The Water Hook-Up

They were very courteous and professional from the initial call to when they left. It was all very nice. Excellent service!

unknown

Our water softner stopped working and the Water Hook-up delivered and installed a new water softner in a minimal amount of time with no problems. Brenda was very helpful and Calvin installed the new water softner as soon as he had one available even though he had to work in the dark! The Water Hook-up allowed us to pay 1/2 down & the balance over the next six months with no interest. Excellent customer service at a fair price and a great payment plan!

They are good and pretty helpful as well. The wife returns your calls right away. We have no complaints.

unknown

I got an estimate from Water Hook-Up because neighbor recommended them. I went to their office in Elk Grove since they don't do sales calls. The woman in the office was very friendly, explained their services, and provided an estimate for the eco-twin system that was competitive with other provider. I chose to use another provider because we needed to use the by-pass valve frequently (once or twice a week) since some of our hose bibs would be on soft water and the woman at Water Hook-Up was honest enough to say theirs may develop a leak if used that often. If we did not use need to use the by-pass so often we would have gone with the Eco Twin system from the Water Hook-Up since it removed chlorine as well as softened the water.

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The did an excellent job. We have been using them for a number of years and the owners, Calvin and Brenda, are very knowledgeable and provide excellent service. They also took their time to explain everything to us.

See services performed above. I was aware that the unit might not be able to be successfully repaired. I took a chance and unfortunately learned a very expensive lesson. In hindsight I should not have begun this process.

Water Hook-Up was exceptional! The owner/operators, Brenda and Calvin were fantastic. The install was clean, proper, and to "code". I would recommend Water Hook-Up. The only problem we had was with the City of Rancho Cordova. We decided to follow regulations and obtain a "permit" for the work. The "city" was requiring additional information and additional money to obtain the permit. It took a call to a city council member to finally obtain the permit. Then after the system was installed the "city" would not "sign-off" for a non-germane (unrelated to building code) issue. Everything was done above and beyond what the building code required. There were absolutely no health or safety concerns. We had to call a city council member again. The original "inspector's" boss came out and "sign-off". Finally. Again, we would recommend Water Hook-Up.

This is small family owned company. The husband and wife come out and do any maintenance needed. They are very consistent. They call with reminders when it is time for the annual service. If we need to call them they are easy to make appointments with.