Superior Kitchen & Bath, Inc.

Superior Kitchen and Bath has remodeled my kitchen, bath, 1/2 bath, laundry room, and refurbished my fireplace. All work was performed as quoted. The craftsmanship is second to none. The overall beauty in my home has increased significantly. Its been about 12 years maybe more since my kitchen was done. It still looks wonderful, and has really held up. That is a testimate to the level of craftsmanship and the quality of the cabinetry and other materials used. The granite countertops are so elegant and add class to the kitchen as a whole. Simply great work and execution.

Superior K & B’s owners, Project Manager, office support and sub contractors were all very efficient, good and nice to work with. Our project had a estimated date of completion for 8 weeks and it was very close to that date. The schedule and communication throughout the whole project was excellent not to mention the quality of work in all stages. We are so happy with our bathrooms. They are so beautiful!!! The input and design guidance from the owner and project manager was on point. We would use them again and highly recommend Superior K& B.

We hired Superior for a total remodel of our kitchen. The bidding came down to two companies, both with very good online reviews, and Superior offered a lower price so we went with them. (When the other company, Remodel Works, found out about Superior's price they lowered their price as well, but we already felt committed to Superior. In hindsight, we really wish we had gone with Remodel Works!) Here's my wife's one-paragraph summary of our experience: Very disappointed with many aspects of this company: our 8-week project took over 5 months; we ended up over $9,000 over budget due to numerous change orders and miscalculations; we had two on-site supervisors (one was fired, one quit); and the quality of work was often unsatisfactory and had to be redone on numerous occasions. Hoping our issues will help you avoid using this company. If you want all the gory details (which may help your remodel go smoother regardless of who you use), read on: We're trying to post a fair review, so let's start with the positives: + Generally their folks are friendly. + Oh, and they pointed us toward a better choice for our range. Those are the only two positives we can think of. Now to the Negatives: - Even though the people are friendly, they seem very incompetent and lack knowledge of local building codes. - Their photo albums of past projects reflect some very dated designs. If you want something more contemporary, be prepared to do most of the design yourself. Our sales rep at Dal Tile was very helpful in this regard. (One problem, though, as Dal Tile told us, is that Superior includes only enough in their counter and tile allowances for the very cheapest in materials, so plan on spending more than the contract price in allowance overages.) - Superior asked us when we signed if we wanted to pay extra for plans and inspections. (We've since been told by others that that should not be a choice, but you can make your own decision on that.) They said the additional cost would be $5,000. We wanted the job done right, so we gave approval. What they didn't tell us was that the inspections could lead to thousands of dollars in other increased costs. - They promised our job would be done in 8 weeks. It ended up taking over 5 months. (They give you a weekly calendar of who's coming when, but we learned that was often meaningless and people would be showing up on any day at any time. We had one countertop person show up at 6:30 in the evening.) - They fired our on-site supervisor one-third of the way through the job, which made it very convenient for the new supervisor to blame all the problems on the old supervisor. Then the new supervisor quit the company a month before the job was finished, making us the de facto on-site supervisors for the remainder of the job. - We wanted to move an 8-foot wall one foot into the living room. When we signed the contract, they said the price included what should be necessary for that part of the job. Half-way into the job, they told us that moving the wall was going to cost an additional $7,000! (Part of the reason for the overage was that new footings were needed under the house. They could have easily crawled under the house to check the old footings before we signed the contract, but apparently they prefer low-balling and making it up in change orders later.) - Another example of low-balling and lack of knowledge about local building codes is that it wasn't until the middle of the job that they told us venting the range would be an additional $2,000 because the old vent was too close to a window. That vent was in plain sight from the beginning, so that should not have been a mid-job surprise! The only way to avoid the extra $2K was to buy an over-range microwave that had a recirculating vent built in. So in the middle of our vacation we had to research microwaves and order one that did not match the rest of our appliances. (And we'll now have to periodically replace the charcoal filter for the rest of our lives.) - Also in mid-vacation, they notified us that our quartz countertop would need to have a seam in it, even though the dimensions of the counter had been known when the contract was signed months earlier. The finish on the seam was a four-inch band of glossiness that made it the first thing you noticed in the kitchen. This seam had to be reworked three more times before it's appearance was minimized. - Final vacation note: We told them when the contract was signed the dates we would be in Europe, and discussed our departure in the days leading up to the trip. So what did they do? Waited until our first day in Europe and then asked us to make an $18K payment! Talk about unorganized. - There were also additional costs for the electrical and plumbing, but we're not expert enough to know whether those should have been discovered before the contract was signed. - Another mid-job surprise was that to pass inspection we would need to replace all of the smoke alarms throughout our house (some of which were almost new), adding hundreds more dollars to the job. - Even though we gave them all the appliance and fixture model numbers up front, they installed a shelf behind the sink that prevented the faucet from being completely turned off. This meant we had to mount the faucet sideways. - They asked to do the punch walk before the appliances were even installed! As it was, once we did the walk the list was two pages long - doing it as early as they wanted would have made it at least 3 pages! Even with only two pages, it still took them 8 weeks to complete the punch list, and another 3 weeks to remove the lockbox. - In one part of the kitchen, the backsplash had to be installed three times, and it's still not great. - They replaced the shelves in a small built-in we have with new ones that are very off-square. - Toward the end of the job, out of the blue they decided a wooden transition strip between the kitchen and dining room floors was suddenly part of the tile allowance. Since we were already over our on our tile allowance, that was an extra $400. - Both supervisors had told us that after inspection they would replace the dishwasher air-gap with a soap dispenser we bought, but after one supervisor was fired and one quit, Superior would not back up that promise and we had to pay someone else to do it. So our bottom line is that we strongly suggest you look elsewhere for any remodeling!

