Horizon Properties

Inconvenience at its finest. They charge a $10 fee to pay rent online…. but driving fourteen miles to pay rent is completely free. The unit at Del Verde square is old and appliances are 25+ years old. Front exit gate is always broken/inoperable because codes are always changing. There is no maintenance or manager on site. As far as the unit goes, Windows aren’t sealed or weatherstripped properly. Air leaks in and out of the unit due to non winterization of property. Heating and a/c unit doesn’t work properly causing SMUD to charge astronomical rates. Do not house a baby or any elders here. They will be extremely uncomfortable. Don’t be fooled by the cheap rent. It is too good to be true. They are slow to fix maintenance issues but very prompt about rent. These slumlords only concern is getting an good return on their investment even if that means putting you and your children out in the cold. I would stay far away from horizon properties. But If you are interested in moving here please read over the reviews and read the lease twice. once by yourself and again with someone else you trust for better understanding because they will move you into a hole in the wall. ALSO ask to view the property in person. If the answer is No due to covid, or some other lame excuse, then that sums it up right about there.

Excelete

I love everyone here at Horizon Properties! Always very attentive and always fixes any issues in a very timely manner! Been renting with them for years! We wouldn’t want to go anywhere else! These guys are amazing!

Horizon Properties managed our property some years back and always did a great job for us. Even years later, when there was one small issue that was entirely on me, Horizon straightened it out. No hesitation from me in recommending Janet and her team.

As a owner - We have been working with Horizon Properties for 9 years and they have been fantastic in managing our property, keeping up on repairs at a great affordable price, properly has never remained vacant for longer than 2 weeks between tenants and very responsive. Highly recommend.

I don't care for them. Nothing stands out positive and it was not good. They don't seem to be coordinated, you don't know who to call and they don't follow up. I would not recommend them to be a property manager. I'm trying to discontinue their service now.

They got my property ready for rental and did an excellent job showing the property and finding an excellent tenant. I switched to Horizon from another agent and there is no comparison. they are currently managing my rental. My prior agent could not rent my property for 6 months after renovations. After I switched to Horizon they were able to rent the property within three weeks.

We have had problems getting repairs done at the home we rent, for over a year now. Some I consider serious. We have to tape over a light switch to prevent accidentally turning it on as there is a short in the light. It was supposedly "fixed" by a handyman sent to repair a minor plumbing problem over a year ago. The "repair" lasted less than a week before blowing another light bulb. The problem was again reported about year ago during the yearly inspection by Horizon. Also not repaired is a shower surround coming unglued from the wall, and within the past month we have another electrical short in the dishwasher. A repair person came around and told us it would be reported to Horizon and if we needed to we could use the dishwasher and turn it off before the dry cycle came on (the short is in the switch for air dry). We have had no communication regarding actual repair/replacement of the dishwasher from Horizon to date. We have not had very good results in communicating with Horizon. I will echo the reviewer who gave them an "F" in that regard. Sometimes we have to send multiple emails to know that our concerns have at least reached them. As the other reviewer mentioned, changing our situation would require an expensive move, and a long search to find a suitable rental. Unfortunately it seems this property manager is not interested in helping tenants.

This firm's staff is unable to follow directions with any consistency. Their communications are often incomplete and confusing. No one is on the same page. They move slowly as a rule and are unable to grasp the nuances of property management. They cannot relate to renters, nor do they care to. Their grasp of their own technology is limited. Horizon staff are good at making excuses and believe that such excuses are a viable solution for managing tenants. We had to draw really tight boundaries around the staff to ensure that they respected our requests for timely assistance. We had to document everything as a CYA. Too bad for all the renters that must depend on companies like this. Too bad that so many people are stuck dealing with PM companies that only work for the owners, leaving the tenants unprotected. The only solution is an expensive move and\or buying a home. Do not give your business to this company unless you want to spend hours correcting their mistakes and untangling their poor communications.

Everything is going great so far and is on-going. I will provide another report in 12 months as to how our property continues to be taken care of. The cost of $100 is per month for the management services along with a one time (first month rented) fee of half the rent.