Raneri & Long Roofing and Windows

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From the bid to the final measurements and installation, everything went very well. The windows are beautiful and the installation went without any glitches. Anything, no matter how minor, that I pointed out (which was seldom) were taken care of immediately. I highly recommend this company if you are contemplating vinyl retro-fit window replacements.

This review is currently written approximately a year from my first encounter with Raneri and Long Roofing. I did not choose this company for services beyond the original estimate and followup consultations over email. My property had some leaks at the windows. I suspected it was a roofing problem so I called Raneri and Long to come take a look at it. Dave Hancock came over and inspected the flat roof and windows. He pointed out that my roof was done wrong and is currently in a really bad condition. There were multiple soft spots on top of the roof. The only reliable option to solve this problem would be a new roof. Dave proposed that we tear off the old roof and install a new modified bitumen roof. His price was reasonable and on par with other reputable roofing companies. I proceeded to get more estimates and educate myself more on flat roof types. I learned of other roof systems that might be better options so I consulted with Dave to see why he recommended the modified bitumen roof as opposed to other systems. Dave was articulate and professional in his communication. He clarified his proposal with sound logic. In the end, I decided to use another roof type that Dave's company did not offer. If I had picked a modified bitumen roof, I would have definitely gone with Raneri and Long based on their outstanding record and Dave's excellent customer service skills. Thanks Dave!

Raneri & Long not only looked for and found matching roof tiles and did the caulking, they also secured the tiles along the ridge. THIS COMPANY HAS AN EXCELLENT REPUTATION, ENCOURAGES SAFETY FOR ITS WORKERS, IS CLEAN AND TIDY, AND HAS A GREAT CREW OF WORKERS!!! I have some other properties and will not use anyone else.

If you are like me, and usually tend to pick the WRONG contractor for a job, read this. I hired Raneri & Long Roofing after getting other bids. Raneri & Long were approx. $1000 less than one contractor I received an estimate from. A lot of my facia board was destroyed by termites and wood rot. I blame the wood rot on the original roof not being properly installed. Anyway, I was going to do the repair work at first- wanting to save money. Later on I decide to have Raneri & Long do the repairs. Dave, the president of the company came out to offer the bid. I felt that Dave was up front and honest with his work, so I decided to use Raneri & Long. The workers showed up in force! I had 10 workers on my roof working. It was amazing. Each worker knew what his job was and was doing it. By the end of the first day all repairs to the roof and eaves were made and half the tile was reinstalled on the roof. The workers were polite, respectful and GOOD! What was more amazing was that all these men loved their job. Nobody was working slow, nobody was complaining about the job. As a matter of fact, on two seperate instances, two different workers actually told me that they love what they do and love the company that they work for! These men worked hard all day long, but yet had fun all day. We could hear them on the roof laughing about one thing or the other. Make no mistake though- these men were laughing while they were working. There was no one playing "grab-a**" during the day. On the second day, they were back in force again. the finished roof looked great. They left my yard clean and in order. The wife and I called Dave numerous times before and during the job. Dave always took the time to speak to us and answer all our questions. Never once did we feel pressured into hiring Raneri & Long, or felt pressured to do any other work using his company. On the second day that the roofers were there at our house, the wife was so thrilled with the quality of the work, she ordered pizza for the entire crew; sort of a thank you for their great work. Do yourself a favor, if you need some kind of roofing repair done, at least consider calling Raneri & Long. I am completely satisfied with the quality of work and the price I paid. This was one of the few contractors I have ever hired and not feel like I got screwed.

We were very pleased with them, didn't leave a nail behind. The owner's name is Dave and we were so pleased we hired them again to install new windows in our home. He was very patient with us and our decisions.

We used them to put on a new roof prior to the windows and we were very pleased and decided to have them back. Dave does great work and I would highly recommend them to others.

Dave Hancock responded right away when we called for an estimate and got the numbers to us promptly. His price was very competitive, he was local, and he was an authorized GAF roofer which was important since we needed to replace a GAF roof which was under guarantee. The old roof was torn off in a day and the area was cleaned up so well you would not know any work had been done. The new roof was installed in less than a day and a half and looks terrific. It was a very good experience working with Dave and his crew.

Our roof, as on many older homes that have been remodeled, has odd corners and "crickets" which have been the source of leaks and patching over the years. Our intent was to fix it once and for all. We had interviewed perhaps six other roofers, some were a couple of thousand dollars cheaper and some were a number of thousands more, but R&L stood out for the thoroughness of their explanation of what was needed and their proposed solution. Because R&L is one of the few "Master Elite" GAF installers in San Diego, they can offer what GAF calls the Golden Pledge Warranty whereby GAF stands behind the roofers warranty for 25 years, even if the roofer quits business. This, and R&L's professionalism, made the choice easy. We could not be more pleased with their crew. Most of their guys have been with them since the world was young - the lead guy for 20+ years, the newest crew member for 5+ years - and a bunch of them are brothers as well. They worked cooperatively, efficiently, quietly (at least in terms of voices - we still had the Anvil Chorus on the roof from power tools, etc) and cleanly. We actually enlarged the scope of the work partway through the job, to include a detached garage. While some companies might have bid up the price on this extra work thinking they had us over a barrel, R&L did not. I had been anxious too about the potential for escalating costs in terms of the unknowns when you pull off a roof, plywood, fascia or starter board that needs replacing. They took care of what needed to be done but did not overcharge. As an aside, I notice that one of the other reviewers felt that as a woman she had been treated with some disrespect. My own experience was completely the opposite: Dave Hancock, the owner, was gracious and always available for questions, etc. His son, Mike, is his right hand guy and equally pleasant and professional.

