Anderson Plumbing Heating & Air

They do a great job. This is a good company. I've been satisfied with their service. I found them through strictly luck.

I've used their services in the past. They have a fancy pricing sheet that has categories with a low price-high price for each. I have NEVER had them provide the lower price for any category (interestingly, when a previous call required a minimal upgrade--the price went to the highest margin of the next category...). This time, needed a simple washer assembly repaired. Tech stated that I needed to completely upgrade not only the washer assembly but all the exterior hardware as well--this was "how it is done." Unless the other plumbers I had bid are all incompetent, this wasn't exactly a true statement. Nice answering service, fairly prompt, but ridiculous pricing. Likely won't be using them again.

We found them from a flyer they sent out for a discounted check up on AC/ heating unit. The gentleman who came out was very good and professional. He was quick to determine there was nothing wrong with the unit and didn?t charge any extra from the initial coupon.

Watch out! Price gougers, don't believe the "free" water heater call.

Personnel were great, just too high priced!

I'm more of a person who reads reviews than one who writes them, but because I wrote a review on my great experience the first time, I felt it was really important to do a follow up after this experience. I'm thrilled to know Anderson can take care of customers complete water treatment needs because after the research I've been doing online about water quality in San Diego (which is horrible by the way) I will be telling friends about the totally affordable option I found to solve the problem of crappy water.

Their price included everything which was helpful. Other companies were hard to compare - 4 companies gave me 4 different prices for the permit fee ($107, $175, about $100, and $100-$250). Some installers included this in estimate, others said it was separate and would add to final price. City of San Diego had a fee schedule that was hard to interpret. I called the listed # for more info and was given an estimated hold time of >99 minutes, so I gave up. Anderson's price seemed reasonable especially since it included a 5 yr labor warranty (instead of the standard 1 yr labor). Michael Rojas was the technician who gave me the estimate by phone and installed the new water heater (with help from another tech on the 2nd day). He gave me a 2 hour window and called me when he was on the way ~25-30 minutes in advance so I could stay at work until then. Michael seemed to be very knowledgeable and honest. He gave me advice on other plumbing issues also without trying to pressure me in to any additional work/expenses. On the first day when he came out to do the installation we discussed the water damage to the pedestal the heater sits on from the previous 2 leaks and I decided I needed to do something to prevent mold from moisture trapped under the drywall. Anderson plumbing works with JW Restoration & Cleaning to coordinate the water heater installation with repair/drying since this often a problem. Michael called the company while he was at my house so they could come out for an estimate. While waiting he drained the old leaking water heater so when he came back the next day it wouldn't take as long. JW Restoration came out and I decided to go forward with at least the old drywall removal and drying despite the very high price ($750 without any replacement) so it could be coordinated easily with the water heater installation. This was critical because the old water heater had to be removed by Anderson plumbing and before installing the new one the other company had to remove the water damaged surface it sits on and clean up, spray to prevent mold etc., all while the Anderson tech is still there before he puts the new one on the shelf. Then the water damage company had to wait for the new one to be installed before they put the dehumidifier in place. If I had to hire the company separately it would have been a nightmare missing a lot more work on multiple days, paying for more trips to the house, more days with no hot water, etc. The water heater installation went smoothly - Michael and the other tech did a great job and cleaned up well. The cost exactly matched the estimate - no surprises. I'm very pleased with the quality of the products Anderson Plumbing supplies and with the quality of their technicians. I also talked to Michael about the toilets they install and was happy to find out they install the top rated ones I'd already researched. I will be hiring them again in the near future for toilet installation.

Overall it went well. The technician came out and looked at my furnance. He troubleshot it great, replaced my thermostat, cleaned the furnance really well, installed a nice new filter, and even hooked the wire to run only the fan. What I didn't like was the fact that I could barely understand him. His english was not so great. I also felt like he was trying up sell me on everything we talked about. He was very pushy on selling me a annual maintenance plan which I eventually agreed to but relunctantly. Overall I think this company is a very high quality company but I feel they over charge. I would consider this company as a premium service company. Do they great work, but if you're on a budget like I am, you're better off going with someone else.

