Eureka Spa

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unknown

unknown

The cosmetologist who worked on me did not seem to enjoy her work, her skill level was below average, and the atmosphere in the salon was not friendly.

Dear, I have not had such poor customer service than at the Eureka Spa. I had bought two gift certificates for my mom totaling $120. I asked if there was an expiration date on the gift certificates and was told by the employee no. There is also no expiration date on the gift certificates. When my mom went in to use them she was told that they were void because new owners had bought the Eureka Spa. I called and talked to the manager Katherine who said they were void, no exceptions, and was extremely rude to me. I asked to speak to the owner and she said that it was now a corporation who owned the Eureka Spa and refused to give me the name so I could contact them, told me I had wasted enough of her time today, and hung up on me. I have never had such a poor experience with a business as I have with Katherine of the Eureka Spa. She handled the situation extremely poorly. I work at a local boutique while I am completing the nursing program. $120 is a lot of money to be thrown away without having advance notice to use it or have it become void. From working at a small local boutique I understand the importance of customer service and satisfaction because that is what keeps customers coming back to your business, and choosing your business over others like it. I will never go back to the Eureka Spa after Katherine's behavior over the phone, and it's good to know that the Eureka Spa is owned by a corporation so I can support locally owned spas instead. I will be forwarding this email to all my friends and family.. Very Concerned Customer, Please feel free to contact Kralicek.inc@gmail.com