Anderson Plumbing Heating & Air

I thought they were very responsive and professional over the phone.

The guy that came out was very polite and thorough. They came out on short notice and did great work!

We wanted to get an estimate to replace our old water heater with a tankless water heater. They did not give us an appointment time, but scheduled us for a 4 hour window. When the rep came, he did not ask us how many bathrooms we had in the house or anything about water usage/needs. He said that we'd need to re-pipe the gas line through the entire house because the current gas line wasn't big enough. The cost for this was in the thousands. We questioned this greatly as we had already had another plumber come to quote for this job and he had no problem with the gas line. We think the problem is that Anderson only had large tankless water heaters for sale. We had no need for these larger units and thus no need to re-pipe our entire gas line. We "think" this was the problem because we never could get a really clear answer from the rep. The rep took a very long time to measure our house and still could not give us a direct quote for how much the entire job would cost. We went with the other plumber (and smaller unit) and have had no problems at all.

Good job overall, took 1 hour more than expected (4 hours total). Company was very easy to work with and they work with my schedule. Highly reccomended if you don't have time to take a couple of bids, but they are a little 'pricey', worth it though. They have a fixed price schedule.

This is a typical case of buyer beware. The toilet had stopped up on several occasions since we moved into our newly purchased house. Previously we had had the plumbing checked and the lines were clear. The technician declared that the problem was obviously the toilet design and we woud have to replace it. I inquired about the cost of upgrading to a duel flush and was quoted $725.00. I thought that was the cost of the toilet and the repair but the total cost turned out to be $1,589. When I check today at Lowe's--the cost of a duel flush is $248 and the installation is $149. I thought because I got this company from Angies List that I could trust their word without question, I was wrong. I should have done my homework before contracting to pay $1,100.00 extra for a toilet. Update: This is an addendum to my report of 5/22/09: On July 6, 2009, Anderson Plumbing contacted me regarding my report of 05/22/09 explaining their service policies and a probable reason for the cost of the toilet and its installation. On July 15, 2009, I replied giving my reasons for feeling I had been subjected to sharp business practices. On August 4, 2009, I received a refund check bringing my total cost for the toilet in line with what I thought I had been quoted. The moral of this story is that Anderson does stand behind their promise of 100% customer satisfaction and that Angie's List is an effective forum for resolving problems with service providers.

Very easy to do business with this company. They ae good about returning calls, good about scheduling work, good about arriving on time, doing the work and leaving the place clean. They even wore disposable red booties over their shoes so they would not track in dirt from outside.

Anderson provided estimates for repair ($1700) and replacement at various levels of heater efficiency ($2100 - $4600). Anderson pointed out that highest level qualified for federal tax credits of $1500 (if I had not already used that credit for new tankless water heater). Replacement was completed perfectly with close attention to keeping house clean by using booties and carpet runners. Heater now runs even quieter than ever before.

First let me say this is no ordinary renovation. The home has been vacant 15 yrs with major issues. We aquired the home 3 yrs ago and got bids for renovations. At the time we could not afford everything that entailed. Now we are tackling the renovation process and plan to move in this summer. We had a bid from another plumbing company 3 yrs ago. They came out, ran a camera down the main line and told us we had substancial damage, root inclusion, holes in the cast iron pipes, etc. The only fix was to tear out the foundation and replace them, bid price $25,000. Recently I called Anderson to get another bid and Sixto came out with the camera. Unfortunately and to no blame of Anderson, his camera was too large and he said he'd need to come out another day with the smaller camera. He made sure it was a time that was convenient to me (I have a 2 month old baby and live 60 miles away) and was very curtious. They came back, were EARLY for the appointment even, and attempted to camera the lines. Sixto said he couldn't really see the condition of the pipes because of debris in the pipes. He recommended having them "jetted" to clear the lines so they could be seen better and give us an accurate assessment of the damage. We agreed and again they made an appointment that was convenient to me. Sixto returned the third day ready to work, had an assistant as well. They worked on my pipes nearly all day. They were very curtious about entering my home and everything they did, even though it's a horendous "work in progress" right now. Not your typical home with nice carpet and furniture, they treated my home as if it were that way though. At the end of the day Sixto came out to show us the tape he had shot when he recameraed the lines. He said they were in pretty good shape, no roots, little damage for the age of the pipes and all we really needed to do was rooter the secondary lines and we'd be fine. My husband and I were shocked needless to say. To go from one company telling us they would charge us $25,000 and needed to rip out the foundation to Sixto saying they were fine. We could see from his tape he was telling us the truth, he explained everything on the tape too. We feel we got extremely lucky. We are pretty handy people but when you have problems with a system that is out of the rhelm of your experience you are at the mercy of whom ever you call. Anderson Plumbing and Sixto are awesome. I can't say enough about their professionalism, curtesy, experience and execution! They were prompt, on time and were on budget to what they estimated. Every time I called their office my call was handled promptly. As a side note, I was even impressed by their cleaniness and appearance of their uniforms. Sixto even smelled great! I would not hesitate to recommend Anderson Plumbing to anyone and will absolutely be calling them again as we get further in our renovation process. They are definitely a company that stands apart!

