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Town & Country Plumbing Repair

Plumbing, Water Heaters

About us

Family owned and operated for Four Generations.

Business highlights

54 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing repair, re-pipes, leak detection, water heaters, toilets, sewer camera, pressure regulators, faucets, drain cleaning, water filters, solar

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.842 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 42 reviews

BOB M.
07/2020
5.0
plumbing
  + -1 more
Town and Country is knowledgeable, professional, and very pleasant to work with. Jacob did the most recent repair of my rental property water line coming into the house and he did an incredible job. I strongly recommend Town and Country Plumbing Repair.
Description of Work: Repair to pipe entering property behind water meter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Art C.
03/2020
5.0
plumbing
  + -1 more
I'm very happy, great job, I will recommend him to anyone and he's very professional.
Description of Work: They replaced the disposal.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kelly C.
02/2020
5.0
plumbing
  + -1 more
GREAT, exceptional family run business.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael S.
12/2017
5.0
plumbing
  + -1 more
It went very well. Technician was fantastic.
Description of Work: Angie's List got it right. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Janet B.
08/2017
5.0
plumbing
  + -1 more
I've used them for quite of few years. ?Definitely would use again.
Description of Work: I had a problem with a back flow valve. I had one last year that they took care of and so he took care of the other one because I have 2 hand-held shower heads. He did the second one...took it off because they weren't working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris W.
03/2017
5.0
plumbing
  + -1 more
I hired Town and Country to fix a leaky tub faucet. They did a great job and worked quickly.
Description of Work: Fixed a tub faucet that was leaking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$130

Response from Town & Country Plumbing Repair
Happy to hear. Thank you for your business!

brandon G.
01/2017
5.0
plumbing
  + -1 more
AMAZING...Abel and Mason were total ninjas and repaired/replaced everything PERFECTLY!
Description of Work: We had a valve that needed to be replaced in our shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Gregg W.
07/2016
5.0
plumbing
  + -1 more
They came out and accessed the situation within minutes. Took care of it quickly, efficiently, and cleaned up throughly afterwards. Had to pull the toilet which another plumbing repair place had quoted at twice the price!
Description of Work: We had a toilet that had been clogged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary W.
08/2015
5.0
plumbing
  + -1 more
Sam arrived within an hour of promised appt time and was very pleasant and professional. Showed him how to access the attic in order to assess where the water leak was located. We turned the water back on and within a couple of minutes he spotted the leak. He then said it would be a flat rate of $175 and got his equipment from the truck to go back into the attic and repair the pipe. Took him approximately 15 mins. to repair and tested for leaks again. We also had the water pressure tested for correct percent range coming in from the street. Everything checked out and Sam was on his way again. Sam did a great job explaining that the pipe was over 26 yrs old and they can eventually wear out. Would definitely call Town & Country again for any future plumbing needs. Ken Wait
Description of Work: Repaired a small leak in copper pipe above M/Bathroom area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Greg M.
06/2015
5.0
plumbing, water heater repair
  + 0 more
d recommen He showed up within 2 hours of when I called which I think is incredible in itself A very professional plumber knew what he was doing and wasted no time in getting the job done . He took the old water heater to get rid of Soldered all the new connections for the new water heater Had the new water heater up and running within the hour I would recommend him and the Company Town and Country anytime for services. By the way the Plumber was Roman great worker
Description of Work: 1. replaced a water heater 50 gal. with a new one

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$885

Peggy M.
06/2015
5.0
plumbing
  + -1 more
It went very well. Andy showed up within a short time of scheduling the service. The leak was a very slow leak, but he advised us to get it repaired right away. Even though his day was busy and it was late afternoon, he fit us in. For some reason, bleeding out the lines took longer than usual. He was patient with this and kept the leaking water to a minimum.
Description of Work: Repaired a leaking copper pipe in ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

John D.
05/2015
1.0
plumbing
  + -1 more
..Less than a hour worth of work too expensive. On both invoices called company asked for a break down on parts and labor. Spoke with the owner and he stated that he wasn't gong to give that type of information he was very nasty. Over priced work
Description of Work: Replaced pressure regulator, kitchen sink disposal

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$1,344.95

Patricia W.
04/2015
5.0
plumbing
  + -1 more
He was excellent. I was completely happy with his work.
Description of Work: Toliet Flush Tune Up
Rating CategoryRating out of 5
Yes, I recommend this pro

