Paving Stone Of San Diego

They did a spectacular job 5 years ago installing our new driveway and front hardscape. We had them come back this year to clean and re-seal it. The worker who did that failed to do it right and we were not happy. The owner himself came out, diagnosed the problem, and did what was needed to strip off the old sealer, clean the stones to original condition, and re-seal. It is beautiful and looks like new! Were were so impressed that the owners stood by their work and spent so much time and effort to make things right! We wish all businesses would show this sort of integrity.

We got three quotes. All three were pretty comparable in price; however, Josh from Paving Stone of San Diego went above and beyond the rest. Along with his quoted price he created a color visual of what our yard would look like when it was completed and did not charge for the computer generated drawing. Once we signed up, Josh offered his expertise in regards to the type and colors of the pavers. He brought several samples and left them with us so we could decide on the final colors. We weren’t sure what we actually wanted so Josh created a design for us and we loved it. The work started pretty quickly. Ernie and his team worked very hard and long hours, every day until the job was done to our satisfaction. Ernie has a lot of experience and made a few helpful suggestions to make the yard even more attractive. This did mean more money; however, Josh did his very best to keep the cost as close to our budget as possible. Josh stopped by frequently to check the progress of the job and once it was completed, he came back and did a thorough inspection. We love the work that Paving Stone of San Diego did and would definitely recommend them to others. In fact, we have already recommended them to two other people.

The owner is mentally deranged, rude, and unstable. Avoid doing business with these people. They charged for extra hours of work not completed, which were prepaid, and refused to refund for hours they never worked. They promised to start the job and delayed constantly. We had a time limit we needed the job completed by. They told us they would send 2 to 3 laborers each day to get the job done quickly, then started the job late, and kept sending only one guy. We took time off work and other things to be home to monitor work being done. The first two days they were supposed to show up early, and never showed up. They didn't offer a courtesy call prior to say they couldn't do the work that day, we had to call to find out they were not showing up. They had a permanently disabled person they sent out who was the relative of one of their employees they had begged to do them a favor to try to speed up the work when they couldn't get it done. This person was not qualified to do any construction, and it was probably harmful to his health. They were fine on selling their services, and then constant delays, constant pushing to get it done, a supposed 3 day job took 2 weeks to get finished, and then abusive behavior and threats. They promised repeatedly to fix a portion of the walkway work they did, sent a guy out, the guy would tell us it was done and fixed, repeatedly lying. This portion had to be redone 3 times, because they were hiding what they didn't do by covering it with sand. They charged extra hours of work to get it fixed. The extra work took one guy an hour only, and he still didn't even do the work. He just covered up the area. We asked to have the unused portion of the labor prepaid towards the cost of the job to seal the pavers after they were installed. They seemed to accept this, then suddenly started sending abusive text messages accusing us of stealing from them and not paying. Their sealer worker gave us the wrong invoice by mistake. We had paid the amount on the invoice he gave us in full, assuming they had deducted for the unworked extra hours as we had expected them to do. It equaled approximately the same money as the mistaken invoice. Owner accuses us of wrestling a smaller bill to pay from the laborers hands in order to try to avoid paying them. Who would do something like that?? We had given the laborers a check for the sealer job and even tipped them. The owner is aggressive and rude, and now attempts to extort money by threatening to file liens on the property for work that was prepaid. Dishonest Company trying to con and extort money with threatening behavior.

My house looks beautiful now! So happy!!! Josh was great! He designed this whole thing just like I wanted. He also informed me about Ygrene... with out his knowledge and referring me to Ygrene my project couldn't have been completed. The workers were always on time and they finished my project in the time in which it was scheduled.

