J H MORROW CONSTRUCTION

I contacted J H Morrow in regards to having some general work done in my home. He asked for details of the work needed over the phone and wanted to give me a "ballpark" estimate prior to traveling to my home. When I asked if he gives free estimates, his response was "yes and no." He stated it costs him in fuel and time to come and give an estimate in person so he would rather give an initial estimate over the phone before coming to my home. When I asked him to clarify if I agreed to his "ballpark" estimate and wanted him to come to my home to look at the actual work, would he charge me for the in-person estimate, his response was "You don't understand what I am saying to you" in a very rude tone and then he proceeded to hang up the phone. Customer service is greatly lacking! It is standard practice to offer free in-person estimates for general contracting and I felt he was giving me the run-around.

Jason seemed very friendly and professional and came to my home for an estimate, but never prepared it or informed me that he wasn't interested in the job. This was frustrating, because I lost time that I could have spent with a contractor who was interested in the work.

We selected Jason's bid over the other four based on his presentation, professionalism, and his obvious concern for our complete satisfaction more so than his price quote - which was competitive but not the lowest. His crew arrived early every day and performed their work efficiently and professionally, bringing any questions directly to us when those arose about our desire for the appearance of the finished product. The entire process was an example of craftsmen taking pride in their work. We were so comfortable with the crew and their foreman that we left our home open to them while running errands. We couldn't have been more pleased with the results, and have recommended J. H. Morrow to all our friends and neighbors. The story is not yet finished. The crew foreman dropped by today, two months after finishing the job and working nearby. He called our attention to a minor cosmetic flaw caused by the home settling and is currently patching and repainting it at no charge.