Expensive, I must admit, but their reputation for backing up their work, their integrity, honesty, down homeyness was wonderful. They cleaned up, answered question before, throughout the work and after was done with patience and kindness. Family business and they take pride in their work. Everything looked wonderful. The son came out to make sure everything was done properly. The father gave us the estimate and went on the roof to take pictures. He showed pictures of the roof where it was damaged, wood rot, flashing gone or dried up, etc. There was no doubt in my mind after looking at the pictures that we needed a new roof. One skylight had a huge crack, another had a hole in it. You could see the wood rot from below as he pointed out where the pictures had been taken. Very good backing that we needed a new roof and that the skylights needed to be repaired. We may have paid more as well because he did replace 3 skylights and had to temporarily dismantle the solar system and re install it after the roof was done. He worked well with Lemon Grove Stucco and Kings Painters. Of the 3, we really appreciated the response, trust, and care that this company gave. I will use them on my house as this was done on my parent's house. I highly recommend this company for their honesty, integrity, and quality of work.

Overall, it went really well. They were really helpful and explained things. I was more than pleased.

Overall it was OK I guess. What I find with most contractors is that once they get your business they are not as helpful as they were when they're trying to get it. And thats always been my experience, and Raneri was the same way. I don't think the man I worked with was very respectful to women. I could definitely sense that, he kind of treated me like I didn't know what I was talking about. They did the work on Thanksgiving weekend, which I wasn't real happy about but we had a leak and I really wanted to get it taken care of. They were going to do if after Thanksgiving, they came out and they put plastic over the roof and everything to protect it, so they kept the leak from coming through the roof. That I was pleased with, they came out right away and took care of that. They had somebody cancel on the Friday after Thanksgiving, so they called me early that morning and asked if they could come. What could I say, yeah OK. They showed up with a hoard of people because they wanted to get it done in one day. There must've been at one time 12 people on my roof tearing off the old one. They got it done and then came back the next day to finish up one thing that they couldn't do that day. I've had one leak on the roof since then around one of the pipes that goes up from the heater, but I don't think it was Raneri's fault I think it was the man who installed the new pipes for the heater. Other than that the roof is holding. The one reason I went with Raneri is that they gave a 10 year warranty, everyone else would only give a 5 year warranty.

His crew replaced the shingles and existing drip board even though I told them it wasn't necessary. I had planned to have the work done by a different company. I was totally stressed out by the foregoing activities.

DAVE HANCOCK AND SON MIKE WERE QUITE HELPFUL IN SUGGESTING ALTERNATIVES IN ROOFING MATERIALS AND TECHNIQUES, FOCUSING ON SOLVING SOME LONG-STANDING ROOFING PROBLEMS. THEY WERE ALSO FLEXIBLE IN MEETING THE OWNERS NEEDS FOR SPECIAL CONSTRUCTION METHODS AND SCHEDULING. THE AGREED-UPON PRICE WAS ABOUT MEDIAN IN A SERIES OF BIDS. THE WORK CREW WAS PROMPT, EFFICIENT IN THEIR WORK, RESPECTFUL OF THE PROPERTY AND THE NEIGHBORHOOD, AND EXCEPTIONALLY GOOD AT END-OF-DAY CLEAN-UP AND TRASH HAULING, EXCEPT FOR THE FOURTH AND FINAL DAY, WHEN THEY DEPARTED A BIT TOO QUICKLY. AT TIMES UP TO NINE WORKERS WERE ON THE ROOF (FOR TEAR OFF), WHILE ONLY TWO MASTER SHINGLERS FINISHED 3000 SQUARE FEET IN 1.5 DAYS. THE SHINGLERS WORKED LIKE ANIMALS IN THEIR SPEED AND DETERMINATION. I HAVE SOME PERSONAL ROOFING EXPERIENCE, AND I COULD DETECT NO ERRORS IN THEIR WORK (HOWEVER, IT HASNT YET RAINED!). BUT A TEN YEAR R&L GUARANTEE WILL PROVIDE COVER FOR THAT. I WOULD HIRE THIS COMPANY AGAIN.

PRICE WAS A LITTLE BIT HIGH. BUT AFTER THE SAN DIEGO WILDFIRES, THE ROOFING PRICES WERE ALL HIGH. THE COMPANY WAS VERY PUNCTUAL, PATIENT, EFFICIENT, AND DID A GOOD JOB CLEANING UP.

VERY COURTEOUS AND AMIABLE. DETAILS OF WORK AND MATERIALS WERE DISCUSSED IN AN EASY TO UNDERSTAND WAY. PROOF OF NECESSARY DOCUMENTS ESTABLISHING HONESTY AND RELIABILITY WERE SUPPLIED. PROMPT RESPONSE TO PHONE CALLS AND QUESTIONS. PUNCTUAL AND HARD WORKING EMPLOYEES.

THERE IS ONLY 1 THING TO SAY OVERALL ABOUT THIS COMPANY: 'OUTSTANDING'.