Anderson Plumbing Heating & Air

The service technician (o.k., Plumber) was right on time. I like the fact that the dispatcher calls you 30 minutes ahead of his arrival to let you know. My plumber, Ken, was very experienced and did the requested work with little problem. a few stubborn bolts to loosen, but the job was finished with no other problems. The estimates I had requested were given, and ken even had some alternate suggestions on future work. I very much appreciate alternative solutions to a project. besides coupons, if you schedule work to be done on a Friday, they will donate a portion to the Susan Koman foundation. I think that is a great idea. I will be using them again in the near future, as a house remodel slowly drains my wallet, perhaps they could fix THAT leak? I would not hesitate to call them again when I need plumbing service.

AC went out on my rental property on a very hot day. I called around and Anderson Plumbing was able to come out later that same day. Other companies had a 3-4 day wait. The technician did a good job but I felt that they were more interested in selling me additional items and services. I suspected that I was paying too much , but they kind of have you over a barrel since it's hot and you need your AC repaired. My unit had a cooling system R22 recharged, but they were trying to sell me some other items to a tune of almost $2,000. I did sign up for their VIP service which is their service to come out twice a year to check your unit. If I had to do it all over again, I would not have bought that service. A couple of days later when my primary residence AC went out and Anderson was not available, I hired someone else to come out. I asked that company what it cost to recharge the R-22. Turns out I paid 2.5 time too much for the R-22 through Anderson Plumbing compared to this other company

He was prompt, polite, and dressed professionally, (and clean). He quickly resolved the issue and thoroughly cleaned the toilet bowl before leaving. (Prior plumbers never left it clean.)

Very professional service. Everything went well, just as promised.

Went fine. Found nothing interesting, but I believe he checked everything there was to check. Writing this review primarily so Angieslist will stop bugging me about it. Anderson Plumbing is a good company with good service.

Amazingly well! The crew worked like surgeons, only opening small holes and very carefully replacing the entire water system. They also replaced the pressure regulator, hot water heater and 1 shower valve. The drywall and repair guy was careful and his work blended perfectly with the walls. The job was done on budget and in 1 day less than estimated. I have known since I bought the property that this was needed - I am really happy that I had Anderson do the project.

Easy to schedule. Technician was prompt and fixed the problem after my best efforts.

When I called the office, the lady who answered was cheerful and helpful. She assured me that the company does provide service in my rural town (not at all always the case!). She gave me a same-day time frame for the repair, and called me back during the latter part of that window to assure me that I was not forgotten, and that the next technician freed up would be sent to my house. The plumber arrived within the given time frame. He was polite and professional, and, as far as I can tell, did a very good job with the repair. He also provided me with the upfront cost of what would be done, and told me that, if certain things were wrong, the job would go to the next tier of their price schedule. As it turned out, when the P trap was removed, the other pipes to which it was attached came off with it as well . I was shown the pipes, and the damage on them, and told they needed to be replaced at the higher price. I agreed, since I needed the sink repaired, and since the work was already under way. The sink no longer leaks, so, in that respect, I am completely satisfied with the service. However. When I received a call back from the company that afternoon, and was asked, on a scale of 1 to 10, how likely I would be to recommend them to a friend, I said "6". The lady was still polite, but sounded distinctly unhappy, alas! I explained to her that I appreciated the professionalism, the quality of the work, and the fact that, thankfully, they had come out to my town and repaired the leak the same day. I said the "6" was because, quite frankly, the cost of the work was above what I had anticipated. (For better or worse, my mental budget for the repair topped out at $300. The actual cost was 50% above that.) Would I use them again? If I had an emergency repair that needed to be done the same day by someone whose work I could trust, and I could bite the bullet on the cost, yes, I would. If I had a more major, longterm, project, such as an upgrade, repiping the house, or the installation of new plumbing (such as an additional toilet, or a fully-plumbed sink in the detached laundry room), I would definitely shop around!

It went well. I've used them before. Three people came out and it took about two weeks. They left the area clean when they were done. They were professional and friendly, you get to know them as friends, and you can really trust them.

I was told that some CO was detected but it was not unusual; I felt that he was knowledgeable, honest and thoroughly professional.

A little pricey, but the technician (Jerry) took a look at the job, explained what should be done, got my okay and got right to work. Took about 45 minutes to complete the job. Would definitely use Anderson again. Note: The person who answered their phone pointed my to an Angie's List coupon that saved me $42. I appreciate this unexpected savings!

