Saber

These guys are huge upsellers! I did two jobs with them and I was told by the actual installers how they train the people that come out to the house. They teach them to upsell so it's very deceitful. After 3 years, im still getting cracking in the foundation after 7 Piers have been put in a specific area. So they say you have a 25-year warranty sure you do first they come out and charge you another $250 so that they could check if there is a problem with their installation... If that's not an upsell what is. Ive been told by the workers that work for them saber is all about telling the customer anything to bid a higher job and believe me they don't back it up the work is falling apart now the 25-year warranty yeah sure as long as you pay us another $250 so that we could see if it's our problem or not stay far away from these guys... When you hear it from the workers that work there telling you first hand how crooked the company is you got to think twice I wish I would have managed to get that information before I committed and had the job done it was after everything was done and I was friendly with the workers that they revealed the way the company works!

Saber were prompt, professional, and ended up saying I didn't need any work. They were a pleasure to deal with and I will be sure to call them again should any further issues arise.

We asked for bids from 4 different companies and Sabers have a different approach. when we took the plan from the City Hall, the reviewer told us that Sabers have the right approach on how to repair the foundation.

Excellent! The outcome was better than I expected. Ron Cook met me on time for our appt. He asked a number of questions to understand the background that let to our appt. He then explained his planned steps to inspect the inside of the house, inspect the land surrounding the house, then finish by inspecting under the house through the crawl space. After inspecting every room in the house for elevation relative to a benchmark, he showed me the extensive detail on a chart. It verified that all of the rooms were almost as level as when the house was built. After extensive inspection in the crawl space, he concluded that there was no evidence of problems that would require foundation mitigation work at this time. The plan going forward is to monitor any more ceiling cracks that occur. If any customer experience demonstrates the level of integrity and ethics in business that we all seek, this is one. I was not offered a costly solution to a problem that does not exist. My level of trust in Ron Cook and Saber is huge. Going anywhere else for foundation related solutions would be a huge mistake!

The repair went well and the personnel were courteous and professional.

Totally professional and it was great to have them do the work. They kept in touch each day and explained in detail how and what they were going to do. Outstanding!!!

Wonderful. Very friendly, and efficient. Their business model is incredible.

I thought they did a good job. They worked fairly quickly. They took are of all the surrounding areas - all pretty neat and tidy when they were done.

I think they kept us informed. Helpful and gave professional direction. They are the best at what they do. Communication could use some improvement.

I had used Saber previously for an unrelated foundation repair. I was very happy with them in the past so they were the only company I called for my next foundation issue. Dan from Saber came out and took readings in each room of my house. I had the readings that were taken four years prior to Dan was able to compare the current readings to the readings taken on the previous job. Looking at the numbers it was very obvious that the front of the house was about an inch lower than it had been four years previous. When I scheduled to have as rep from Sable come out, they sent me a detailed booklet on the foundation repair/stabilization process showing different techniques used for various situations. I read through this and by the time Dan from Saber came out, I at least had some idea of the process. Dan recommended placing five push piers and outlined the installation process. When Joe and his crew showed up to do the work, he explained exactly what they would be doing in each phase of installation. One of the piers had to be placed inside the house, next to the front door because I wouldn't allow the concrete sidewalk coming up to the front door to be cut. Saber put up plastic sheeting ceiling to floor around the inside work area to minimize dust into the rest of the house. Over a span of two days Saber installed five push piers to stabilize the front of my house. Joe update me throughout the day on where they were in the installation process and what the next steps were. He also let me know when they started actually putting in the push piers so I could watch. It was fascinating how that was done. Joe and his crew were fantastic. Everyone was very professional throughout the entire process. The project was a little bit expense but, for me, the piece of mind I have now offsets the expense. What I didn't expect was what came in the mail two days later. Saber sent me a folder with a copy of all the documentation for my project; the contract, job details, initial readings, the warranty, pier installation log showing the depth of each pier and the psi recorded during installation. They also included a copy of all the pictures they took before, during, and after installation. I've never seen a company do this before but I was thrilled to get the information. If I ever have any foundation problems in the future, Saber will be the only company I call.

