Geek Squad - Best Buy

I BOUGHT THE BUY BACK PLAN FOR MY IPHONES AND BEST BUY DID NOT HONOR THEIR OWN PROGRAM. I CONTACTED BBB AND WHEN THEY RESPONDED BACK TO ME THEY SAID THEIR SALEMAN OFFERED ME 60.00 FOR MY PHONE WHICH IS A LIE HE ONLY OFFERED ME 20 FOR THE PHONE USING THE BUYBACK PROGRAM. I STILL HAD THEIR BUYBACK FLYER FROM TWO YEAR PREVIOUS THAT STATED NEVER GUESS WHAT YOU ARE GETTING BACK AND THE SALEMAN WROTE ON THE TIER PERCENTAGE TABLE OF WHAT I WOULD GET BACK FOR EACH PHONE. I AM NOT RECEVING THE AMOUNTS HE FILLED IN BUT 50% LESS THAN WHAT WAS QUOTED.. THAT HAD LEFT ME GUESSING ? 1046 N El Camino Real (Leucadia Blvd.), Encinitas, CA 92024 STAY AWAY FROM THIS BEST BUY THEY RUN A SHABBY BUSINESS!!!!

They treated him very well; they are very good.

I was extremely satisfied with the price, service, and delivery. They were professional with everything and when we bought it they were so friendly and helped us find exactly what we wanted. We are pleased overall.

I purchased radio for one of my vehicles at Best Buy while they were having a free installation promotion. Since I had driven a different vehicle that day to the store the sales person asked me to call in and make an appointment for installation. I called in and they said that I could not make an installation appointment over the phone. Then I went down to the store and they told me that the parts they needed (installation kit) is special order, so they could not do the installation, and it was going to cost an additional $75 for parts and take several weeks. I was a little irked at this point because now they had wasted my time. I asked to speak with the manager and the installation person told me "no". I sent corporate an e-mail about the incident & the replied with a generic "go to the store & they can do the install for you". No thanks, won't be going back to that store!

I THOUGHT THE PRICING WAS A LITTLE HIGH BUT THEY GOT THE WORK DONE OKAY. THEY DID HAVE TO REPEAT THE PROCESS A COUPLE TIMES BUT IT WORKED OUT OKAY IN THE END.

BEST BUY IS WHERE I GO FOR ALL OF MY ELECTRONIC NEEDS. THEY ARE VERY KNOWLEDGEABLE AND PROFESSIONAL. I TRUSTED THEM TO COME IN MY HOME AND INSTALL THE SYSTEM. I WILL PASS MY EXPERIENCE ON TO FRIENDS.

BEST BUY WAS INSTRUMENTAL IN GETTING MY HOME SYSTEM SET UP THE WAY I WANTED. THEY HELPED ME PICK OUT THE RIGHT STEREO SYSTEM THAT FIT MY NEEDS. THEY DID NOT TRY TO SELL ME ANYTHING THAT I DIDN'T NEED. I WOULD RECOMMEND THIS COMPANY TO ANYONE.

THEY DID A GOOD JOB ON THE INSTALLATION. THE OFFICE WAS CLEAN AND THE STAFF WAS VERY POLITE. THE PRICE WAS GREAT. THE JOB GOT DONE QUICKER THEN I THOUGHT.

BEST BUYS EMPLOYEES WERE HELPFUL. THEY SEEM TO HAVE A LOT OF KNOWLEDGE ON COMPUTERS. THE TIME FACTOR ON GETTING THE COMPUTER BACK WAS A LITTLE LONG. HOWEVER THE JOB WAS SUCCESSFUL. AND THE COMPUTER DOES WORK WELL.

I WAS HAPPY WITH THE SERVICE HERE, BECAUSE I HAD BOUGHT THE COMPUTER FROM THERE. THEY MADE ME COMFORTABLE WITH MY PURCHASE THE FIRST TIME AND MADE SURE THAT I HAD THE WARRANTY THAT WOULD BEST SUIT ME.

CLEANED 2 VCRS AND REPAIRED.

THEY DIDN'T HAVE ALL THE EQUIPMENT AT THE EL CAJON STORE. THEY DID LOAD THE SOFTWARE PROPERLY, BUT IT TOOK OVER 4 HOURS OF WAITING TO BE COMPLETE. THE EQUIPMENT IS VERY NICE.