Glenn W.
04/2015
2.0
plumbing
  + -1 more
Town and Country Plumbing overcharged us and then, after agreeing to a partial refund, reneged. Andy paid a 10 minute visit to our house and told us a toilet filler valve needed to be replaced; since it was an old toilet, he needed to order the part. He returned a few days later with a filler valve conversion kit and installed it in about 10 minutes. The bill was $285. After learning that valves were available on Amazon for as little as $20, I called Andy and asked how much he had paid. He said he had bought a conversion kit from Kohler for about $160. I asked for the receipt and he promised to send it. He never did. I called him about the receipt and he told me his father (the owner of the business) refused to provide it. He also said that the conversion kit cost $120--not $160--and said that the balance of the bill was for labor. He claimed two hours of labor since he had made two visits. I acknowledged a minimum fee for one hour of labor, no matter how much time spent, but felt that the twenty minutes of his time should not be billed as two hours. He agreed that his billing time had not been made clear at the outset and promised to refund $90. This was never done. Town and Country did not have the courtesy to inform me it was not making a refund or to explain to me why it was breaking its promise to do so.
Description of Work: Replaced a toilet fill valve.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$285

Response from Town & Country Plumbing Repair
When a person relies on innuendo and exaggeration to demean an honest company trying to stay afloat in today's business atmosphere, you can tell there is more going on than meets the eye. We spent two trips and installed an expensive part and charged $285...that's excessive? This person then allegedly found the part on "Amazon" and uses that to trash our integrity and honesty? We give our prices up front and offer the most competitive and professional plumbing service of anyone in our area. This complaint is bogus and dishonest.

James S.
02/2015
1.0
plumbing
  + -1 more
I live in a 1955 home that unfortunately is subject to annual problems with the main drain. I have called a plumber once a year for drain problems. I would have called a previous plumber I used, but I cannot remember his name or number. I was recommended to use this business by a neighbor. They were able to come out the next day as this was not an emergency service. The plumber, Sam asked me where the drain out is located. How should I know? All the plumbers in the past were experienced enough to be able to determine where and how to access the drains. Because I didn't know where the clean out was he stated he would have to rip out my toilet and access the lines in that manner. I called my spouse who spoke to him and informed him we did not have a clean out. Other plumbers had accessed the roof, the drains from the front and the rear of the house. I then informed Sam that I am not a plumber and if his plumbing skills could not inform him where to access the lines, then I would not be able to utilize his services. After walking in the front yard then backyard in his work boots he walked right across my area rugs in his work boots. I have area rugs, not a fully carpeted house, it very easy to remain on hardwood floors without traipsing across my silk rugs. He apologized that he could not help and we wished each other a good day.
Description of Work: No job performed. Unable to complete.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
1.0


Response from Town & Country Plumbing Repair
The Uniform Plumbing Code requires all horizontal drain lines to have clean outs. To access a drain line from the roof is at best risky. First of all, toilet vents are generally 2" in diameter and connect to a 3" or 4" drain line. That means if you are able to "hook" something in the mainline, you run the risk of breaking your cable trying to retrieve it through the 2" vent line. A broken cable in a roof vent is a problem prudent plumbers try to avoid at all costs. Not to mention the possibility of breaking roof tiles, dropping the sewer machine from the roof and damaging whatever's below, including possibly the customer. Lastly, our friend George, from George Plumbing, decided to help his neighbor clear a kitchen sink stoppage from his roof and near the top of the ladder lost his balance and fell to the ground, fracturing his skull and dying in the ambulance on the way to the emergency room. Plumbers sometimes, in their focus to solve a plumbing problem, neglect to walk in the most advantageous places to avoid footprints. For that reason we always instruct our workmen to be aware of that and offer to clean up whenever that happens. Gary R. Tanner Town & Country Plumbing Repair

Gary V.
06/2014
5.0
plumbing
  + -1 more
When I called for service, I spoke directly to the owner, Gary Tanner. ( I thought that was a good sign!) Their plumber, Sam, arrived right on time and went directl to work. He was careful not to track in debris, or destroy any stucco surrounding the external clean-out port. He was very professional, and pleasant to deal with. He finished the job in about one half hour, using near-new equipment, and explained what had been the problem. When finished,he totally cleaned up the mess from the repair. My $99.95 bill was very fair, and this is the only plumbing company I will call in the future. Maybe I just got lucky, but I believe the $9.95 I spent to join Angie's list was very well spent.
Description of Work: Cleared stopped up kitchen and laundry drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95.99