A salesman made an on-site visit. He made some measurements and took notes as I showed him the problems, but he obviously was not a technical person, and he could not answer a number of what I thought were fundamental questions about how such work is done. Instead, he promised to get answers for me from Saber's engineers, showed me a video that was basically a long commercial, and left me with a nice catalog of the company's operations, much of which involved large commercial jobs. A description of the proposed work and a quote was to be provided within a week. I called the salesman 11 days later and asked when I could expect to hear something from him. He said the proposal was ready, apologized for not getting it to me yet, and said he would drop it off at my house "tomorrow." He was a no-show, and I never heard from him again. My subsequent calls to him went directly to his voice mail, and none were returned. In my last attempt to talk to him two weeks later, I left a message asking if I should assume this was his way of no-bidding the job. There was no response. During this time, I received a customer-satisfication questionnaire from Saber regarding my experience with their salesman. I held on to it until I had given up on hearing from the salesman again, and I then wrote essentially what I have written here. There was no response from that either. I initially had a favorable expectation for Saber. I thought that this job, which seemed huge and complex to me (I eventually spent over $40K with another contractor), would be easy for such a big company. However, I just couldn't get any cooperation from Saber's salesman.

Job was estimated by Scott who showed up on time. He spent about an hour measuring the 3 car garage and recording the different elevations of the floor and concrete foundation. At this time it was discovered that the corner of the garage was "hollow" underneath. He used an altimeter device that showed the difference in height (elevation) in tenths of an inch. He also evaluated a sidewalk slab, a large driveway slab and a large patio slab that were "sinking" in one corner. All of the measurements were recorded on a sketched plan of the property, He also estimated the cost, which was accepted on the spot. He mentioned that the company's work backlog was extensive and that the "girl" in the office would call with the work schedule. The scheduled work date was about one month out. On the scheduled work day, Richard and Jacob showed up on time. They were a great team, it took about 3 hours to complete the job. As for the garage floor, the entire subsurface of the edge of the garage was filled with PoleyLEVEL foam. To date, I am very satisfied with the job done. The PoleyLEVEL system is quite amazing.

Laird walked me around the perimeter pointing out and showing the necessary issues, and then did the same on the interior of the house. He answered any and all the questions I had. I was very impressed with this company and how they would drive their push piers down to bedrock to secure the area effected, how they would lift this area back to original position as far as feasibly possible and then would fill in the underneath gap with polylevel and seal the underside of the cracked foundation. It is a great concept and is proven to work extremely well. They even give a 25 year warranty. Although I decided to wait until the spring and make another evaluation of my problem at that time, I can't recommend this company highly enough. Laird and Charlie Lot went out of their way to help and assist at several times and to do all they could to make this a positive situation for everyone. Saber should be high on anyone's list who has a foundation problem.

My house in Pasadena is almost 100 years old, and the foundation needed some serious love. To cut a very long story short, I had five different companies inspect and quote over a two year period, and until Daniel Gil from Saber came, I was never sure who to believe and what to do. Daniel was at my house for 3 1/2 hours (way longer than any of the other companies, who all had excellent reviews, by the way), measured the slope of the floors in all rooms (which no one else did) and took the time to answer all my questions and explain all the options. I felt very comfortable signing up for Saber's seismic retrofit, and the price was comparable to what others had quoted, maybe slightly less. Jimmy Coates and Isaac were the guys who did the work. They did have to reschedule due to running over on another project (which is why I gave Punctuality a C), which was a minor bummer, but they were completely professional and finished on time. I will definitely be giving Saber a call when it's time to do stage 2 of my foundation "facelift."

The night before they were supposed to come out they informed me that a different person would be coming out for the initial appointment. They said that she was experience however she was a new employee. After measuring the whole house she doubled the actual size of the crawl space. Since she couldn't answer certain problems about how they were going to resolve the issue they said they would send the man out that was originally supposed to come out. They sent me a bid that did not specify at all what it was going to do. Compared to another estimate that I received her price was about 4 times more expensive. I went down and talked to the city and got specifics. After I spoke with the city they wanted to send a third person out because neither of the employees that already came out were able to answer my questions.

It went perfectly. They came out and they did it great. They finished it in one day. Their price is very good. It works perfectly.

