Anderson Plumbing Heating & Air

Responsiveness: I called to make the apt. with an AL coupon for a free service call, which ends up is free to everyone every Weds. I asked about pricing and was told that it was determined by the job at the time of the visit so they could not quote it over the phone. This upset me, because when the tech showed up, he explained that it's fixed rate pricing and showed me that it is clearly displayed on their service contract. Punctuality: I was also told that my apt. was between noon and four and I would receive a call 30 minutes before my tech arrived. I was called at 3:00 and told the tech would arrive in 45 minutes and I commented that my time was 12-4, and was told then that it meant I would be called between 12-4 that was not my apt. time, however that is not what I understood when I made the apt. 3:05 I was called back and told my tech had a flat tire so I had to wait for another tech or until the tire was fixed and did I want to reschedule for tomorrow, I said no because I have already waited three hours. At 4:11 I was called and thanked for my patience and told my tech was on the way. The tech arrived at 4:39 and although all were polite, being late is unacceptable and thanking me for my patience does not make up for wasting my time. Professionalism: The tech arrived and introduced himself and began to put on his pink booties. I pointed across the street and said, is that your van blocking the fire hydrant? He said yes, and commented that he thought it was better than parking in handicapped, and was willing to take his chances in the fire lane. I said you are welcome to take your chances parking in the fire lane but please don't block the fire hydrant. There was ample parking, on both sides of the street, including right in front of my house, so why he chose to block the fire hydrant, is just beyond me. I also pointed out that he could park in any open spot, I will say that the spots are numbered, so often it is assumed they are restricted parking, although they are not and there is no signage indicating that parking is restricted. I thought I shared this information when I made the apt. but I'm not 100% that I did. He said he would be happy to move his van and he did then returned to the front door. Pricing: It was extremely high $551.00 to change out a faucet I supplied, at most for one hour worth of work. I declined the offer and told the tech the price was much too high, I could do it myself but was recovering from hip surgery, and frankly I would not have wasted his time or mine, if they had quoted a price on the phone. Then, AP&H, proceeded to waste more of my time as I listened to my tech Larry deliver his speech about how great they are and I had to sign and initial for services I was not receiving. I was also asked to complete a mail in and on-line survey, which could result in a $1,000 refund of the $0 amount I paid, and all of this was delivered to me in a pretty pink package. If Mary Jean Anderson concentrated her efforts on delivering a good value, rather than "fluff" and deforestation, perhaps she would have earned my business.

Although he did not completely resolve the problem in one visit, he definitely made out life better - we would have spent way more on a hotel if he hadn't cleared out what he did. He was professional and answered all of our questions. Very nice and pleasant man. Overall, I think he did the best job possible. Does a major plumbing issue ever happen on anything other than a Sunday? I actually asked our plumber this. He told me Thanksgiving and Christmas are big days too :)

It was fine. The tech was at my home for about an hour doing his job.

Very professional. Worked quickly and efficiently, and provided us with useful information on our water shut off valves and pressure regulator.

I had a really good experience with them. They were on time, they looked at everything, took care of it, and gave me a quote.

Bernard was the plumber on both occasions. He was very friendly, professional, and helpful! I have already recommended Anderson plumbing to several of my friends because of the service Bernard provided.

Scheduling was very easy - they gave me a four hour window, and called me within that time. I was unavailable, so we rescheduled. The guy was prompt. But their pricing was unacceptable. I needed 1 hour of work, re-soldering the connection on my water main as it enters the house, so I could change the pressure regulator to compensate for San Diego Water's high pressure. Anderson has a set price for this - $717. This was so far out of line I couldn't believe. The plumber was willing to negotiate down, but not to a point where it was reasonable. The only reason I didn't give them an F overall is that I used an Angie's list coupon to offset the service call charge.

The tech was very professional, prompt, and knowledgeable.

The company was very punctual and the technician was very knowledgeable and courteous. Clean and friendly work!

Terrible. First, without asking me, he took pictures of all my plumbing in the house. That was an invasion of my privacy and property. Second, he kept calling me trying to sell me services. This is the second time he has done this even though the first time I told him he had no permission to take pictures. This time he did it not telling me. I am not sure I am going to renew my service. They are very expensive and I am not sure the quality and the VIP status is worth the amount of money that Angie's List provides in their big bargains. Anderson's Plumbing has no business taking pictures of my plumbing without my permission. They keep it on record. They use a cell phone.

They responded with no extra charge on a Saturday when the furnace started making noise, met with us and gave options and prices on Monday, and the installation was completed on Friday. Great service. Professional quality.

I didn't see much point of calling back after I had already purchased units from a different company. I further discovered your messages had been left on my fax phone. I had made a point of which phone to call. The final quote I received from Anderson was still lacking. The company I went with, Action Air, gave me several quotes with different options and came to my house with brochures and a presentation so that I could make an informed decision. They also have me Costco pricing that gave me 10% back, Anderson never said anything about Costco pricing.

Very honest! Techs know what they are doing.

I was very pleased with Anderson Plumbing. The drain line for my central air conditioner was clogged and leaking all over my hallway. The 1st company I called couldn't send anyone out for over a week. Anderson Plumbing sent a tech the next day at a time I selected. The tech was very professional and did an excellent job clearing the line.

