Mr Rooter Plumbing of Humboldt & Del Norte

My tenant called and they came over and never called me with a bid and just did the job and called me for my cc #. I thought they were calling with the bid as they had done in the past. No! They did the work without calling me and they knew from service they had done before that this was a rental and I had a 99.00 service contract with them. I would never use them again!

On Monday morning we called Mr. Rooter to come diagnose what we thought was an air vent problem. They were able to come out that morning and deduced that the problem was with the main sewer line and proceeded to attempt to clean out the main line. The technician ran into a few problems and called his boss, who is also the owner. The owner was out within an hour and was able to inform us very quickly that our sewer line was actually connected to the neighbor's line and that the problem area was between our house and their house. He spent a few hours snaking the line and was unable to resolve the problem through snaking. By this time it was early evening and we decided to have him come back in the morning to attempt cleaning the line through hydro scrubbing. He showed up promptly the next morning along with his technician and they set to work. Pretty quickly we figured out that the line was cracked and/or crumbling in several places between our house and the neighbors and probably into the neighbor's yard and house as well. We were left with a decision to either continue to try and clean the line, repairing as we went, or separate ourselves from the neighbor's line and have our own sewer line and lateral installed. We quickly decided that the cost of repairs, to both ourselves and our neighbors, could easily add up to the cost of having our own line installed and may solve the immediate problem but could still pose a problem in the future. Wednesday morning the city came out and installed the lateral line and Thursday afternoon Mr. Rooter came and began digging a new line from our house to the street. By Friday afternoon the work was completed and our house was completely functional. They plugged the old line at our property line and filled in all the holes from the work that day. Besides the inevitable dirt patches, there was no evidence that they had been there. They were prompt and professional throughout the entire stressful ordeal. It was great that the owner was so involved and able to answer any questions we had and to address our concerns. Although the work was costly, it was well worth the final product and the peace of mind we now have knowing that our sewer line is secure. They also signed us up for their preferred customer program which allowed us to save a big chunk on the final price and includes maintenance check ups on our entire plumbing system twice a year for three years. We would definitely recommend them to anyone and will hire them again in the future if needed.

This is a rental property I have in Eureka. Renter called and said she needed a few things fixed. I call Mr. Rooter and they were out the next day and called me with a quote to fix everything. I was happy with their service. I thought the price was a bit high but the renter is happy with the work.

unknown