DO NOT BE FOOLED BY THE "A" RATINGS as I was, take time to read the reviews by the members. My tenant called to inform me that the water heater was leaking and of course it happened on a Sunday. So, off to Angie's List I went to find a reputable plumbing company that could go out and fix the problem. The first company I called was unable to send anyone out until Monday. No good for the tenants, they need hot water. The next company to call, going down the list of 'A' reviews, was Anderson Plumbing Heating and Air. They had 'A' ratings down the board; except for price, which is a 'B'. I thought "all A's and a "B" in pricing is fine, they might be a little high, but I need the work done for my tenants to have hot water. When the plumber (Alex) got there and assessed the problem, the water heater had failed, he called and gave me two quotes for the installation of a new water heater. He also provided a quote for the temporary water heater to provide hot water to the tenants . The first quote for a 40 gallon deluxe water heater (which I didn't choose) was quoted at $2232. The other one, a standard 40 gallon water heater (which I did choose) was quoted at $1757. The price included 5 years parts and labor, 9 year tank warranty, 1 annual tune up and city permit and inspection. The installation of the temporary water heater was quoted at $578. The quotes did seem high, but not knowing anything about water heaters or the cost of replacing them and the urgency of having hot water for the tenants, I decided to go with Anderson Plumbing Heating and Air. The next day after doing some research on the internet and calling several other "A" rated companies on Angie's list; it is overwhelmingly apparent that they do overcharge for the installation of water heaters. The range of removing, installing and getting the water heater permit from the city was from $945 to $1398. The only difference in the product was in the warranty, they provide a 9 year warranty and the other companies provide a 6 year warranty. The owner (Mary Jean Anderson) in her rebuttals about high prices tries to justify the high cost due to overhead, i.e., trucks fully equipped, 2 million in liability insurance, tracking their technicians, etc. Personally; as a customer - all I am concerned about is finding a company that provides a good product at a reasonable and competitive price. I did contact a manager (Devon) at Anderson Plumbing Heating & Air. Super nice guy, listened to my story and defended the pricing of replacing the water heater with the same material as the owner. He did graciously offered $200 off the price. At the end of our conversation he did state that he would like to receive a good review but that the company could absorb a bad review. Overall: C rating, the pricing drags down the rating while the responsiveness and Professionalism brings it back up. One final note: If someone asks me to recommend a plumber, the first words out of mouth will be "Don't Call Anderson Plumbing Heating & Air, they charge too much".

Ricardo worked very hard to get the shower drain open and finally had to cut out 2 sections of the wall in an adjoining bathroom to get to the pipe he needed. He fully explained each step, asking permission to continue each step. So, another Angie's List person has been contacted to be here to dry wall patch and paint.

I have used Anderson's Plumbing would several years. They repiped my previous house when the Quest plastic pipes went bad. They used copper and left no evidence that the walls and ceiling were cut into. The work that they have done in my current house has been very satisfactory. They are very professional.

They were here on time, charged me what they said would over the phone and everything worked out just fine. I would highly recommend them.

They did an excellent job. We felt it was a good job done for a good price.

I was not expecting to pay that much for such a minor repair. This was my fault (as my wife reminds me) because I did get a quote and thought it was too much but went with them anyway (they're already there). The "free service call" coupon doesn't mean a thing when they charge so much for a simple repair that only took 30 minutes. They did a good job, showed up on time, and was very professional, but the value is not there.

My experience with them was terrible. I had to call his manager while he was on site. I wouldn’t recommend them at all. He came and analyzed the job. He gave me a price initially but then all of a sudden it went to $500 then $750 and then it was $1000. After I spoke with the manager, they got the price down magically again. It was the weirdest situation I have really ever had. It was a really bad experience. He did do the job as he was already in the middle of the job. The manager tried to reconcile it.

The service turned out fine. The technician was prompt and professional. They did a great job and scheduling was not an issue.

Tech was on time, very professional & pleasant. He was on site for about an hour and 1/2. Gave me a review upon completion. Did not attempt to upsell or tell me what was wrong. He did give me a heads up that I will need to look at replacing the unit in 2-3 years.

He did a great job. Everything was done properly and is working fine now.

They did wonderful. The were on time and very professional . The did very good work. They took a little longer then I hoped, but it was done right, and that is all that matters. The price was too high I found out later . I payed about double what I should of. The only good thing is that the job was done right the first time with no problems.

We were in the middle of a bathroom remodel & unexpectedly discovered that we needed a plumber to replace the angle valves before the sinks could be removed (we were expecting to replace when installing the new). Our plumber was not available to come out that quickly so we called Anderson. Their service was noticeably exceptional. They are very professional, courteous, and attentive. They scheduled a plumber to come out the next day. The technician was on time and again service and professionalism was great until we got the $808 bill for installing $20 parts in all of 20 minutes. When we questioned this, he gave us a $40 discount as a "VIP member." (Normally you have to pay $100 to be a VIP member!) I understand paying more for better service, but this is ridiculous. I would only recommend Anderson to folks who can afford to throw away a few hundred dollars to ensure a nice plumbing experience.

After a terrible experience with Griffin, who sent a guy that looked like he was just released and who failed in an expensive job, we called Anderson. They sent a fine young man, a true pro, who repaired everything that had been done wrong. The cost seemed a bit pricey, but these days, what does not. The main thing is that everything now works fine and some bad memories were erased by excellent service. We know who we will do business with in the future, and who we will not.

They were pretty good. They were really knowledgeable about what they were doing.