natural solution he used didn't leave an odor like the other chemicals. I would highly recommend this company for your carpet cleaning.

The urine stains were treated with special sprays and a stain on the family room rug was treated and cleaned. All of the carpets looked beautiful and the odor was gone. We were assured that if we had any problems that he would come back and clean anything again, until we were satisfied. I gave him a "C" on punctuality because he did not arrive on time. When I called him he said he had accidently scheduled me for the following Friday. He got himself together and arrived at my home half an hour later and proceeded to do a thorough job.

I called them to get and estimate and James returned my call promptly. He gave me a rough estimate of $275 (before an Angie's List Coupon/Discount). He was able to schedule an appointment right away. He told me he would arrive between 2:30 and 3:30 on the day of my appointment and explained that he would call when he was on his way.The day of the apppointment--just as promised he called at 3:00 to let me know he was on his way. He was here by 3:30. James was very friendly and quickly measured my rooms and got to work. He was also very understanding and patient with my kids as they kept asking him questions as he worked. (Note: They were supposed to be at a playdate that fell through). The carpets look amazing--he got out almost every spot--wine, kool aid, etc!! He took his time and tried for a long time on one spot--that I believe was marker--that he couldn't get out--but I was impressed with his effort. He was here for at least 2 hours from start to finish. It has almost been a week and the carpets still look great! Thank You James!

I joined Angie's List just this month because the jobs that I used to be able to do around the house are things that I can no longer do easily or comfortably. One of the things that I can't do anymore is to use the Rug Doctor that I have owned for the last ten years. I have several dogs indoors and 2 that are outside dogs who still traipse in dirt and dust when coming in to kennel up. I ended up calling 4 of the top rated Carpet Cleaning Companies. Two never returned my calls at all. One called me back and made an appointment for a estimate a week later but arrived 20 minutes late and was very negative from the start. When I called The Specialists, Joy answered the phone on the second ring. She scheduled a time for the estimate and told me that if I chose them they would be able to do the work right then and there. She was very pleasant to talk to and totally non-judgmental about the length of time it's been since the carpets were last cleaned. She explained about the products they use and the effort they make to do the job right. Also the appointment was for just a few day away. (There was a weekend in between.) When James came to my house, on time and with a pleasant attitude, I thought that this might just be the right company. He came in and measured the space, saw the condition and was not pessimistic about the results. He was realistic however and told me that all he could do was his very best and that he thought we might end up saving the carpet. Even though his estimate was a little bit higher than the other company's he included a pre-treatment that he thought would help a lot and included taking as much time going over and over certain areas as they might need. This, of course, extended the amount of time he would need to do a good job. James moved some of the larger pices of furniture that I wasn't able to and when he was done he put everything back. He wore booties so as not to track in any more dirt on the carpets that were clean in the other parts of the house, and he was courteous and pleasant the whole time. The other company told me they really didn't have any hope for the carpets and if I wanted to waste my money they would try but they would only spend a certain amount of time trying. They didn't offer any pre-treatment or any extended time to try to get them clean. What a difference. I still may replace the carpets with a tile or laminate floor but at least now I have a choice and time to decide what I want to do. I am VERY pleased by the whole process with The Specialists.

Their service turned out fine. He was very detail oriented and a nice guy.

They are really good. They are good at getting most of the carpets and getting our furniture put back after they’re done. The owner is really funny too.

The guy was nice about moving furniture when I wasn’t able to. He was friendly. He did a good job. He has good solution that he uses to clean the carpets. My carpets came out really clean.

They were prompt and here when they said they would be here. They brought the carpets back when they said they would. My only problem is that the carpet didn’t come back as good as I had hoped. My expectations may have been too high. I’m not sure if it was their fault or the carpets themselves. We had new tile installed in our kitchen. The person who put it in did not deal with the new grout properly. There was a haze on it. The retailer we went through called in The Specialist and they got it off.

What I really appreciated about James, who is an owner and did he work, was that he was very friendly and conscientious. He took his time. He called after he did the work to see if I had any questions and to see if I was satisfied. He uses natural products as much as possible versus other chemical cleaning products. I was really impressed with the attention given to the customer. He was recommended to me by a realtor. He was very hard working.

The Specialists have cleaned my and my mother's carpets for years. We both have rescue dogs who have bad house manners, and we thought our carpets were ruined, but with The Specialists' special urine treatments, our carpets look and smell like new! They gave us an honest estimate and worked hard to meet our expectations! A couple of times I found something not quite perfect, and James came right out to fix it. They promptly answer and return calls, and have been able to squeeze me in to clean for unexpected house guests.Their prices might seem high, but you get what you pay for, and their cleaning works! I've hired other carpet cleaners and they just can't compare. I've always been more than satisfied!

We have used this company repeatedly because of the superior quality of their performance. It is a small business run by a husband and wife team. They come when they say they will come; they call on the way to confirm; they arrive spotlessly clean and well groomed. All of their equipment is also clean and in good repair. When they arrived, they discussed with us precisely what we wanted done. They listened and accommodated our needs including carefully moving some cumbersome electronically controlled chairs which are a medical necessity. Before they start they place little L-shaped barriers at all the corners and doorways which protect the walls from bumps and scratches. They work very hard and really pay attention to edges and corners. They may be the most polite workers we've had in our home...ever. They first vacuum [commercial grade] and then they use the cleaner which leaves NO residue...it gets amazingly dry very quickly. We had an extra service of stain protection which has a warranty....a symbol of how good their work is. Before they left, they asked several times if they could do anything else for us. They asked that we inspect their work. In total they cleaned 5 rooms and a 40 foot hallway. When they left, everything was perfect.....the carpets still look brand new 24 hours later. They picked up all their supplies and cleaned up any water from the tile entry. They secured our outer security gate without being asked. They are just the BEST!!! If this sounds like a rave review, it is. We are very picky and these young people are reallllllly good!!! Give them your business; you'll want them back again!!