Weather Machines Air Conditioning & Heating

I think that they are fair.

Work was done quickly and completed with no problems.

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They came a few days before for an estimate (free of charge). After the estimate I contacted them and they promptly schedueld the work in the next week. They called several times to confirm and make sure they could start even earlier. Overall, they were very professional.

The heat pump failed on a Friday evening as we were entering a week of blistering hot weather. Weather Machines had no phone answering service to respond after hours or on the weekend, just a phone answering machine that says "we're away from the phone right now, please leave a message and we'll get back to you as soon as we can". That "soon as we can" was on Monday. I had called other repair places that did respond and said we'd have to pay extra for emergency services and because it was on a weekend. They also told us that since Weather Machines is a Trane authorized installer, and they had put in our AC/Heat in the first place, that it wouldn't cost anything to repair if Weather Machines did the work, but if the other repair people did it it would cost (and plenty). The repair man from weather Machines arrived on Monday, mid-day, and diagnosed the problem without too much trouble. He removed the blower and took it with him so he could replace the bad transformer. He said he'd call us on Tuesday morning to tell us if the part was available locally. He did not call. I called Weather Machines and the woman who answered the phone said the repairman was real busy out on calls and he would get back to us later that day. He didn't call. I kept calling the next day until I was given the information that the part wasn't available locally and it wouldn't be in for several days. I called on the day it was supposed to be in (and it was) and made arrangements for the workman to come up and install it, which he did. It works perfectly. My only real complaint is not in their workmanship, which I found to be first rate, both when they installed the heat pump and in their repair work. The workmen are always very courteous and clean up after themselves when they are here. Their customer relations needs work, however. All it would have taken is a simple phone call and I wouldn't have been happy to not have my AC that week (it hit 113 at our house), but I would have understood. The fact that I couldn't get in touch with them on the weekend and the lack of follow through on their part was what upset me.

PLAN TO USE THEM ANNUALLY TO SERVICE HEATING and A/C. THEY IMMEDIATELY CAME WHEN CALLED.

THEY GAVE ME A GREAT ESTIMATE. THEY DID A GREAT JOB IN SUGGESTING THE PROPER UNITS FOR OUR HOME AND HAVE DONE A GOOD JOB OF FOLLOWING UP ON THE UNITS TO MAKE SURE THEY CONTINUE TO WORK PROPERLY.

WE GOT A QUOTE FROM HIM AFTER THE FIRE. BECAUSE OF MY AGE, AND BREATHING PROBLEMS, IT NEEDED CLEANED. THE PRICE WASN'T SO BAD WHEN PEOPLE WERE SO BUSY.

JUST HAD TO HAVE SERVICING DONE AFTER THE FIRE BECAUSE IT WAS FILLED WITH ASH.

THEY HAD TO REPLACE ALL UNITS AND THAT WAS WITH 2 AIR AND HEAT SO IT WOULD PROPERLY AIR CONDITION MY HOUSE THE UNITS THAT WERE THERE WERE NOT BIG ENOUGH FOR THE HOUSE. BY DOING THIS WE HAVE YES, SPENT ALOT BUT HAVE CUT THE SDGE BILL IN HALF.

THIS COMPANY WAS ONE OF THE BEST CUSTOMER SERVICE ORIENTED BUSINESSES I HAVE EVER DEALT WITH. THEIR CONCERN FOR YOUR SATISFACTION, AND TO ASSURE THE WORK WAS DONE RIGHT WAS IMPECCABLE.