Chris B, my service specialist, not only removed my old earthquake valve and replaced it with a new one, but moved the arm on which it is located in, so that it would not poke out the way it used to, and be subject to bumping by the gardener. That bumping would shut the gas off in the entire house, no small issue, and Chris did this without me even knowing to ask for it. Nor did he charge me one penny more than the price I had already paid on special. I am very happy with the work. Chris is personable, has a "can-do spirit", and does an excellent as well as timely job.It has been six months since he installed the unit, and I have not had one problem with it! Thanks so much Andersons!

I placed a frantic call to Anderson's because SDG&E had red flagged our water heater as unsafe. There was a small amount of carbon being returned into the garage. Our home was to close escrow on Monday 12/1 and we needed this repaired ASAP. The biggest problem was we didn't find out until 11/25 and we had Thanksgiving coming up in two days. Anderson's did their best to get a service person out explaining they could send someone after hours and they would still honor the coupon. It turned out the service person arrived during working hours, explained what was needed and had it fixed within the hour. Anderson's you are a life saver!! (And it all started with the helpful receptionist, Julie - you're the best!)

Ken Slater did an excellent job in getting the old valve removed and replacing with a new one. Ken is a very hard worker, professional, knowledgeable and skillful plumber.

having problems with pump on my tankless water heater. Brook the service tech checked everything and said it was possibly a stuck valve. If problem persists might have to change pump. Brook is a very personable young man and is very easy to talk to. He explains everything in detail and so you can understand it Will use them again..

,First of all, there is a gas leak at the hot water heater, and the Anderson plumber did not carry a gas sensor with him. Green gel was all he had to test. My house inspector had a meter and it clearly made loud beeping "gas is present" noises. I do NOT have a leak at the main meter. There are lots of issues with the plumbing at this old house but the Anderson plumber didn't inspect the house plumbing. If he had looked at all of the systems, carried the appropriate tools and quoted a reasonable price, Anderson would have had a customer --- But he did not. Come on?no gas leak and wanted $200 to tighten the line which wasn't leaking anyway. And DID NOT find the actual gas leak ---- yikes!!! Definitely, NOT going to call this group again.

This was a tough circumstance as it involved more than just a water heater replacement, but coordination with and insurance adjuster, water damage containment contractor, and a contractor to rebuild the damaged foundation. I found Anderson Plumbing to be very expensive for the services they performed; but more so challenging was the fact that there was no single point of contact, but a separate vertical structure (within the company) for water heaters and HVAC, compounded by the fact that at each step, a different Anderson technician was sent out requiring an education of what had happened and what then needed to be done. So I give credit to Anderson for doing their best to resolve the situation. The one disturbing point the did not sit well with me and is cause for my doubts in using them again is when they sent a 2nd technician to look at the newly installed water heater as there was still water collecting in the area, and also to to a "temp set". Their 2nd technician wanted to know why the 1st technician installed a water heater on such an unstable, saturated foundation - I said I did not know. The 2nd technician then proceeded to tell me the pressure from my water in line to the water heater was too high and I needed a pressure regulator and that for another $+700 he could install one. Well, considering this was the 2nd technician they sent out, where the 1st technician saw the initial water damage first hand and leaking old water heater, why did he also check the pressure line BEFORE installing a new water heater? In all, there had to be close to 10 separate visits, and 4-5 different technicians and 2 different management streams involved in this within Anderson Plumbing - it just didn't work well. I may use them again, but if given more time, I would certainly shop around for more competitive pricing; and additionally, I would likely not use Anderson to troubleshoot a situation involving one our more areas of plumbing, heating and air, given their silo'd reporting & revenue structure.

Anderson's Energy Technician, CJ, did an awesome job & explained everything to my satisfaction. I love how Anderson's technicians respect my home & cover their boots/shoes before entering. Initially, there was a billing issue. When I scheduled the appointment I understood the Precision Tune Up was $89 for both the Furnace and A/C. However the day of I learned that the PTU for the Furnace was $89 & PTU for the A/C was $89 plus a charge for coming to the condo. I contacted Customer Service & they worked with me to clear up the misunderstanding. Once again, respecting me the customer. My Furnace and A/C are doing fine; however, they are old and inefficient. I plan to save money or get a Home Equity Line of Credit, and have the entire system replaced with a newer energy efficient system next year. I will definitely work with Anderson Plumbing on this, & will request CJ. He did such a good job & provided great customer service, my neighbors are planning on scheduling their PTU with him.

We felt that the people who came and worked for the few long days that did were honest, professional and really enjoyed their work.

They were prompt, courteous, friendly, efficient and thorough. Explained everything and followed through. It was a big investment but we are very happy we purchased from them/Costco.

The plumber was very professional and knew his business. although we stayed way past 5pm he was not in a rush and stayed until the job was done right.

Leo and Austin had to dig all day through major tree roots and rocks in 95 degree heat to get to the source of the leak. They were both pleasant and hard working. We had a minor glitch at the end, but it all worked out. We also joined Anderson's VIP membership. I would use them again.