Service men were punctual and finished in the half-day originally estimated on the next day after I gave them the go-ahead. They had to work around some storage units I had installed in the garage but did so very well. The installation looks decent given that it is was done on existing construction. Price was exactly as quoted with a special $250 Anderson coupon (not sure whether because of Angie's List or because of purchasing tankless system). Unit has been in place for about a week and my family is very pleased. Tankless systems work well and cheaper but take a little mental adjustment. The hot water does not need to be set as high as we were accustomed; instead you simply mix in less cold water to get the temperature you want. I am looking forward to lower natural gas bills. I plan to use Anderson to replace the heating system in my house which also has just gone bad.

The 2 that arrived were personal and professional. They worked well as a team and completed the work in about 6 hours

Probably OK for average consumer, did not choose for quality system.

They are good, but they are expensive.

We have used this company in the past and were satisfied with their service, so when we had a systemic plumbing problem we called them. Unfortunately, our past experience was not a good indicator of current performance. Our old water softener spewed carbonated granules and gunk into our house plumbing before it died, fouling 3 toilets and the lines to our dishwasher and washing machine. We also suspected that our 12-year-old water heater may have been damaged, and was living on borrowed time. The company rep arrived on time to provide an estimate. For a new water heater, he quoted $1,300 to $1,700 for a basic or deluxe model, respectively.Installation and disposal of our old water heater and water softener was included. He quoted $190 to rebuild each toilet, plus labor to clean out the plumbing lines. The total job quote was $3,550 to clean the lines, rebuild the toilets, and install the deluxe water heater (10-year warranty). His estimate was based on a cursory examination and failed to consider damage to the washing machine or dishwasher, and when he left he failed to leave a copy of the estimate with my wife. So, we decided to do some comparison shopping. Based on a tip from a co-worker, I called Home Depot and arranged for the installation of a GE/Rheem brand water heater for under $1,000, which included a 12-year warranty and removal of the old unit. The Home Depot rep took pains to explain the features and benefits of the water heater, and installation was flawless. I then called Ideal Plumbing, who removed the dead water softener and cleaned out the plumbing lines for $650, and quoted the toilet repair at $170 each. Their plumber, Ron, was conscientious, detailed, thorough, and considerate of our time and money. For example, he suggested that we hold off on the toilet repair since we decided to replace the polybutelene plumbing with copper to avoid duplicate costs. All things considered, we saved over $1,400 by selecting Home Depot and Ideal Plumbing over Anderson.

After making a number of attempts to unblock the line, Anderson initially concluded that the blockage was in the line from my house and not in the street, and that the cause was a collapsed cast iron line [parts of my house and probably of this line are very old]. This would mean that the line would have to be excavated [one very large tree was probably in the way and would require some clever, deep, and difficult trenching]. But, to determine the route, Anderson sent an electric device down the line which it followed from the surface, marking the route to the street. However, after many, many attempts, Anderson was finally able to get the line opened up, and when a camera was put into the line, it was apparent that the problem was from roots and not any type of collapse of the line. The cost [over $1,100] in major part resulted from $350 or so for the camera video and $350 more for the device to locate the route of the line, and the rest for cutting through the roots. A lot of money to clear the drain. The Anderson people were very professional, responsive, punctual, and friendly, and, from the other reports, it obviously does very good work. However, it is really expensive, and for that reason alone, I won't use it again - at least until the latest Depression is over.

