CARTER'S CARPET RESTORATION

Jose did an excellent job of carpet and rug cleaning---and fixed a problem. Before starting, he put plastic protectors under the feet of furniture that couldn’t be moved. Instead of the usual spray + vacuum device, he used a rotary cleaner (similar to a commercial floor polisher). After cleaning an area he placed fans, then moved on to the next. By the time he left, the carpet was dry, soft and without cleaning solution residue. Before he started cleaning, Jose spotted a lump in the carpet and said, “I can fix that.” We’ve lived in the house for 16 years, and assumed it was a warped floor board. He explained that it was wrinkled carpet pad, and said he could cut the carpet, remove the excess pad, then repair the carpeting. After he finished the carpet was flat, and the carpet surgery was undetectable. I’m now a loyal customer and have referred Carter’s to two friends since.

I was not pleased with them. Their price was very high. I didn't feel the work was done according to the cost they charged. They cleaned the carpets, but some of the stains came back. I didn't think the price was worth it.

They arrived on time. They have impressive trucks with high powered equipment. The two young men that did the work were well groomed and in uniform. They quickly designed a quote, got our approval and started in. We were very happy with the result. One of the claims in their ad was that they had a superior water vacuum system that would allow the carpet to dry in a maximum of three hours. This turned out to be correct.