Fantastic! They were honest, dependable, very professional and did an all around great job.

We had a great experience with Tom and his team. We had an out of date bathroom that was split into two mini rooms - sinks on one side and the bath/toilet on the other side of an interior door. The redo involved taking down the middle wall and replacing everything - cabinets, tub/toilet/sinks, and tile. Tom spent time with us on the design and we took his recommendations on who to work with for selecting tile. We worked with Lisa and the rest of his team during the project and got weekly schedule and we were informed of everything along the way. They finished exactly when promised. We love our new bathroom and plan to call them again in a few weeks for a second project.

I have learned from past experience, that when you start tearing things out and putting them back together, there is usually a problem or a holdup. This project went pretty much on time with very few glitches.

Superior Kitchen and Bath did an exceptional job remodeling my home. This is a family-owned business and Tom and Renee did an outstanding job on all levels of my remodel. Their excellent communication skills, visionary architectural leadership, attention to detail, and timeliness are a few of their significant qualities. Superior Kitchen and Bath is a rare company in today’s business world and I am grateful and appreciative for the new home they have built for me and my family.

This kitchen remodel was a wonderful experience from start to finish. Tom knew exactly what I wanted and more than delivered. Custom cabinetry, design assistance, attention to detail, and constant communication - Superior Kitchen and Bath has it all!

We are extremely disappointed that we hired Superior Kitchen to remodel our kitchen and bath. The poor workmanship was bad enough and to Superior’s credit they did agree to fix the 31 items on the punch list. However, even if all of those things were fixed we would end up with a kitchen remodel that we neither wanted nor asked for. The following problems were not on the punch list: First, the countertops ended up at 37”, not the standard 36”. The excuse for this was that the cabinets were “custom.” We never asked for or agreed to countertops higher than 36.” Superior Kitchen made a huge mistake and will not admit it. If we had wanted “custom” cabinets, then why were the electrical receptacles placed at the standard height? Also, why are the slide-in range legs cranked up all the way and the top still does not reach the height of the countertops. The height of the upper cabinets above the kitchen countertop of 19” is also not standard. 17 – 18” is standard, but it can be whatever the homeowner prefers. There is no California Building Code mandating a minimum height, except over a cooktop. We have a range hood that is plenty high enough, so that doesn’t apply here. Your saying that you have to install them to code is incorrect, and an excuse for not asking us what height we preferred. Since we first informed Superior Kitchen of our decision to cancel the contract, we hired a licensed plumber to install a new garbage disposer, because we thought the one we had you install was defective. Actually, the dishwasher knockout was jamming the disposer. He fixed it, but we asked him to install a new disposer. That would have required tearing out all of the under sink drain plumbing. He said it was not done by a licensed plumber, was not done to code, and would soon cause drainage problems. We will have that done when we have the kitchen redone. We had selected PentalQuartz Akoya for our quartz countertops in both the kitchen and bath and were told by Superior that our $2000 allowance would cover 2 slabs with $103.60 to spare. Instead, what was installed is a very different looking Chinese pre-fab knock off. Apparently Superior Kitchen thought we wouldn’t notice their substitution of an inferior product. The pre-fabs come in 8-foot lengths, so a poorly executed seam was put in. Had they used slabs as we were told, there would not have been a seam required. The tile job in the shower was terrible. We had chosen a large tile so that we wouldn’t end up with a lot of grout lines. The tile was cut into too many pieces, many with patterns not aligned. The base of the cubby hole slopes in, so it doesn’t drain (or drains back into the wall). And the grout is cracking and likely leaking. We can’t use it for showering. All of the tile will have to be replaced. We could not stay here during the renovation, so we were promised weekly photos of the progress. We only received 2 photos – one too blurry to show anything. When we returned our condo was absolutely filthy and our kitchen floors were damaged because they removed the Ram Board protection long before they were finished. We were devastated at everything that was wrong or poorly done. We would never recommend Superior Kitchen & Bath to anyone. We were conned out of $55,000. And they are very good at producing excuses. They must have a lot of experience at that. Beware!

