"We are distraught that you were not 100% satisfied. We never heard form you when we called you with our follow-up call and feel terrible that something must have gone wrong. We are calling you now so that we can find out what went wrong and fix it."

"This is not a client of Mr. Handyman. Angie's List is investigating."

"As today is New Year's Day [Member Name Removed] the office is closed, we will be calling you first thing in the morning to get another technician out there to repair this work to your satisfaction. We guarantee our work 100% [Member Name Removed] the only acceptable drywall repair for us is a perfect, non-detectable repair. This will be fixed for you at no cost. The technician who did this work, while having 25 years of experience, was new to us [Member Name Removed] we let him go after a few weeks because his work, while good, was not perfect, [Member Name Removed] anything less is unacceptable. We apologize for this [Member Name Removed] will be there as soon as your schedule allows."

"Thank you for using our service! We are terribly sorry with the mix-up with James' schedule and the fact that he didn't get back to you. We will have a discussion with him about forgetting to get back to you on your security request. Our policy is for our technicians to let us know in the office when there's something to follow up on, but James apparently forgot. We will rectify this and send you a discount for your troubles."

"Thank you for using the service and for your review! We are never satisfied with a "B" rating, so we will call you to see what we can do to ensure your complete satisfaction."

"Dear Angie's List member, this is an unacceptable mistake on our part. We are terribly sorry that someone in our office did not follow through. Thank you for your comments, and we are investigating to find out how this happened to make sure it never happens again."

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"Thank you for using our service and for your review! We are glad that the repairs went well! It's true that we cost more than your typical unlicensed handyman. The work you had done (carpentry) should be done by someone with years of carpentry experience, and all of our technicians are craftsmen. We do cost a bit more than a handyman who works from the back of his pickup because we have full insurance, a 100% guarantee on our work, full-time background-checked employees with at least 15 years of experience (usually 20-30 years), a full-time office, and the best reviews around. We know that sometimes cheap is actually expensive. With Mr. Handyman and our high quality and guarantee, we feel you actually get a great value - a repair that's done right and lasts for years."

"This member did not use Mr. Handyman's service. Angie's List is investigating this incorrect review."

"We know you have used us many times, and we're very grateful. We are so glad that you continue to use our services and find it worth the price. We know that we cost more than your typical unlicensed handyman, and that's because we have full insurance, a 100% guarantee on our work, full-time background-checked employees with at least 15 years of experience (usually 20-30 years), a full-time office, and the best reviews around. We feel our client's homes are worth this extra quality."

"Thank you for your nice review and for using our service! We hope to see you again soon!"

"Thank you for using our service so many times and for your very kind review! We are thrilled that you are satisfied enough to come back month after month. We promise to keep up our quality and guarantee our work."

"Thank you for your great review! It means the world to us!"

"Thanks for the great review and for using our service!!"