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Cornerstone Computers

Computer Repair

Reviews

4.67 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
29%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 1-7 of 7 reviews

Valerie G.
07/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: copied contents of my failed hard drive contents onto my external hard drive. Prompt, knowledgeable, and courteous. They let me know my options, and we're reasonable in price.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James M.
02/2014
5.0
computer repair
  + -1 more
When I got home and began to organize the new hard drive I inadvertently moved an essential file needed for start-up. I took the drive back and they fixed my mistake the same day. Great service, exceptional knowledge, fast turn around.
Description of Work: The hard drive on my Mac mini crashed and the only Apple authorized repair locally charges excessive rates. I checked with Cornerstone and they were very helpful. They diagnosis the problem and made the repairs within the time quoted. They replaced the hard drive and transferred data for under $200.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steven S.
07/2013
5.0
computer repair
  + -1 more
I have been to cornerstone five or six times and always had an excellent experience. I have purchased hardware such as monitors and other peripherals and had services performed such as power supply replacement. Cory in particular is great to work with and very knowledgeable. I have frequently gone in with troubleshooting questions and they have always taken the time to speak with me and give me coaching tips even when I wasn't buying something. Highly recommend.
Description of Work: Sold equipment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

chris W.
07/2013
3.0
computer repair
  + -1 more
did not leave the computer
Description of Work: nothing prices were too high

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$300

Debra C.
03/2012
5.0
computer repair
  + -1 more
They are very friendly and very efficient. They explained everything to me. I could not have been happier.
Description of Work: They replaced my hard drive and installed some other programs for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

Rick H.
12/2011
3.0
computer repair
  + -1 more
Overall I think it went fine.
Description of Work: We asked if they could retrieve data from a crashed hard drive and they were able to perform this task. We had to buy a flash drive to store the data onto, and the price of the drive was equal to or less than stores in the area. They operated in the time frame that they had said.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$70

Bill L.
04/2011
5.0
computer repair
  + -1 more
I covered all details in the service section section of review. Bottom line is the company that made the computer was uncooperative and the staff at Cornerstone took over the issue and advocated on my behalf! Excellent customer service which is getting harder to find anymore. I will continue to recommend them to my friends and co-workers!
Description of Work: I have used this company for repair of my home computer and referred them to numerous friends and all of us are very impressed with their customer service. Recently I bought a notebook from there that recently the keyboard failed. They were very helpful in getting me the phone numbers to arrange the return of the item for repair. Over the next 10 days I called the company Asus 5 different times and they never gave me the info I needed to get my notebook repaired. As the items warranty was running out, time was of the essence. On the 5th call they told me their computers were down and I would need to call back. At that point I melted down. I went back to Cornerstone and let them know of the service issues and the fact that after days of working with this company I was still no where closer in getting the info I needed and my expectation was them as the local vendor needed to assist. By the end of the day and several calls by their staff they had the number and then called and asked for me to drop off the equipment and they would mail theirselves due to the frustration level I had suffered. This was done at their expense and I was grateful for their assistance. While I will not buy any product from the company that made the notebook that I had bought I will totally recommend these young men for their outstanding customer services and for the computer repairs that they do. As we see less focus on customer service it is nice to see a local company go above and beyond to fix a situation caused by their vendor instead of just passing it off on me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    437 Henderson St, Eureka, CA 95501


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair

    FAQ

    Cornerstone Computers is currently rated 4.6 overall out of 5.
    No, Cornerstone Computers does not offer free project estimates.
    No, Cornerstone Computers does not offer eco-friendly accreditations.
    No, Cornerstone Computers does not offer a senior discount.
    No, Cornerstone Computers does not offer emergency services.
    No, Cornerstone Computers does not offer warranties.

    Contact information

    437 Henderson St, Eureka, CA 95501