Quality of Work: All of the subcontractors employed (tile work, granite and quartz countertop, electrical, plumbing, wood flooring, cabinet shop, interior design) were of top quality, making sure they kept to schedule and answered any questions we had. Kitchen layout and cabinets: We upgraded to beautiful walnut cabinets and we’re glad we did. They add an extra warmth and beauty to the kitchen. They are custom designed, so we got the vertical dividers, spice rack, under-cabinet drawers, trash and recycle bin pull-outs that make life more convenient for aging-in-place. The quality of the cabinet work is outstanding, both inside and out. They look like fine furniture. No funny little misfits that can happen even with the best factory “stock cabinets”; they are never quite the dimensions you need. The layout allowed for a longer island with more counter space than we had and more clearance was gained by having a counter-depth refrigerator. To make up for less room for veggies, a Sub-Zero 2-drawer refrigerator was installed. Tile Work: These subcontractors worked extra hard to meet schedule, working into the evenings sometimes. (with our permission) The work involved tearing out a roman tub and replacing with an at-grade shower with no step-over dam and no shower door, so the exact slope of the shower floor was very critical so that the water would flow into the drain and not out onto the rest of the shower room. Plumbing: While the roman tub was being jack-hammered out, a leak was detected in the cold water line. After a leak-detector company found the location of the leak, the job site supervisor and plumber were able to facilitate a workaround by tapping into the cold water line in the master bath. Unfortunately this workaround eventually prevented cold water from going to the kitchen sink. Another workaround was put in place, where the outside water line was tapped into, a line run underneath the outside countertop and back into and under the kitchen sink. These workarounds only set the schedule back slightly. Scheduling: The office supervisor issued a work schedule each week showing us what activities were going to be accomplished each day. If someone didn’t come when expected, she was very responsive to our calls to find out why that particular contractor was unable to show that day and she always got back with me that same day, so I knew why. We never felt “abandoned”. Granite and quartz slabs: The Superior Crew didn’t blink an eye when we discovered the incorrect size of quartz slab was being installed. They simply fixed the error at their considerable cost. This didn’t really cause an overall schedule impact because other tasks were being accomplished while waiting for the correct size slab. Interior Design: With 10 hours of an interior designer’s time included in the contract price, we were able to cut through hours of agonizing over tile choices. Our interior designer helped us make choices so that various aspects of the design were not competing with each other, like choosing a kitchen floor tile that did not compete with the granite on the island. The interior designer put together all of our choices, including grout colors, into a Google spreadsheet which helped guide the tilers and wood flooring folks. Wood Flooring: These subcontractors did an outstanding job in, first, leveling the floors so that there will be no future warpage, and second, in their attention to detail. They took their time on the more complex parts of the flooring, like where steps and vertical surfaces needed to be wood covered. The supervisor came back later to inspect their work, inform us of how to care for our new floors, issuing us a Bona cleaning kit, and lots of good advice. Electrical: All of our lighting choices were implemented the way we wanted, with lots of choices, depending on what task is happening in the kitchen: eating at the kitchen table, or preparing meals or washing dishes. They also came back to troubleshoot wiring for our telephone answering machine. Painting: This subcontractor put in lots of time, both in making sure that the surface texture was added properly, ensuring that a 10-ft plus shaft to a ceiling skylight was skip-troweled and painted, and that any missed areas were touched up. They made sure to match the existing woodwork so that we didn’t have to get the woodwork in the entire house redone. They came back as part of the end-of-the-project punch list work and made sure that every little detail was the way we wanted. Details, details, details: Finally at the end of the project, we listed anything we wanted fixed in a “punch list”: grout needing more fill, new door in kitchen installed with a more stable base and grout rather than vinyl on the inside, paint touch-ups, wall gouges needing fill and paint. All of this was done over a period of several days until we got exactly what we asked for. Follow up: Superior Kitchen & Bath considers its clients as part of their “family” and has helped us with a problem we experienced after the remodel was complete. The office supervisor helped me locate — along with the helpful personnel at Ferguson — a microwave that would fit into the existing cut-out in our new cabinets. And their personnel will help install it! Above and beyond the call of duty. Kudos to all of the personnel at Superior Kitchen and Bath. I have already recommended them to our friends who are about to embark on a master bath remodel.

