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Emergency Plumbing & Drains

Plumbing

About us

NO employees so you always get the owner doing the actual work (no subcontractors either).

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Full service plumbing for residential and commercial, including all repairs/replacement for water, sewer, and gas. Leak detection, and video inspection services also offered.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal

Reviews

4.15 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
3.9
value
3.6
professionalism
4.1
responsiveness
3.9
punctuality
4.8
Showing 1-5 of 5 reviews

Tom B.
06/2023
1.0
plumbing
  + -1 more
Jason is undependable, doesn't follow directions, and won't return calls or texts. Do yourself a favor and use another plumber. Just read all his poor reviews on Yelp. I don't know how he stays in business.
Description of Work: Emergency Gas leak repair needed ASAP. SDG&E locked the gas meter

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Joe B.
04/2019
2.0
plumbing
  + -1 more
THE EMERGENCY PLUMBING & DRAINS GUARANTEE: NO RESULTS. NO GUARANTEE! PREFACE: This Plumber's rating was pulled down in a few areas due to his non-responsiveness to our calls for follow-up service. His pricing for initial work performed was reasonable and competitive. His Professionalism took a hit because he didn't extend us the courtesy of informing us he would not be returning to complete Part 2 of the job—I left a voicemail courteously explaining why we could not wait for our follow-up appointment. (Hint: He doesn't promptly return calls.) On technical skills alone, he made a good impression and appeared to know what he was doing; however, communication was strained due to his communication style i.e., verbosity vs. encouraging customer interaction. What's worse, we subsequently discovered his diagnosis was way off mark (supposedly metal was in the main line—actually this was old toilet paper clinging to our cast iron piping. He broke his snake entering our system through a roof vent instead of the 3" main line cleanout easily accessible from our patio. Then he couldn't fully insert his camera into our system, again, due to entering through the roof vent vs. cleanout. In short, we paid for nothing! CHIEF COMPLAINT: Jason was non-responsive to follow-up calls and Anglieslist messaging to complete agreed upon work to our plumbing system. He performed an initial diagnosis with a camera inspection then attempted a drain cleaning. Blockage was located and a follow-up appointment was set for initially diagnosed work and further investigation of our Sewer Lateral. This additional work for more than $500 was to remove the non-existent metal in the main line. While awaiting Jason's return appointment, we experienced a full-house backup and due to our difficulty in reaching him, we were forced to hire another Plumber to clear our drains to regain temporary use of our plumbing system. I then tried in vain to contact Jason by telephone and via Angielist for several days yet never heard back. PRICING ANOMALY: Jason's initial fee seemed competitive ($220 to camera and snake part of our Main Line); however, his quote for the limited amount of time and work required to remove the misdiagnosed blockage he said he discovered seemed excessive. What’s more, his quote did not include new parts. He intended to reuse two inexpensive 7-year-old rubber couplings which are easy to slip on and ensure years of trouble-free service. Low-balling a service to gain customer confidence is a gambit often used by tradespersons to secure a hefty subsequent paycheck when homeowners appear vulnerable due to their situation. I find this to be most deceitful and unprofessional i.e., praying on a homeowner's malady to enrich one's self--assuming that was his ploy. Lastly, a professional with integrity will always respond even if to turn down a job or to make a referral. That's the mark of a true professional in my opinion. FAIR-WEATHER TRADESPERSON: Times are good today bringing Plumbers a steady stream of business; however, that will change with a slowing economy. Fortunately for consumers, there are a great many Plumbers in San Diego County to select from. PS: After the hassle of dealing with Jason, we located a supremely professional plumbing company which redesigned our waste plumbing system. We’ve had two months with zero plumbing problems. They even offer a very strong 2-year guarantee. Emergency Plumbing & Drains won’t offer such a guarantee—perhaps due to his inability to properly diagnose more complex plumbing issues. PSS: Members: See Angieslist article entitled, "Here are 7 key questions to ask when hiring a plumber to do work in your home."
Description of Work: Diagnose and Clear All House Drains

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$220

Response from Emergency Plumbing & Drains
This homeowner is lying. He watched the video while we performed the camera inspection of the sewer line. He saw the foreign object/debris inside the line and witnessed all of the diagnosis process. He knew that we could not come back for several days to correct the remaining issue. After we left he obviously didn't like that we couldn't respond fasterfor the follow up, so hired another company, who claims they found something else. But the live video inspection that we performed doesn't lie, and again the customer witnessed the video firsthand , so none of this review make sense. Additionally we cleared the line that night and got things draining again and perform the video inspection, then he tried to cancel his credit card payment for the work we did. But Square, and his card ompany,got copies of the signed invoice showing his acceptance and that we properly completed the work for the fees, and denied his claim. So then he decided to leave a negative review!!!

David O.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Remove existing cast iron drain pipes and fittings. Replace with ABS. Excellent overall quality. Job was done quickly with the correct tools and right strategy for cutting old pipes and installing ABS. Entranceway was covered in plastic to avoid dirt. Cleanup was completed with no residual damage or mess.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,012

Mark G.
06/2014
5.0
plumbing
  + -1 more
It went very well. They were very responsive.
Description of Work: They came out because I had a broken pipe.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

James A.
11/2011
5.0
plumbing
  + -1 more
The owner is Jason and he is very knowledgeable. We had some neighbours that had a big blunder going on and somebody else had recommended him. He took a completely different path on the repair that was needed and fixed not only their big old problem which the other plumber was making it worse but was able to get their company to realise that they had approached the problem wrong and convinced them to give these people refund which they did. He is absolutely excellent.
Description of Work: Two weeks ago we had a leak and we called Emergency Plumbing & Drains to fix that for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    2840 Fletcher Pkwy 131, El Cajon, CA 92020


    Service hours

    Sunday:
    10:00 AM - 8:00 PM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 8:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing

    FAQ

    Emergency Plumbing & Drains is currently rated 4.1 overall out of 5.

    Sunday: 10:00 AM - 8:00 PM

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 10:00 AM - 8:00 PM

    Emergency Plumbing & Drains accepts the following forms of payment: Check,PayPal
    No, Emergency Plumbing & Drains does not offer free project estimates.
    No, Emergency Plumbing & Drains does not offer eco-friendly accreditations.
    No, Emergency Plumbing & Drains does not offer a senior discount.
    Yes, Emergency Plumbing & Drains offers emergency services.
    Yes, Emergency Plumbing & Drains offers warranties.
    Emergency Plumbing & Drains offers the following services: Full service plumbing for residential and commercial, including all repairs/replacement for water, sewer, and gas. Leak detection, and video inspection services also offered.

    Contact information

    2840 Fletcher Pkwy 131, El Cajon, CA 92020


    Service hours

    Sunday:
    10:00 AM - 8:00 PM
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    10:00 AM - 8:00 PM