The representative that came out to give us an estimate, Daniel Gil, was very helpful, informative, professional, on time, well prepared, and answered all questions we had. He gave us what we felt was a fair estimate to lift and backfill the foundation of our home. It took him over an hour to start crunching numbers. A different contractor that we had come to bid on this job walked around with a laser beam, barely spending 15-20 minutes to measure the elevation changes and we received no proposal. When we asked him for an estimate, he gave us a cost range from half to twice as much as Sabre. This contractor would not provide a written proposal unless we committed to a soil engineer fee that was in the thousands of dollars. Saber was up front, calculated all costs, took into consideration work my contractor husband could do to save money, and walked us through the entire process. My husband was very impressed with Daniel Gil's professionalism: preparation, presentation, and closing.

Saber staff were very polite and conscientious. The job took about three and a half days, versus the one day that was promised, but the extra time was not a problem as I don't see how they could have done the work any more quickly. The employees generally arrived around 9-945 each morning and worked consistently throughout the days they were there. They brought all needed equipment and supplies, and generally cleaned up at the end of each workday. I haven't gone under to inspect all of the crawlspace yet, but from the parts I have examined the work was done well and everything promised was delivered. During the job, the workers used screws that were too long on a few clips, which caused them to break through the stucco in three places. They documented the damage and did a good job patching it. I told them not to worry about painting it, as I would take care of that. Overall, Saber offered the best price of the three quotes I obtained and I felt very comfortable with the workers they sent to my home. I would hire Saber again if I needed additional work done.

It "went" very badly; see "What did the provider do?" To be fair to contractor, it seems that he is suited to very large, engineered jobs, and not for small residential projects. Contractor's sales persons should be better informed and trained.

The estimated cost of service was about $12,000. They were to the point. They dated it so I understood what they were going to do. They weren’t bothered me putting them off a year to getting any work done. It is more than I expected but that is about what foundation repair costs. They were very professional.

I felt bad about wasting my time. It turned out not to be a foundation problem at all. They were very courteous. They showed up when they said they would. They didn't charge me. They were honest about their estimation. They were very good.

It was over $12,000 and I wasn’t ready to spend that much money. He arrived on time and he was very professional and knowledgeable. It is quite a bit I am having done. He measured, he took his time, and made a lot of recommendations that probably were appropriate.

I had a cracked slab and my house was sinking. I called saber and talked to Mark, he came out and gave me a estimate and was very professional. Though out the process I was able to give Mark a call to ask question and if he didn't answer, he responded back to me in a timely manner. Justin, Eddie and James (crew 3) came out to do the work and because I had to work some days, justin would text me to let me know when they arrived and left as well as sent me pictures of the work they did that day. They were all very professional, knowledgeable of the work they do and worked we me along the way. They went above and beyond with the work they did and the communication they had with me. I thank you all for your work. I would recommend saber and especially these guys when you need work done on your house.

It went great. Saber's people were responsive from the site visit, to the options, to the quote, and scheduling. Once we worked out scheduling that would be good for both parties, they showed up as promised, on time, and finished the work in the exact number of days they indicated the work would take. They were professional, brought the right tools and equipment and materials, and did a great job. Some of our foundations were down less than 1" from the rest, but the effect of the jacking was noticeable. Old cracks closed up, and while new ones opened, that's to be expected. Saber's guys made sure we opened the windows before jacking so none of the glass cracked. Some of the windows work better now, and others need to be adjusted. Doors that used to stick work better now. Saber had 2 areas in our garage to jack, and even though they had to get through the concrete slab, they marked out the smallest needed area, sawcut the slab, removed and disposed of the broken concrete, and installed the jacks. It wasn't in their concrete to replace the concrete, but the whole slab needs to go anyways, so it made the most sense for us for them not to put it back. The work did require a permit from the City we live in, and for an additional fee (negotiated at the beginning), we had Saber's engineer draw up the documents, and they applied for the permit, picked it up, and called the inspector. We had to call for final inspection, as this particular inspector wanted to come back after they placed the dirt back in the holes and tamped it down. Due to the location of the work, there is irrigation piping that has to be repaired, but that was known before the work was started, as the piping was in the way.

It went very well however; we decided not to get that done at this point. They're excellent and they know what they were doing but I think they were high on price.