REMAX Gold

First of all Carla will tell you she is a professional and has been selling homes for so many years, that she will represent you and you will not have to worry about anything. RUN! Carla represented me in the sale of my home and the purchase of my new one. The sale went fine, however when it came to the purchase, there were lots of issues, Carla likes to point fingers and lay blame at others, in this case the mortgage company. Although they did drop the ball, they were very receptive to the issues and took responsibility for their errors. Carla and Remax Gold Town Center Lane in El Dorado Hills were not responsive, did not follow through on the promises they made during the purchase. The response I got from Carla was and email basically saying how dare i complain about her she did everything she could for me and I got NO response what so ever from ReMax Gold. Now lets get to the issues: Contract written and submitted with about 15 day close (over the Thanksgiving holiday), Neither I or the lender were contact prior to discuss is this short close was achievable. When I expressed my concern I was told don't even worry about it we do it all the time. Sales contract was not sent to the lender in a timely manner, further delaying the processing of my loan After acceptance the seller send over a addendum that said the house was purchased in "As Is" condition, I refused this and Carla never send over the refused addendum, leaving me to believe she had taken care of it and the seller thinking I accepted this offer. Home inspection was done and a few things needed to be taken care of, Carla said she was taking care of it, she did not, instead of writing the addendum up, she talked to the sellers agent about what was needed and then dropped the ball. When pushed later in the sale the seller said I purchased the house in as is condition. Once again when I expressed my concern Carla said don't worry about it, that's my job, I will make sure its taken care of. Due to all the issues, Carla arranged with the Title company to have a mobile notate come to the hotel for me to sign the loan docs as the Title company was over a hour drive from where I was staying. She told me that she would make sure I was not charged the mobile notary fee. Guess what I was! When I told her about this, I got again her favorite comment, Don't worry about it I will take care of it. There was a delay after delay in the signing and closing of my loan, I ended up over the Christmas and new years holiday in a hotel room with my daughter and 3 year old grandson, not a pretty picture. As well as the stress of living in a hotel Room with 2 adults and a 3 year old for over 20 days, I also had the added expense of storing all my belongings and the expense of living in a hotel for 15 MORE days that anticipated. I talked to Carla a couple times during this ordeal about backing out of the sale and both times she said don't worry about it "I will make sure its all taken care of". Finally it closes I get the key, late New Years eve, so delay again cannot move till Jan. 2nd due to the holiday, no one working on Jan 1st. I go to the new home, excited and happy its finally over... House was a mess, dirty, patches on the walls, painted a different color, missing curtain rods... I was very surprised about the condition, I had expected the home to look like mine did when I sold it, ready to move in! Again since I am a novice at buying homes, I expected Carla to do her job and make sure the home was move in ready, that she should have automatically put something in the contract saying that the home had to be clean and in the same shape I saw it before I purchased or better... That was not the case. When I told her about the condition of the home and the missing curtain rods, she told me she would send me gift card to Lowes to replace the curtain rods. Well I never got the mobile notary fee, the gift card nor did she follow through on her promise to make sure the extra expenses were taken care of. I did send a email to Carla and Remax Gold EDH, I got a message from Carla telling me again she did every for me, that it was all the mortgage companies fault (again pointing fingers) and that she was "disappointed" in me for sending this letter. I heard nothing from Remax Gold EDH. After this message I did reply asking Carla to at least cover the notary fee and send the gift card since she had promised these, well its been a couple months and NO return answer and needless to say no refund or gift card. I would not recommend Carla or Remax Gold, they obviously do not care about there clients after the deal closes and will promise anything they can to keep the deal going and get your money. If your already working with them, GET EVERYTHING in writing, make sure that she follows though with what she should be doing in the sale or purchase and do not take the "don't worry about it, I will make sure its OK" answer, tell her you want it in writing, on paper and send off to the other party. In my opinion, Carla cares more about her commission than her clients and Remax Gold obviously takes no responsibility for their agents behavior and when confronted, buries their head in the sand and does not even have the common courtesy to respond.

Worked with us to find the perfect house. After looking at over 50 homes. he then helped us through the offer process, and then later escrow. In the end we now own a home that we LOVE!!! and got a good price.