THE POOL DOCTOR

Grace is quick, thorough and trustworthy. It is worth the peace of mind to know this is one less thing to deal with weekly.

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The spa heater repair required three visit. Pool Doctors communicated expectations and timing. Delighted with service and outcome.

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Gary is great - knowledgeable, professional, punctual, and pleasant. His staff were great, too. They come weekly to maintain our pool and when we come home on Fridays, it is always sparkling and clean.

They were great! They explained everything carefully and were very courteous!

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The office informed me they were at the busy season (April) with swimming pools and large jobs, and it would be aprox 3 weeks before they could set up an appt for my relatively small job of serving my spa. Since I was in no hurry I agreed to wait. True to their word, they contacted me at 3 weeks and set up an appt. The service man Uli was quick and very professional. He actually rushed to save me money since they charge per hour, comping me the unused portion of time. He provided helpful information on the specifics of my spa and answered all my questions. I would highly recommend this company inthe future. I don't know if they could provide sameday or even next day service for spas due to their busy times, but I would sure try to wait until they were available.

The work was done at a 7 unit condo propery. Gary came promptly to check out the job and gave a fair estimate. Work necessitated a pool closure for 2 days and Gary was very good about scheduling the work to minimize inconvenience of closing the pool. Workers showed up when promised and work was completed quickly. Company office staff is great about fielding questions by phone or email.

Our regular guy is very professional and very sharp. He knows about things. He does an excellent job. The substitute that comes out was not so great. We will be very glad when our regular guy is back from his vacation. I don't know if the price was competitive or not. I don't even know how I found him. The whole team is very good. We've been replacing parts of our pool because all our pool equipments are twenty five years old. So it needs quite a bit of stroking. They were excellent on everything. They were great. We will use their services again in the future.

The company is GREAT. The only problem I had with getting service was that the manager who handles this area was on vacation for 3 weeks. They fell a little behind and then forgot about me. But once he came out it was wonderful, efficient and what I felt, honest. He found the problem and made recommendations. Very knowledgeable and overall, nice. Great experience. Just wish he was not on vacation for so long and/or someone else could have helped me with the problem. Once he returned all was handled professionally and the problem (for now) is fixed.

Lousy. The workers were not very punctual. The repairs seem to work fine so far, but are quite expensive. The worse part though is not the workers, its the staff in the office. They are very rude when answering the phones, and are rude about billing. They often forget to leave an invoice at the house after their work. So I wait for them to mail it. After a few months I get an angry message from them saying I am late in paying. They threaten to put it on a credit card they still have on file from another job I paid them for. I call to figure out whether they sent me an invoice, and to pay it. Turns out they charged my card, even though I did not authorize them to hold onto my payment information, or to charge it. Turns out they do not invoice, and they say "it is the customer's responsibility to request an invoice, then pay it on time". Ridiculous!! I ask them to send me an invoice in the future, and they refuse and lecture me about being a bad customer. I was forced to have my bank reverse the charges on my account as I could not count on them to do so. I am still working with the bank to do this, months later. Meanwhile they have my payment by check. Their business practice is quite poor and I would not recommend them.

September 9, 2009 Late in July I requested a written estimate from the Pool Doctor, on repairs to my hot tub. They asked what kind of Hot tub and I said a Grecian Hot Tub. They said that was an old one but they would send someone out and they are paid $129, whether I accepted there written estimate or not. I said ok. On August 4, 2009 an employee came out to my house. On August 5, 2009, I received a voice mail, saying they were working on it and they would get the estimate to me soon. On August 12, 2009, they called and said they had all the information they needed and would be sending me an estimate by e-mail the next day. They didn't, so I called them on August 14, 2009, a little perturbed and ask them why they hadn't sent the estimate. There excuse was the parts were too old and too hard to get or they just couldn't find them. I told them I felt they were being unreasonable and that I had a right to expect to get the estimate within a reasonable amount of time and if they didn't I would not pay them the $129. I waited until August 18, 2009 and said they had enough time (2 weeks). they charged my credit card and never gave me an estimate. It appears they have a customer over the barrel with these costly estimates, just how many can you get for what they are charging, not to mention the time and aggravation they put you through. This is one of worst contractors I have ever dealt with. My position is they never fulfilled the contract, ie provided me with a written estimate, therefore they should not be paid. I did call someone else and they provided me with an estimate within a week of coming out.

Calls were returned promptly and scheduling was quick. They did not try and oversell us on anything that we did not need. The knowledge and experience of the service technician was fabulous.

Dale was timely, thorough, and responsible. He appears to know his profession completely, and is very helpful in explaining a problem and resolving it effectively. He found a potentially dangerous situation that two other service people had overlooked (pump overheating in a spa in a wooden deck) and resolved it immediately. Highly recommended. The Pool Doctor's monthly maintenance fees are higher than some, but it is worth the difference.