Sewer Connection Inc

We had the misfortune to deal with Sewer Connection against our will. We recently bought a Freddie Mac house that the seller promised to fix the sewer on. We needed an ejector pump and sewer lateral work. So, these guys were contacted back in February, and gave May 20th as the day to do the work. We planned accordingly on a closing date that corresponds with this time frame. Come May 20th, they didn't show up. The agent called them, and they said they were coming the next day. Come the next day and the next and the next ... no show. Every time I contacted them, or the agent contacted them, we got lame excuses. The equipment is on its way and may arrive any day, the permit is not issued yet, etc. For every lame excuse they made, I verified that what they were saying was crap. When they claimed that the permit wasn't issued yet, I called the county and found out that the permit was issued back in April. The equipment turned out to be available at Home Depot a mile away from us. In the middle of June we insisted on getting an estimate from another company and demanded that the seller not deal with these guys. We scheduled an estimate with a reputable company. Sewer Connection showed up and started the day before the estimate was supposed to be done. Then came the actual work. They started the work, and the next day they said that the work was done. We brought a friend to look at their work and found out that the work was not nearly done. We called them, and they insisted that the work was done. Come the county inspection day, the inspector showed up, and nobody from Sewer Connection is there. Of course the inspector failed their work due to several deficiencies that were too many to list here. Agent contacted them, and they sent a guy to complete the work (allegedly). Dude showed up, did some stuff, and told me that he was going to install the pump battery only after the inspector leaves if I ever want this permit signed. Anyway, after a long painful process, they ended up installing their thing, and getting the permit signed. I have no clue of the quality of their work. I keep expecting that the pump will fail on us anytime. It is working so far. Their trash was partially hauled and some trash was left in the house. I had to call THREE times, with three solid promises that they will send somebody to haul out the trash. They did eventually send someone to take the trash away. Most of it, anyway. We still have one of their huge "do not park" signs that I am dreading going through the h*** of calling them to pick it up. They were supposed to give us a one year warranty that we are still waiting for. I am not sure what good it would do us. When you call their office, you get a lady that is trained to say that she will make sure that our call will be returned. Our calls were NEVER returned, not even once. Long story short. These guys are the only company that deals with Freddie Mac, and were imposed on us. If you have a choice, run away as fast as you can.

They charged us $175 for the estimates. The experience was pretty poor. Their communication was horrible. I had to call several times to actually get the report to us, which we needed to submit to the sanitary district. It was very poor. I didn't pay the fee until they actually submitted the report. At one point I called and told them to forget about it and I would get another company. They promised to send it in a week and we finally did get it.

Very reasonable estimate given for work and no unanticipated extra charges after work begun. Work completed when scheduled without any delays. Very pleased with overall job and reasonable cost compared to three other estimates.

Everything went well, I have no complaints.

They have another group called Plumbing Connection and they were very good. They responded to an emergency plumbing call and they made a fix to the main. They spent a lot of extra time at night in the rain talking to me about what the next step is and how long the fix would last and what I could do to solve the problem. I scheduled them for another service and they were very flexible on how to dig the line and the disruption to the yard. They were very efficient when they were on site so they had enough helpers to get it done and the water was barely off at all.