Water was leaking at our garage foundation. Called Anderson Plumbing they quoted a window of hours plumber would be available, receptionist called back within half hour and said plumber was available now. Plumber advised us of work and cost options when he arrived. He recommended a leak detector company to locate exactly where the leak was. When the leak source was determined; option was to dig up slab or re-plumb through open attic. My neighbor has slab dug up multiply time for leaks, we opted for rerouting copper pipe through attic. Plumber stayed and completed the job that same day. The completed job looked very good and required replacing the pressure regulator and shut off valves. Plumber had to determine best way to make copper junctions, and path to route pipe. Plumber was very proficient. Plumbing is not inexpensive but the work was much better than a previous expensive plumbing repair I had done. Ruben had all parts on his truck to complete the job.

It went great! They gave me a window of time he would arrive in and he came at the beginning of that time. He was thorough, professional, answered my questions, and replaced some couplings and pipes under the sink to bring it up to code at no charge. I've used Anderson Plumbing and Heating to repipe my house and I was sold as much on their customer service as the quality of work they performed.

Box valve supplying water to refrigerator/freezer leaked inside the wall one night. Came out that night and capped the line. Came out several days later (after the water inside the wall and under the floor was dried out) to replace the box valve. They were very responsive the night it happened. Very punctual. Main office called to check up on satisfaction with the work. I highly recommend this company.

Company offered special pricing for Heating unit Service. All went well until the last few minutes of the job. The service man suddenly found a gas leak and starter issue. In the minutes following he quoted one price to repair and then came back from his truck with another price. We decided to wait and contact our Home Warranty folks to see if coverage would apply. After the fact we realized the service man never cut off gas to the unit (one would expect that for a leak). We then called the gas company SDGE who promptly came that evening. He found nothing wrong with the unit. Did mention there was a very small leak which he easily repaired at N/C. SDGE stated the unit is safe and usable for probably several more years. We called Anderson the following work day and reiterated the scenario. There was no response - except something to the effect that it's nice to know the unit was okay. My decision not to use them again, had more to do with - if we didn't hesitate - the unnecessary repair would have cost us over $750.00+ and knowing the stated safety issue of leaking gas that he didn't shut it off.

I think the quote was high and the work for the project was itemized but all of the other bids were going to do the same thing, but their services were less and their pricing was higher.

Service tech was great when he arrived, professional, considerate of our home and friendly. Note, when you are given a service window here; it means they will call you within that 5 hour window to confirm the approx. time that the tech will arrive. I was not happy after waiting most of the day to receive a call 10 minutes before the 5 hour window expired to tell me the tech was on the way... However, I will mention that we did receive an update that we were next in line, 3 hours into the window. I scheduled the appointment 2 days in advance and asked that the scheduler would confirm the part needed to make the repair was with the driver (after reading other reviews). After the long wait, the driver did not have the part in the truck and had to go get one to finish the work.

They did a terrific job and lived upto their promises. They were great and we were very happy with them. They were a little expensive, but worth it. We are thinking of using them again in the future.

The technician climbed into the attic to look at the furnace, once he removed the cover he discovered the cover to the inducer motor was cracked. He explained that the cover for these models where know to have this type of defect. The technician explained how the motor functions and how the crack was affecting the furnace?s performance. A new motor was ordered and installed. The technician was very professional, always but shoe covers on when entering the house. When the replacement part arrived at Anderson, I was called to setup an appointment to have it installed by the original technician who found the problem.

Eddie came and repaired the toilet. He came out the same day I called and was very reasonable. He did a good job. He was very pleasant and very nice.

Long story short, after a week of someone in the house running out of hot water in the morning shower rotation we knew we had a problem that needed to be fixed. A neighbor recommended Anderson Plumbing so I gave them a call. They scheduled the appointment for the next morning after I got the kids to school. The tech was there on time - honestly that was a pleasant surprise since I generally block off an extra couple hours for service work because they're notoriously late. My first impression was that this was the cleanest, most professional looking plumber I'd ever seen. He was very thorough and was able to identify the problem immediately and provide me with options for repair or replacement. I was very appreciative of the information he was able to provide me about the tax rebate options and energy savings to help me make an informed decision. We called my husband together on speaker phone and were able to make a decision we were all pleased with. We scheduled the installation of our new tankless system for the next morning and once again he was on time, had what he needed to get the job done quickly, cleaned up after himself and left me feeling confident that the job was done right and we would be happy with our decision. In talking with some other folks, I may have paid a little more than I might have somewhere else, but no one else was given the info on the tax rebates to make that super easy like I was and I'm sure that if I have any problems at any point in the future I won't have to chase someone down to get it taken care of. Anderson Plumbing Heating and Air may not be the cheapest outfit in town, but I'm confident that it's a case of getting what you pay for.