Both bathrooms were taken down to the studs. My son and I did the demo and I did the painting. Tom, at Superior helped us design the bathrooms that work for us. Lisa always responded to our calls and took care of our concerns. The tile men were absolutely the best. We couldn't be happier with the quality of their work. The cabinet maker made beautiful cabinets to meet our needs. There were add-ones because we made changes in the design. The bathrooms were completed on time. We are ecstatic at how beautiful our bathrooms turned out. We have gotten many compliments from family and friends. Superior Kitchen and Bath was extremely diligent in making sure we were satisfied with every aspect of the project. We would definitely use them again and recommend them to friends and family.

We had a great experience. Superior Kitchen and Bath coordinated all of the schedules seamlessly and our project turned out beautifully! Brian was an excellent Superintendent of the project and was in constant communication.

With all three jobs we were generally satisfied with the quality of the work and overall outcome of the projects. There were some hiccups along the way such as tile work that was not satisfactory, but the work was redone at the company's expense until we were happy with the outcome. We are especially enjoying the results of the large kitchen remodel - the new layout of the kitchen greatly increased our counter space and cabinet space and we were very impressed with how Tom and his guys were able to eliminate a soffit on one side by rerouting the AC ductwork. This allowed for the ceiling to be raised all the way across the kitchen, which greatly increased the storage space on one side, opened everything up, and allowed for both canned and pendant lights. I think the other big benefit of working with Superior is that they work directly with cabinet makers right here in town, so you are not ordering through a large company who will be building and shipping your cabinets from afar. This means that the people who build and stain the cabinets are in your home doing the measuring, helping you choose colors, etc., and that if a problem arises it will not greatly delay your project (although, we did not have any problems arise with the cabinetry). The cabinets are high quality and can include all the bells and whistles you could want (we put in pull-out spice racks, a pull-out trash and recycling drawer, dividers for cutting boards, etc.). Overall, we are very happy to have worked with Superior and we plan on using them for our bathroom remodels in the near future.

The overall project went very well. There were a few small hiccups, but these were quickly and effectively sorted out. Being in the home as work progressed allows the homeowner to be aware of unforeseen items so that resolution is quick.

We had Superior install new countertops in our kitchen. They performed the demo within a couple of hours. The team was very good to protect our newly painted cabinets and everything else in our house. They also cleaned up everything to make it seem like they were barely there. After a 10days they installed our new counter tops with the same professionalism. My wife and I love our new countertops and I would definitely recommend Superior to anyone looking for something similar to be done.

We are extremely happy/satisfied with end result. Superior is an outstanding company. Their office support, project manager, and subcontractors are all efficient, knowledgeable, and courteous. The office gives you an organized binder before starting with all of the information and direction on what will be done and what you need to do. It is broken down by week and outlines the work that will be done from beginning to end. We appreciated that Superior took care of all the details and issues that came up. The main thing the customer needs to do is to be ready with selections of all that is needed for your project and as outlined in the binder in you want the project done without delay. If any issues came up, the project manager and office were always available to follow through quickly with our concerns.

Excellent!!! They are very organized and everything went as planned. The quality of the work and craftsmanship was excellent!! We are very happy with our new kitchen and would highly recommend them to others. Everyone of the contractors were very polite, professional and did an excellent job!! Loved Billy's attention to detail, Walt and Manny's knowledge and coordination and Molly of Datile was great at helping with our design choices as well as Lisa. Lisa and Brittany were very helpful with any questions we had and Tom's design fits perfectly!!! Thank you, Superior!!

We had an excellent experience throughout our entire remodel from start to finish. We called multiple contractors to bid on the work, and from our first meeting with Tom, we knew he was the one we wanted to work with. He was able to see my 'vision' and figure out how to make it work within our space and how to do it (mostly) within budget. I was extremely pleased with the communication. I've heard horror stories! Everyone was very responsive, in the field and in the office. I received a schedule every Friday for the next week and everyone always showed up when planned. The end result was more beautiful than my vision in my head, and i'm still in awe of my incredible new kitchen.