unknown

The initial contact with Joshua was great. He made some good recommendations and gave us a good price. Our problems started when what should have been a 2-3 week job turned into almost 8 weeks without a usable back yard or pool. We contracted separately with a pool company to have our pool refinished. Paving Stones was aware of this (they actually recommended the pool company) and they put in their contract that they would take care of coordination with the pool company. Well, that never really happened. Paving stones came in to do their excavation and the pool company then came in and put in the coping and tile for the pool. This took the pool company about 1-1/2 weeks, which is what they had said it would take. I called Paving Stones on the day that the pool company was done but did not get any response to them. For two weeks no work was done on my deck. When I did finally get in touch with them they said "the pool guy was supposed to call us about a week before he finished and he didn't call us until he was done". This was pretty absurd to be because (1) they were supposed to be in charge or the coordination and (2) they knew the job would take about 5-7 days before he even started. When I told them that even when they told him when they were finished, it had still been two weeks (more notice than they requested) and work hadn't proceeded they still wanted to point the finger back to the pool company. They said they were now busy with another job and would come back when they finished it. They couldn't give me a date because the new job kept "adding things". So, they couldn't track and finish my job but they were staying at another one - even adding items while leaving me with a unusable yard. I'm sure the new job was paying them more money, but they should have done better scheduling. Finally they showed up about 3 days later. Interesting to me was that even though Paving stone had taken on the job of coordinating the entire effort, the pool company showed up on a weekly basis to see how work was progressing, because they were anxious to finish . The next problem was with a strip of concrete along the fence. When we first got the quote Josh told us that they wouldn't dig that up, which was fine, but we also expressed concern that then the concrete wouldn't match the paving. He told us "don't worry, it'll all match". So, when they finished, the paving was about 1/2" higher than the concrete strip -- so now they not only don't match but they're not even level. They proceeded once again to point the finger at the pool company, stating that they had put the coping too high. They knew the size of the coping because the pool company got it from them. My response is that if they were coordinating the job, they should have passed any specifics like that on to the pool company, not come in after they finish and complain. Also, they never showed up while the pool guys were there -- so if they didn't tell them and didn't show up to see what they were doing how can they then say that the "pool guys screwed it up". They assured me that they would come up with a solution. They also left a lot of junk in the back yard that we had to dispose of. So, the next week 3 of them come by talking about how good the yard looks, but with no solution. They suggested that I put planters there but stated that there was no way to make the two surfaces the same height or color. I don't believe them at all, I'm pretty sure that they just don't want to eat that expense. Now the good -- the quality of the work they did was excellent. With the exception of the strip of concrete along the fence the job looks really good. Because of the quality of the work and the price I would probably hire them again for a simple paving job. However, I would never trust them to handle communications/coordination with another company.

One of the vendors for Paving Stone of San Diego, Angelus Block Co., got our name and sent us a threatening letter because Paving Stone of San Diego had not paid them for $4,000 worth of material and supplies, even though we had paid Paving Stone of San Diego in full! I start with this comment, because it is the latest mishap that we experienced with this company. I should have paid more attention to another Angie's List member review about the same salesman, Josh, who screwed up our order. But, he seemed honest and willing to make this job happen, so we went with him. The number one complaint is that even though I took a week off from work to be available to the two workers, no supervision was given the two men. So, two big problems occurred and no-one could be reached on the phone, the first time after being promised by Josh that a supervisor would be present as the workers fixed the problem. The second time, when I tried,and tried, and tried to reach Josh to let him know that a worker was stranded here with no transportation and not until late evening time found out that he was playing golf and had his phone off!!!!! When my wife called the company, she told them we were very impressed by Vidal and Joaquin who did a great job and even brought in extra stones at their own expense. We were appreciative that after all the miscommunication and lies from Josh, someone else, Jon, worked with my wife to get the pavers installed at the edge of the sod even though Josh promised it and then did not follow through. He also promised to have the sprinkler system box connected to the outside yard with a PVC pipe installed under the pavers, but he forgot!!! He also "forgot" that we wanted a gopher proof fabric underneath the synthetic turf, and on and on. I was so upset and frustrated that my wife took over talking with this company. She told them Joshua should be fired for 1) lying to get the bid 2) not writing the bid up properly 3) acting incredibly unprofessional throughout the process and 4) not communicating well and not letting us know we should be contacting the project manager not him and making sure we had Jon's number. She told them he is giving them a bad name and should be fired. When she told the office manager how strongly I felt and that we were members of Angie's list and Joshua was going to ruin their reputation, she said she'd tell the owners. I am waiting to see if anyone gets back to me. Instead, what we got was the threat from the Angelus Block Co.!!!!! No, we do not recommend The Paving Stones of San Diego. Find someone better.

unknown

Paving Stone of San Diego did a fabulous job on our patio and walkway. This company is the most professional company to work with. From beginning to end they were just amazing!!! We could not be happier with the work they did. It is more than we envisioned! Thank you so much Paving Stone of San Diego!