The company was able to schedule me in quickly even though we were going through a heat wave during that period of time. The technician was professional and answered all my questions.

They did a good job. They came out when they said they would be here, the technician was very knowledgeable, and I have no complaints.

They were more informative than others. They came out right away the day I called because they had some time that day. They completed the job in about 3 hours. I would consider using them again if need be.

After I hooked up the the plumbing, I noticed water was leaking out from underneath a wall in the kitchen. Since I wasnt able to determine the source of the leak I was forced to cut a hole in the wall. That was when I found the cast iron drain line (that was cut by Anderson Plumbing during the remodel) was cracked all the way into the foundation. This crack was not there prior to the remodel as the drain pipe functioned perfectly before and never leaked. I immediately called Anderson Plumbing as I knew I had a warranty (one of the reasons I chose them). They sent out Fernando the next day. Fernando came out and immediately stated he did not cause the damage to the pipe. I explained to Fernando that the damage was not there prior to him performing the work and requested to speak with his manager. Sixto came out, took one brief look at the damage, and immediately stated the damage was not caused by Fernando and Anderson Plumbing was not responsible. Sixto blamed it on "old pipes." Sixto told me he would talk it over with his boss to see if there was anything he could do. What he did was offer to repair the damage at a cost of $2500 dollars!?! This repair involved jack hammering out the foundation in the kitchen to repair the pipe. Meanwhile Fernando suggested using a pipe re-lining company, instead of Anderson Plumbing, as the process was less obtrusive. Needless to say I wasn't going to use Anderson Plumbing again. I went with a pipe re-lining company (Nu-Flow) who repaired the pipe, and hydrojetted all my pipes for half the cost. Additionally, the plumbers at Nu-Flow pointed out that Anderson Plumbing made a huge mistake by cutting the cast-iron drain pipe with a reciprocating saw instead of a diamond tipped grinder. They suggested the vibration alone from the reciprocating saw is probably what caused the crack. They told me they (and most plumbers) don't cut cast iron pipes with reciprocating saws for that very reason. I have sent several e-mails to Julie McCallon at Anderson Plumbing to try to resolve this issue but they have never responded. Unfortunately I don't have the time or money to take them to small claims court or I would. Anderson Plumbing refused to correct a problem they created and did not stand by their guarantee. I would not suggest using them. I should have used the company that remodeled my bathrooms.

I was getting estimates for repairing mom's AC. I told them that her caregiver/friend and she were not authorized to start any work without my approval as I am in charge of my 85 year old mother's finances on large expenses. They came over, told her it was $1100 to fix which was $400 higher than our other estimate. They replaced the coolant, a few other parts and a new thermostat and took a check without contacting me. To their credit, the person I dealt with after this was very nice and responsive and we did get a refund because it was in the notes that they were not supposed to do any work without my okay. However, three weeks later it broke again and we had to get the entire unit replaced (by someone else of course) They also gave us a report and an estimate the same day to replace the Heater and AC. it was about $8500 and they never mentioned the possibility of putting in an energy saving unit which after rebate is only a little higher. He said the heater had cracks in it. SDGE and two other companies found NO cracks! We did have another company on Angie's List replace the Heater and AC with the energy saver and after the rebate, it was about $4500 for everything. That is $4000 less than Anderson's for a unit with the same warrantee and a little higher quality unit. The man that I dealt with about all of this was easy to reach and friendly but I would not recommend them, both because of the price and that they were mistaken about the crack.

They did get my A/C running again, but I thought the price was out of range for what was done. I also requested a quote on a new A/C and a fellow came out and never sent a quote. I'll look elsewhere next time.

They came out in a timely manner. They had a license for them to work. They are a little pricey, but they do quality work and they stand behind it. I have had them out before and they have always done a first rate job.