IT WAS NICE TO HAVE A PHONE DIAGNOSIS AND PART ORDERED FIRST SO THAT ONLY ONE VISIT WAS REQUIRED BY THE TECH.

THIS STORE HAS FAIR COMPETITIVE PRICES WITH PROFESSIONAL AND COURTEOUS SALES PERSONNEL. THEY ARE ALWAYS AVAILABLE, AND WILLING TO GIVE YOU SUGGESTIONS TO MAKE THE BEST DECISION FOR YOUR NEEDS.

THE PRICES AT BEST BUY ARE VERY GOOD, HOWEVER YOU PAY DEARLY FOR THEM IN THEIR CUSTOMER SERVICE AND STANDING BEHIND THEIR PRODUCTS. MY CAR ALARM NEVER WORKED PROPERLY. I WAS TOLD AND HAVE IT IN WRITING THAT IT WAS INSTALLED IMPROPERLY FROM THE BEGINNING. THEY TOLD ME TO MAKE AN APPOINTMENT TO HAVE IT REPLACED, I DID SO. WHEN I SHOWED UP FOR MY APPOINTMENT I FOUND THAT THE INSTALLATION DEPARTMENT, WHO IS NOTORIOUS FOR DOING THEIR FRIENDS CARS ON THE SIDE, COULDN'T FIT ME IN. I HAD AN APPOINTMENT, BUT THAT DIDN'T MATTER BECAUSE THEY WERE WORKING ON SOMEONE ELSE'S CAR AND I WOULD HAVE TO COME BACK ANOTHER TIME. AFTER MANY PHONE CALLS TO THE MANAGER AND ALL THE WAY UP TO THE CORPORATE OFFICE WHO PRETTY MUCH SHRUGGED THEIR SHOULDERS, I GAVE UP AND HAD A NEW ONE PUT IN AT ANOTHER COMPANY. I WON'T EVEN SET FOOT IN A BEST BUY EVER AGAIN. EXTREMELY RUDE IN THE SERVICE DEPARTMENT AND AT THE MANAGERS DESK. ONCE THEY HAVE THEIR MONEY, THEY ACT LIKE THEY COULD CARE LESS ABOUT YOU.

THEY'RE PRICES WERE VERY COMPETITIVE. THE SELLS STAFF WERE VERY FRIENDLY AND HELPFUL. THEY POINTED OUT THE BEST VALUE FOR THE DOLLAR AND WERE VERY HELPFUL WITH ACCESSORIES. FRIENDLY AND FAST SERVICE.

TO PICK UP OUR CAMCORDER AFTER THE WORK WAS SUPPOSED TO BE DONE, WE HAD TO MAKE NUMEROUS PHONE CALLS, THEN THEY ALMOST LOST IT. I HAD TO WAIT 15 MINUTES JUST TO TALK TO SOMEONE ABOUT IT.

EXCELLENT SELECTION. KNOWLEDGEABLE STAFF, VERY HELPFUL. EXPLAINED THE DIFFERENT COMPUTER SYSTEMS, AND WHICH WOULD BE THE BEST.

CAN'T BEAT THE PERSONABLE SERVICE AND PRICES. THEY GAVE ME FREE INSTALLATION, AS WELL AS AN EXTENDED WARRANTY, AT NO COST TO ME. THEY INCLUDE YEARLY CHECK UPS ON MY RECEIVER AND TV AT NO EXTRA COST. IT'S GREAT TO HAVE A GOOD COMPANY LIKE THIS IN THE AREA! PURCHASED SYSTEM ON A MONDAY, WERE ABLE TO SCHEDULE A TIME TO INSTALL AND DELIVER EVERYTHING FOR TUESDAY, THEY WERE AT MY HOME WITHIN AN HOUR OF SCHEDULED TIME. THEY HELPED ME SET UP MY RECEIVER AND GAVE ME TIPS ON ACOUSTICS, AS WELL AS SET UP MY TV. GREAT SERVICE!

THEY EVEN CAME TO OUR HOUSE TO INSTALL THE NEW MONITOR FREE OF CHARGE!

BEST BUY HAD THE COMPUTER PROGRAM MICROSOFT WORD FOR A VERY REASONABLE PRICE. THEY INSTALLED THE PROGRAM FOR ME WHILE I WAITED. THEY TOOK CARE OF EVERYTHING FOR ME SO I COULD USE THE PROGRAM RIGHT AWAY.