OAK ISLAND HEATING AND AIR CONDITIONING

Gene and Gabriel did a great job. They were skilled craftsmen who knew exactly what they were doing. We really appreciated their attention to detail and their quickly and efficiently getting the job done.

The installers were on time and very professional. I forgot the name of the main installer but he was very helpful in explaining what they were doing, answering my questions and showing me how to use the new smart thermostat. Chris, the representative that gave me the quote and made the sales came over as the installation was being completed to assure that all went well and I was satisfied with the installation. Over all everyone I spoke with either in person or on the phone were always very personable and helpful I would highly recommend this company

They haven't did the work. They took some time. They came on time.

Never showed up, never called as promised.

In 2002 we hired Oak Island to replace our old heating systems completely. At the time we also added air conditioning and all duct work was replaced. We were extremely happy with their professionalism and Lennox HVAC system. 15 years later, we hired them again to replace the air conditioning that still had 5 to 7 years life left. Oak Island has maintained their high standards of excellence and professionalism all these years later. I highly recommend them.

Very well. They were very professional and respectful of my condo and my possessions. Cleaned up after themselves every day (was a 3 day job). I love my new system and have already enjoyed both the heating and air conditioning, which is very efficient.

They were really good. They'd included a certain wi fi thermostat, it's basically a Lenox thermostat, on the quote. Then they showed up with, it was still a wi fi , but it wasn't the quality of the Lenox one. So I emailed the owner, I think he's the owner or one of the managers of the business, and he immediately said yeah they should have brought a different one. He actually brought it out from Escondido right away. They set it in during what is vacation time for me. I'm sure they wanted to make sales by end of year but they also accommodated my schedule. They weren't the cheapest. The installers were really professional. The person who was basically the sales person, was extremely. When he came to give me the estimate, I was still mulling them all over and just his professionalism basically signed the contract right then. They did try to come down in price to match another quote I had from another company that dealt Lenox. So ultimately if you included the discount card, which was $520, the prices were pretty similar. They really wanted my business so they were willing to work and include the nicest thermostat they could. It's pretty impressive, you can basically turn off your furnace or change the temperature from your cell phone while you're away from home. It was really nice. They were actually early for the install. Probably didn't make my next neighbor real happy but I shushed the dogs as quickly as possible. There was no trace that they had even installed the thing. They took away the old furnace. They had to do some wood work to support the furnace. Everything was swept up and you couldn't even tell they'd been there.

The installers did a great job. They were careful to get our input on placement of equipment. Very professional. I would recommend Oak Island. We felt the price was fair for the quality of the unit and high standards of the company

Excellent. Workers dedicated and very professional. Will use again

They did a fabulous job. We would sure use them again.

Fine. Called before arriving, arrived on time, knowledgeable and professional.

Chris Young (one of the owners) came and explained to me how the process worked, gave us a bid. Once we agreed, Gene and his crew came over and installed the units. They were all very professional and clean!

They came out on time and the service went well beyond my expectations for much less money than I expected.

The 3 man crew arrived on time and completed the work in one day. The old compressors were removed and replaced with high efficiency units. The old stamped steel registers (vents) in each room would rattle when air passed through them, so they replaced them all with registers with individually adjustable louvers... no more noise! They also replaced the copper coils and the air exchanger boxes. The guys worked hard and finished in one day. Everything works great!

Very well would. Would recommend this company

They did an amazing job. They are backed by Costco, which helped with our final decision. We received 3 quotes and went with Oak Island even though they were not the cheapest. After meeting with all 3, I trusted Oak Island and was not disappointed. They were punctual, professional, and did exactly what they said they were going to do - including leaving my house clean and hauling everything away.

The owner was wiling to drive almost an hour to get to us in the mountains to give us a bid. I felt he was thorough in his evaluation and the guys who actually did the work were fabulous, even helping us out with a problem we had with the existing heating unit. The work was meticulously executed.

So far great. The AC system still has to be reinstalled, cleaned and tested.

Cris Young has come out four or five times and is always pleasant. I have not been charged any more than originally bid and Cris has adapted to whatever my contractor can throw at him. We have had to build interim work-arounds so that I could still use my furnace during the remodel. This has included building alternate routes for returns; modifying airflow on the Lennox furnace, and rerouting and changing supply registers. Cris's team has been out to address each issue within the time frame I requested. (usually within 1-2 days) and provided guidance to both my contractor and me with ways to improve airflow and performance. He has smiled at each visit and always says "it is part of our customer service", even though his team has made more trips than either of thought at the onset. Even any rework that could partly be attributed to my contractor, or to me, has been absorbed by Oak Island without any questions or comments. And we still have at least one more visit after the construction is completed to install more registers and re-adjust the furnace once the drywall (from construction) is repaired. While my remodel is taking more time and effort (and likely money) than anticipated, Oak Island has been the champ through all of this. I am highly confident that my HVAC system will be everything that I anticipated, and I highly recommend Cris Young, and the whole Oak Island team.

Excellent response and service. Oak Island employees are professional and courteous.

Owner of the company came out to provide the estimate. Very competitive pricing. Installers were on time and did exceptional work. Very satisfied with the job, and would use this company again.

Excellent results at both houses. No worries. Highly recommend to anyone and we will definitely use them again.

The installation was not easy, given that the furnace is above the closet in master BR. They did a good job of protecting all pathways to the unit and cleaning up each day. They cleaned up old security wires that were crimping one duct and engineered a new return register to add more airflow to system. Also installed a WiFi thermostat that I can control with phone from anywhere. It appears to be more economical than old furnace, but have not used the AC. There were a few minor issues and we still have some work due to upcoming renovations, but this was known in advance and followup communication was quick and visits scheduled. They have done all they said they would, and I expect the remaining tasks will be completed and coordinated with my contractor without any problems.

Not selected. #1 issue was requirement of 100% up front vs 10% plus payment plan. Chris stated this was a COSTO requirement to get the $1000 rebate. Calls to COSTCO were not returned. Costs were highest of all quotes, Very professional and informative. Compared 7 local installers. Decision made considering AHRI results, costs, Angie's list rating, and Consumers Reports rating. Would consider for future evaluations

The work was done well and issues we encountered were fixed promptly, for the most part. The attic hatch access repair took a while to get scheduled and done--but, in the end, it was done very well. I was kind of expecting to get a follow up call from the owner to see how things went, but I did not get one. Did receive the promised Costco gift card promptly. I am happy with the equipment, it seems to make the house very comfortable and our energy bills are lower than they were last year. It is not any fun to spend so much money on something that you don't really see, however, I do think the investment will make our house more comfortable and hopefully a bit more valuable.