Sylvia H.
01/2014
5.0
plumbing
  + -1 more
Quick response time (within 1 hour). Courteous and professional. Josh took the time to explain everything. Thank you for EXCELLENT service!!!! I will use them again. I would highly recommend them.
Description of Work: Solved problem of 2 toilets not flushing in my old home (1950's)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James F.
11/2013
5.0
plumbing
  + -1 more
The plumber arrived within the 2 hour time frame I was given. He had the correct part on his truck and was in and out in under 15 minutes. I received a 5% "senior discount".
Description of Work: Replaced the valve on my upstairs bathtub/shower.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128.25

Robbin D.
10/2013
5.0
plumbing
  + -1 more
Sam figured out approximately where the leak was so that the there was minimal cutting of the dry wall. He also was careful to vacuum/pick up the the mess. If I ever have a plumbing issue again, I will call Sam Gomez at Town & Country Plumbing!
Description of Work: Fixed pipe leak. This was an emergency call and Sam came over within an hour of my call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Franklin K.
08/2013
1.0
plumbing
  + -1 more
I called for an apointment. They said between 12:00 and 2:30. They where a no show no call nothing.
Description of Work: Did nothing never showed up

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


George T. E.
06/2013
5.0
plumbing, water heater repair
  + 0 more
They are super guys. My water heater went out on Friday evening of the Memorial Day weekend and they came Saturday morning. And they didn't charge me extra for that. I've been using them for quite a while. I really don't remember what prompted me to pick them out, except that I know that there are other plumbing companies that I wouldn't work with. I would say, it's been quite a while that I've used them and I've always been satisfied. I wouldn't think about calling anybody else. As far as I know their price is very competitive. I have not done a price comparison. The thing about this company is they give you an honest estimate, they charge what they quote, they do the job when they said they'll do it, they keep the place clean and the job is done satisfactorily.
Description of Work: Town & Country Plumbing Repair replaced my water heater a couple of months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Andy W.
06/2013
5.0
plumbing
  + -1 more
Outstanding service. The technician (John) arrived on time, he was friendly, and very professional. He was very polite and knowledgable concerning our exact issue. He replaced the 3-way mixing valve cartridge, while I watched and explained the entire process - even showing me how it was done in case our issue happened again. My wife and I are very impressed! If the need for plumbing services arises again, we will definitely use Town and Country.
Description of Work: Replaced the 3-way mixing valve cartridge in our front bathroom tub/shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

George T. E.
02/2013
5.0
plumbing
  + -1 more
They had to change one part on my toilet the last time they came out and didn't charge me. They come when they say they will and do what they say they will. They charge reasonable prices.
Description of Work: They have done plumbing work for us including toilets and faucets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clayton H.
11/2012
5.0
plumbing
  + -1 more
I found a pinhole leak in the cap on a cold water line about 5:00 on a Saturday. Called Town & Country and within about 20 minutes they were here. It was a straightforward fix, but he just got in, did it, and that was that. Very professional, and I would recommend them.
Description of Work: Fix a leaking pipe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

HUB G.
09/2011
5.0
plumbing, water heater repair
  + 0 more
Hot water heater dies Christmas morning. Called Town & Country plumbing but had to call them back on Monday due to holiday weekend. They came to the house Monday afternoon and replaced the hot water heater and hauled away the old one. They did an excellent job and will definitely use them again, if needed. Start to finish the job took approximately 3 hours.
Description of Work: Hot water heater replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000
    • 1(current)
    • 2

Contact information

P.O. Box 1925, Escondido, CA 92033

www.repairplumber.com

Service hours

Sunday:
7:30 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 AM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters

FAQ

Town & Country Plumbing Repair is currently rated 4.8 overall out of 5.

Sunday: 7:30 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 AM

Town & Country Plumbing Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Town & Country Plumbing Repair offers free project estimates.
No, Town & Country Plumbing Repair does not offer eco-friendly accreditations.
Yes, Town & Country Plumbing Repair offers a 5% senior discount.
Yes, Town & Country Plumbing Repair offers emergency services.
Yes, Town & Country Plumbing Repair offers warranties.
Town & Country Plumbing Repair offers the following services: Plumbing repair, re-pipes, leak detection, water heaters, toilets, sewer camera, pressure regulators, faucets, drain cleaning, water filters, solar

Contact information

P.O. Box 1925, Escondido, CA 92033

www.repairplumber.com

Service hours

Sunday:
7:30 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 7:00 AM