COMFORT SOLUTIONS HEATING AND AIR

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Collecting bids to replace my ductwork. Guy that answered said job was too big for his company to handle.

The owner was unable to find the problem on his first visit and no parts were replaced. Never-the-less, he charged $100. $75 would have been on the high end for a service call. On the second visit, he found a defective thermostat and replaced it for $250. Checking online, after the fact, the thermostat cost $50-$60. This second call should have been in the area of $100, allowing for a side trip to buy a thermostat and a discount since this was a recall. So, I paid $350 for $175 (at most) worth of service. Lesson learned.

We like him a lot! He's very personable, efficient, and does exactly what he says he'll do, when he says he'll do it.

From what I recall, the experience was good overall.

The service was awesome overall. He's a good guy, incredibly knowledgeable and a real pleasure to work with overall! Jon also did some work for my mother too.

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The experience was fine overall. They fit me in late on a Saturday when our heat wouldn't work. The technician fixed everything perfectly and he was polite. The service we got was definitely worth the money!

My twenty-year-old gas heater took it's last gasp recently, after reading the reviews for Comfort Solutions HVAC on Angies List I decided to call John out. John promptly answered my call, and was able to quickly come over to check my heater. John put on booties prior to entering my home arriving at my home exactly when he estimated. John diagnosed the problem, and was able to save my old heater! I would highly recommend Comfort Solutions :)

I called early on July 5th and left a voice mail. Within a half an hour John called back and said he would be here at or before 2PM. He told us the price of the diagnostic exam would be $69.95, and we agreed to the price. Knowing what other A/C businesses charge we felt it was fair and even less that most. I was very happy he could come on that day, because it was the first real hot spell we'd had for over a month. (It's hard to get A/C technicians here when a hot spell is ongoing.) He called just after noon and said he was on his way. He arrived shortly and examined the air conditioner. He said the unit was new enough that it shouldn't be leaking, but sometimes they do. He told us the price to refill the coolant would be $200.00. We agreed. He proceeded to refill the coolant, but the air was still not cool. He further checked the unit and said, it could be he didn't have enough coolant, or it could be the feeder valve. John said and quot;Let's try the least expensive and easiest solution firstand quot;. He had to go to Sacramento to get more coolant, and said he'd be back as soon as he could. Within an hour and half or so he was back. After putting more coolant in, and having the same result, he looked at the feeder valve again, and said, and quot;It is the feeder valve and I'll have to order the part.and quot; He further said it would take two days to get here. He said he would be able to get the part on warranty, but we have to pay the labor, and the total would be $850.00, but he would give a senior citizen discount of %10. We gulped, but agreed. On the 7th of July he called in the morning and said he'd be here within the hour, and he was. it took most of the day to replace the valve and get the coolant back in, but by the end of the day the house was filled with cool air. In Sacramento and the surrounding areas, it is often well over 100 degrees for days on end, not having an air conditioner is not an option. My husband wrote him a check in the full amount of $850.00, because he felt John was honest with us and tried to get us comfortable as soon as possible.

John came out on short notice, no and quot;emergencyand quot; fees. Just $70 for the truck roll and diagnosis. Same/lower than other companies that I called. Fair pricing. Other companies had 1-2 day wait. Said he'd be there within the hour and he was! Got right down to business, systematically went through and checked the filters, the thermostat, fuses, control box on the unit. Then he checked that the fan and compressor were running. When all of that checked out, he hooked up the coolant check equipment. Pressure was ~ok, but coolant a bit low. Told me $200 to add some coolant. Told me system was ok as-is, but could run a bit colder with more coolant. He said it is a 20yr old system, has a leak (otherwise it wouldn't need coolant). Told me a leak check was $800, but that it was most likely a small leak and that I should save my money and replace my 20yr old system next time it fails. I agreed to give it a shot. He added coolant and it did get colder. (under commit, over deliver!) He went up into the attic to inspect the rest of the system. Pointed out all the leaks and ducts that were falling apart. Again emphasized that it's time to do some repair/maintenance on this 20 yr old system. Didn't try to sell me anything more than what it took to get the system cooling, but just filled me with information. We finished up at $200. Just as he said. I'm glad I chose someone who doesn't have anything to gain by selling me a new system. I think I got a good impartial bit of advice. John is a nice guy, and had no problem with me hovering and asking questions. ...and most importantly, the temp is dropping as I type this.

Came to house the day after my call. Could have come on the day of the call, but I wasn't available. Found the main problem was the blower unit, plus a couple of potential problems. Got the heat going by fixing the blower, but the other problems involved ordering parts. Came back 48 hours later, and replaced the soon to fail parts. The system has worked perfectly since. Clearly explained what was wrong, what could go wrong, and showed me the parts that were likely to fail very soon. I made the decision to replace the parts now, rather than waiting for them to fail. There was no question that the parts were bad and going to fail. Has worked on my office HVAC system twice and the results have been very satisfactory.

John was very helpful in showing me how to get the most out of my A/C. He did not try to sell me on a new air conditioner like other a/c contractors have done in the past. John answered all my question thought the service and I will use Comfort Solutions again in the future.