It went very well. They replaced the bathtub, installed new glass tile tub surround, new ceiling-height shower bar and curtain, new double-sink vanity and sinks, and painted. They sent me a weekly schedule on the Friday before to let me know what they would be working on the following week. A designer was included to help me pick out tile and and marble counter top. I had purchased 2 very unique pewter mirrors for over the sinks and everything looks marvelous together. An on site manager stopped by almost every day to make sure things were getting done correctly. They completed the project a week early. Everyone was very professional and pleasant to deal with. The base of a soap dispenser had come loose and it was fixed withing a day after calling. Everything looks beautiful and I'm extremely pleased.

After talking with Superior owner Tom, we decided we had found the company we wanted to do our kitchen remodel. He assured us that we would be satisfied with every step in the remodel process. The different phases of work followed the schedule set up by Lisa, and all the workers showed up on time and were friendly and professional. Thanks to Brittany for directing out calls to the office and to job site foremen Walt and Manie who made sure all work was done to our satisfaction. We recommend Superior Kitchen and Bath to anyone thinking about a remodel project. We love our new kitchen, it's even more beautiful than we imagined it would be.

The project went fine. Tom, Lisa and Brittany are excellent to work with. They are professional and responsive to our questions and any concerns that we had. The contractors were always polite, friendly and punctual. Manny, the project manager was on top of the project at all times. My husband, who works in the industry had some concerns about a few grout lines around the tub, but Manny had the crew there within hours to make very minor corrections. Lisa's input regarding color coordination, counter top finish edges and cabinet handles was on point. She convinced me to change from all white decor to mauve base cabinets--I must admit I absolutely love them. We would not hesitate to recommend Superior K&B to our friends and relatives and we will most definitely use them in the future for other projects.

This is the second project that Superior Kitchen & Bath did for us. The first project was to remodel our complete kitchen, which was outstanding. This second project was our home's main bathroom. Superior is such a professional company, from their initial contact to discuss what you are looking to do, to sitting with you and reviewing concept drawings, and finally performing the demolition and new construction.

All-in-all, the remodel went very well. There was some cause for delay in getting cabinets finalized, due to finding the right size sinks in the vanity. Each crew member who worked on the project was very professional, courteous, and knew their craft. We are very satisfied with the outcome, and would use Superior Kitchen & Bath again.

Contract took the time to work with my wife and I to design what our new kitchen would look like. Suggested unique elements in the design of the kitchen. Day one demolition of old kitchen cabinets and counter tops. Drapped the kitchen area to protech rest of the house form dust and dirt. Hauled off all materials from the old kitchen. Day two installed new lighting in the ceiling. Within a week the new cabinets were complected. Installed new cabinets. Installed new counter tops. Installed the under cabinet lighting. Replaced some floor tile and installed some new floor tile where needed. Built a custom movable kitchen Island. Install new sink and appliances. All work was done on time. All sub contractors were on time, professional in the their encounter with us.

Start to finish, everything went smooth as glass. I wish the ratings went up to A+, because the experience was really exceptional. I am especially in awe of Lisa, the genius project manager, who works miracles. Scheduling was so tight that there were no lulls waiting for workers or materials to arrive, and the entire job was completed nearly two weeks ahead of schedule. It is impossible to overstate how beautiful the finished rooms are. This is custom work. Superior has cabinets made in their own shop - no kits from Home Depot - and the cabinet installers fit and trim every piece perfectly. Superior employs craftsmen with superb skills. Every person who set foot on the property was highly competent at their trade and maintained a professional demeanor at all times. Every day, cleanup was immaculate and the workers made great efforts to minimize dust and disruption. One thing to keep in mind: remodeling is a collaboration between the homeowners and the contractor. In order to get this to come out well, one must be prepared to do a lot of shopping and do it in a timely manner. At the initial appointment at Superior, we settled on the cabinet style and finish so that the cabinet shop could get going. But then there is an amazing amount of other stuff to select: countertops, flooring, tile, fixtures, appliances, lighting, hardware, etc. The binder we were given included a checklist of what was needed when, and lists of suppliers. Lisa checked in with us frequently to make sure that those decisions were made and did the final purchasing for us to get the contractor discounts. Organization, professionalism, artistry and excellent communication made this a satisfying experience with really exciting results. This is how it is supposed to work.