They recommended some things that would be very costly to look into, but nothing to correct the problem.

It went fine. I have no complaints.

It went well. There were no problems. They did a good job.

This work was done in the past. On the whole it went well. There were somethings that needed correcting and they were good about coming back and correcting them.

They were wonderful. They were very clean, polite, and professional. They work professionally. The work was performed well, they did a good job.

Matthew came out and did a complete evaluation, looked at our ducts, considered different options, and was very kind and responsive. Finally, we chose to go with a different company because it was, overall, more cost effective for us, but I wouldn't hesitate to call Anderson again for other heating or plumbing services.

Called them 9:00 Saturday morning. Told them I needed to replace poorly installed bathtub (not their work), that it was a big job, and that it couldn't wait cause tenants were very upset. Dispatcher said they could do it but would charge additional $99.00 for weekend work. Person went out and said he could do the job that day and gave estimate of $2108 plus the $99.00 "emergency" charge. He also told me I would have to buy parts and bring them to him. He then called me about 1/2 hour later and told me his manager would not let him do the job cause it would take too long, but he could do it Monday. I called someone else who did it first thing Sunday morning and charged me $1700.00. He also covered all parts. Anderson was going to charge me $2207, plus parts for work I got done faster by someone else for $400 less with all parts covered. All warranties and guarantees were identical. Needless to say, I called Anderson 1st thing Monday morning and told them their services were no longer needed.

From the start, they were very professional on the phone. After the plumber arrived, we felt he was trying to upsell us, which we felt obligated to accept due to time limitations and the needs to get plumbing completely functioning having just moved-in a couple of days before. The plumber obviously new basic plumbing, but spent more than two hours trying to figure-out the In-Sinkerator Cover Control we got. He stated that they usually can install "customer provided" products, but he was having a hard time with the sink cover magnetic mechanism and called the manufacturer. Then called a co-worker. He told me the his co-worker told him that he doesn't "mess with things like that." I felt that the plumber was not qualified to do the job and gave me the # to the manufacturer to try and see if they could help me the next day. They could not. I called Anderson on the following Monday and asked for them to get the garbage disposal to work because they guaranteed their work. I demanded not to have that same plumber come, but they sent him anyway because of some communication error. We decided to give him one last chance because he said he could probably fix it in less than 15 minutes. He called the manufacturer again and amazingly received new information from the manufacturer to install the garbage disposal and was able to fix it in less than ten minutes. He said that his boss told him to charge us the "visit fee" but he said he didn't want to do that. And it was a good idea for him not to do that!

I had a leak in a hot water line under the slab in my 35-year-old house. Anderson subbed out the leak detection to another company. Once the leak was located, the repair went very smoothly and quickly. Anderson's technician was polite and very professional, and thoroughly explained the problem to me. In the course of the repair, he discovered the pressure regulator (on the main water line into the house) was not working (it was original), and he recommended it be replaced to avert any future leaks, and I had that work done also. I also asked if he could replace my very old (1987) hot water heater, and he did that also.

I called Anderson, and spoke with a female. We scheduled for a technician to come out for a service call for plumbing. The technician came out the next day. Since we were an Angie's member the service call would be free. I also requested pricing for our heaters but we decided to go with another company due to a better price. I was impressed that they called to let us know that their technician was on their way. Although, he did not arrive for another hour. The technician originally stated that he could clean out our clogged drain for $182. He was not able to access our drain due to the age of it so he did not charge us for it. He gave us some alternatives to accessing the drain to fix the problem and left a written quote for future services when we are ready. He also recommended for us to update our gas valve. He installed our gas shutoff and flex line. He was knowledgeable and professional.

They are pricey, but they were efficient and fast. He was courteous. I have not had any problems. I get the feeling that I got good quality of work. I would probably use them again.