Let Horizon Properties Manage For You! Janet S. Regan is a licensed real estate Broker who has been managing properties since 1978. Having worked for three different property management companies before starting Horizon Properties, Janet always felt things could have been done better. Her husband always said she would do it right “down the horizon, when she had her own company.” And so she founded Horizon Properties in 1988 with a passion for customer service and has grown the company slowly and consistently every year since. Janet is a charter member of the Sacramento chapter of NARPM (National Association of Residential Property Managers) and has served in many capacities on the Board of Directors through the years. While she served as President for two separate years she provided free education for the members of the Sacramento chapter and encouraged the members to contribute time and funds to Habitat for Humanity. Janet holds her Master Property Manager designation (MPM) with NARPM, something very few property managers can claim. In addition to NARPM, Janet has served on committees for Commissioner Davi’s Trust Fund Task Force for the California Department of Real Estate in 2006 and 2010 and on the City of Sacramento’s Stakeholder’s Board for the RHIP (Rental Housing Inspection Program) in 2009. With a full-time staff of 14 and two part-time, Horizon Properties is devoted to giving each property we manage our maximum attention! WHERE WE SERVE Horizon Properties manages residential properties within Sacramento County, El Dorado County, Placer County, Yolo County, and Nevada County. We provide professional property management for single family homes, condominiums, townhouses, and duplexes for rent. (We are strictly a residential property management company.) • Market rent evaluation • Far-reaching multimedia advertising campaign for finding quality tenants • Direct deposit into your chosen bank account for your rent proceeds on the 6th of the month • Copies of all bills paid on your behalf ADVANTAGES • No startup fee • No charge for our services until the property is first rented • No charge for any of our inspections, photographs, reports, etc. • Tenant placement fee guaranteed for the term of the initial lease • 90-day No-Questions-Asked Money Back Guarantee • No long-term contract • No mark-up on invoices and absolutely no rebate, kickbacks or “discounts” taken on invoices! FILLING VACANCIES Placing qualified tenants quickly is critical to your bottom line. When a 30-day notice is received, we spring into action and give you: • Immediate notification • Professional recommendation for the current rent amount • A professional FOR RENT sign placed at the property • Your property extensively described with up to 50 photographs on our website • Email notification sent to our waiting list of prospective tenants looking for a property like yours • Comprehensive use of the internet for maximum exposure, including advertising on 31 different websites and posting all ads on Craigslist every other day Every effort is made to minimize the amount of time a property remains vacant. Instead of pre-scheduled showings that are convenient for us, we show our properties when the prospective tenants want to see them. This means showing on weekends, evenings, and even holidays. We take advantage of every opportunity to find the best tenants for you. MAINTENANCE What does Horizon Properties do to keep maintenance costs under control? • We only work with licensed and insured independent contractors. • Your approval is required on all repairs where the estimate is in excess of the limit you set. • Tenants are held responsible for damages they cause. • Emergency maintenance calls are handled by an employee of Horizon Properties 24-hours a day, seven days a week. • Our online Tenant Support page provides maintenances instructions and recommendations to help tena
Tenant vacancy, handle all maintenance issues, inspect the property annually & drive by quarterly., pay the bills, screen applicants
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"I see that you were the tenant at a unit at 250 Del Verde Circle and that we started an eviction against you. For the record, paying rent online is always FREE with a checking account. You may also pay your rent in cash at CVS, 7-Eleven and Walgreens. We only manage one unit in this complex. The HOA oversees maintaining the gate and exteriors of the buildings and we have no control over their repairs. This is not an apartment complex and there is no on-site manager or maintenance staff. All the units are individually owned. Lastly, I have confirmed that the HVAC system was fixed and that the vendor noted the system was working well."
"Managing for you since July 2013 and still managing for you to this day, I can say that we have made significant changes in our procedures based on feedback like this. One example is the CONTACT US page on our web site. Every employee and their function and telephone extension is listed there to make it easy for everyone to know who to contact when they have a problem or a need. Another is that we now send a courtesy email informing clients EVERY TIME there is maintenance being done at their property even when it is below their designated limit. Thank you for your feedback and I hope you have been enjoying these improvements. Janet S. Regan, MPM President"
"Thank you so much for your review. We at Horizon Properties really appreciate when people take the time to post reviews of our performance. Your property was in excellent condition when we took it over, so we could not figure out why it had not rented in six months before you hired us! We have the most aggressive marketing campaign in the area and the best web site, so those things certainly helped to get it rented quickly. Again, thank you for acknowledging our good work. We really appreciate it! Janet S. Regan, MPM President"
"I am very sorry to learn of such poor customer service from my company. Owners often limit what maintenance we can get done at their properties, but this appears to be an internal problem. I will personally review the maintenance records for your property and expedite the repairs. Having a new maintenance coordinator as of June 2013 may prove to be just what we needed. Look for communication this coming week from Bryan and we will take care of you. Again, please accept my apology. Janet S. Regan, MPM President"
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