TOP NOTCH PLUMBING

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Fixed-price estimate met; owner Gordon did work. Had to return with 2 more parts added and major unit reinstalled at reasonable rates.

It was an overall a good experience. Prompt service. No mess left from the removal and installation. Our work was clearly juggled with at least one other job which turned out to be more complex than they anticipated. Consequently, they came and went between two locations throughout the day. The good news is that they did get our job finished the day it began. Gordon was good about explaining everything he did and why; answered all our questions with great kindness; and made recommendations based on "what I would do in my own house." I have only two issues: First, I sincerely believe that $1,060.00 is a lot of money for the installation of a water heater, and second, I was left with warranty paperwork that clearly states that the warranty isn't valid without the installer's signature. Fortunately, I was able to work around that issue with the manufacturer.

My reverse osmosis system was sprang a leak and I needed service on a weekend. Gordon responded on Saturday afternoon and arranged to come out the next morning. He arrived on schedule, diagnosed the problem, went out to obtain the appropriate parts, and made the repair exactly as promised.

I had just purchased a new washer for my mom. I had the company who I sold me the washer come and install it. After they put it in my mom's laundry room, the faucets began to leak. I called/emailed 3 plumbers on Friday night after I got home from work. The first one that responded told me that it would cost $115.00 per faucet = $230.00. I quickly told them "no thank you." The second one wouldn't quote me a price till they came out Monday to fix it. I didn't pursue them. The third plumber called Saturday morning and said that he could be here in about an hour and told me that it would cost $85.00 for labor + parts. I said, "Come on over!" He arrived promptly at 10 am and completed the job in about 15 minutes. He was clean, courteous, and friendly. He only charged me $85.00 total for the work he did. He was very helpful in giving me information about what he did and why he did it. I was very happy with him. He even came over to my house after he completed the job at my mom's home to look at a plumbing problem that I was having there. He looked at it and gave me quote for that job. I will call him back to complete the job when I need it done.

I called Gordon at approximately 11:30 on a weekday morning and described my plumbing problem. He offered to do the job for a very reasonable fee and said he would come out within 30 minutes which he did. He came in, looked things over, and replaced the toilet and installed a stainless steel flex line and wall valve in approximately 30 minutes (or less). He did an excellent job and cleaned everything up after the installation. We were very pleased with his work and felt very comfortable with his professional and friendly approach to the job. In fact we have asked him to come back to locate and fix a possible slab leak. He gave us two options on how to do this and explained in detail the benefits of each approach. We'll comment on this new project later.