ALWAYS ROOFING

It was a wonderful experience! The communication was excellent, always kept us informed about the timing. Was on time and cleaned up beautifully, we have dogs and you tend to worry about nails and other items they could step on. That was not the case with this company. The quote was very reasonable and the workers were hard working. Thank you Glen and crew.

We bought a house and hired Glen and Always Roofing for a roof inspection to see what we needed to do, whether that be a new roof or just maintenance. Glen's inspection told us that we only needed maintenance on our flat roof and that we could go another couple of years before we needed to replace our flat roof. We accepted Glen's proposal for getting our roof into watertight shape, as well as debris removal, and replacement of drain screens. A week or two later after his work was done we had our first rain and a huge leak in multiple areas of the house! We called Glen and he immediately tried to deflect responsibility and say that the old owners of the house must have not disclosed a problem with the roof. Follow up investigation showed that this was not the case at all and there was no hidden roof damage. Glen was out of town when we called and we had to call another roofer as an emergency because it was supposed to rain again soon. We got a second inspection report from a different reputable roofer and went up on our roof with him in person and he showed us all of the work that Glen said he did, was not actually done! Not only was there a GIANT hole in the flap of our roof, but our gutters were blocked with debris and the screens were just laying on the side and not actually installed! Glen's contract proposal said that he would use sealant on the roof with an embedded fiber glass jacket, which was not used at all. There were many places we were shown where everything was just bare and no sealant was used. When we contacted Glen again and asked him if his year warranty that he offered covered the damage not only to our roof, but to our house, he said he did not cover any water leak damage! It's hard to believe that a roofing company has insurance that does not cover water leak damage and he refused to pay out of pocket for our extensive damages. We told Glen we felt that he was liable for the water damage, as well as the damage to our roof because he was negligent and didn't do all the work he said he did in his contract, he denied it. We told him we had a second inspection done and he claimed that the second inspector was wrong and he did everything he was supposed to do. He offered to come out in person and talk with us about the situation and we took him up on that. Once Glen came out and we got on top of the roof with him (mind this is a very tall and flat roof that cannot be seen from the ground, which may be why he thought he could get away with not completing the job) he changed his tune completely. He saw that we had picture evidence as well as another inspection and was shown in person what was not done. Maybe he thought he could pull the wool over the eyes of uneducated home-buyers? He began to apologize profusely and said the work should have been done, but was not. He then offered a refund of $600 and a completion of the work if we signed a contract to agree not to take him to small claims court. Wanting to move on with the ordeal, we agreed. He took his sweet time coming out to fix the roof and it took multiple jobs in which he complained to us that the sealant was "expensive." His punctuality and responsiveness were extremely poor and we had to check the roof ourselves (by borrowing a 20+ ft ladder) and then follow up with him time after time to get him to come back out to complete the job. At some point he just gave up and told us that the rest of the roof didn't need to have work done, when he previously told us in our verbal agreement that he would fix the WHOLE roof. Not only that, but he went back on our verbal agreement a second time by telling us he did everything he was supposed to do and that he decided we did not deserve a refund of $600, but now he was only going to give us $200. This was after calling and e-mailing him multiple times for a response. Mind you, that the water damage to our house totaled to the thousands and we agreed when he offered us $600, FAR less than what the damage actually was to our house! Our real estate agent, who had recommended Glen, was extremely embarrassed by this situation and said he wishes he never recommended Glen and will never be using him again. He even offered to pay us out of pocket for recommending someone who did such a terrible job. Please stay far, far away from Glen Hopson and Always Roofing!

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Repair work was performed and made it through at least one rainy season. Glen took pictures, estimated the work and then performed the work. He was willing to repair where other companies wanted to reroof.Minor ding due to missing first appointment because his truck broke down and he didn't have my phone #. However, he discounted priced by $50 and was timely at the next appt.

Overall the project went very good.