Highly unethical company? No work was ever completed on my job (that didn't start two months after I signed my contract), yet they still refuse to refund my deposit of $819. DO NOT DO BUSINESS WITH THESE PEOPLE! They will overpromise and never deliver, especially if you're a smaller, less important job like mine was. My salesman Josh clearly made a lot of verbal promises that were never officially approved my his management ("I'll talk to my construction manager first thing tomorrow morning" and "I'm not going to write this in the contract; I'll just talk to the crew and we'll take care of it", etc.) Josh did tell me I was his first solo sales assignment, so maybe he just doesn't know the business well enough yet? but I have no respect for dishonest salesmen who overpromise just to get you to sign a contract and make a quick buck. I could never recommend people who do business this way, and it's businesses like this that buyers need to beware when dealing with inexperienced contractors. Six weeks after I signed my contract, they still had not scheduled my job to start after repeatedly promising me a maximum 5-6 week start date during their 'extremely busy' season. It's now ten weeks later, and I have an open BBB dispute to which they have responded they do not owe me a refund of my deposit ($819). What a disaster. Save yourselves the headache and find a reputable company who will not take your money and leave you high and dry like these folks!!

They said they will do it in 3 days, got it done and it is gorgeous, very timely, and professional. I was very pleased with them. So, I did go back to them and had them do retaining walls on the patio that this other company did. I like their sales person, very professional, and knowledgeable. I have contacted them right away and get a start paid. They jumped on within a week and had the work done. That was perfect. I really like them.

Great, we haven't dealt with a company that did exactly as promised. Finished on time despite my many requests for additions, which they happily did.

Bill was very helpful with working on the best design for the area, and made great suggestions. Access to the area was difficult but the installation team worked through it. The outcome is fantastic! Great workmanship and a company I would definitely recommend. A rating for the quality of work, only gave a B for punctuality because of a 1 month delay in starting and a long delay in the permit process. A previous installation on our driveway and front walkway gets an A rating all around.

They were GREAT! From estimate to final billing----very caring and professional. (Kudos to Matt Layman!) All were professional, answered all questions, very clean, and performed great work! During and after this work was done, many from the neighborhood commented on how fast and efficient the crew was--how great the result looked.

They were pretty good and did an excellent.

Matts was very professional and helpful. The crew was on time, and I was impressed by how long they stayed everyday to make sure the job was completed in a timely manner. It came out beautifully, and we have had many compliments from our neighbors!

I ran into Bill from Paving Stone of San Diego at a home and garden show. I had spoke to several other paver companies, but they were not very interested in my project as it was a rather small scale job. At the time I did not tell any of the vendors I was planning to expand and add on to project at a later date. Bill was the last vendor I spoke with, and he had no problem taking on a job of my size. I checked him out on Angie's List, and had him come out and give me a quote. Besides the installation of the pavers, Bill also suggested that some repairs be made to the stairs leading down from the new patio area. I knew this had to be done and asked him to add it in his quote. His crew showed up about three weeks later to do the work. They did get off to a rocky start with their forklift got a flat tire, forcing them to transport the pavers and other materials by hand from the street to my backyard. His crew did an excellent job, and the patio was laid out exactly as I had planned it. They did offer to haul away the dirt that was excavated during the process, but I asked them to deposit it in an area behind a storage shed as I planned on using it on another project.

The salesman was professional and helpful, guided us to the right selection. Replaced a walkway, driveway, and added new area of walkway. Curved walk worked better with the smaller pavers they recommended to get a good look with the curve, and blended it with a modified herringbone design in the driveway. The demolition was a lot of work, the men were fast and hard working. Nicely finished.

Overall everything went very well. Matt came to our house and did the estimates; he was extremely professional and nice. The installation crew completed the work in 4 days and everything was great.

The estimate process went very smoothly, Matt knows his stuff.

I was very satisfied with their service. I was satisfied with the quality of the workmanship. They did the job in a timely manner. They were very flexible when adding additional projects. They were easy going with the change orders.

It was amazing! Matt helped us with our design and gave us options to make it way more awesome then I thought possible. The crew was great and did a super job.

Paving Stone of San Diego came in and cleaned out the growth and tore out the existing hardscape. They immediately installed paving stone around the house & the front path, as well as retainer walls and planter boxes. They spoiled me! The work was done in 10 days (they even worked Saturday), they kept the site clean at all times and my hardscape looks as good today as the day they put it in well over a year ago.

They built a very beautiful garden wall. Many of our neighbor have commented that it is very attractive. They started on the promised day and the length of the project was half a day longer that they said. This was not a problem. The biggest complaint I have was that 1/3 of this 3 man crew did very little work. He spent most of his time on the cell phone. He was not professional. He did not come back on the last day and the job was completed by the remaining two men, that did a very nice job. Also, I think I could have gotten the job done for a little less money.

They were too expensive for our budget. They were prompt and professional. He took his time explaining everything.