West Coast Water Filtration

Workers arrived early. Completed work in just over 2 hours. Installers were knowledgeable and very nice. Fully explained how the system works and what I needed to do the first day. It's so nice to have water that tastes good right from my tap! No more chloramine! And no more hard-water stains in my showers and toilets! They were able to install the system in my garage, whereas the other vendors I had received quotes from said it needed to go on the opposite side of the house behind the master bedroom with difficult access (meaning I would have to shlep the bags of salt all the way around the perimeter of the house into the backyard). They were also the best price of the five quotes I received.

Very well.?work was done professionally

Completed per expectations.

Fine job with replaceing water softener

I need a new equipment, per recommendation of technician.

My system was too old to repair. They gave me an estimate on a new one and gave me 2 bags of salt.

The person who came out was very helpful and performed the serve exactly as advertised.

went well. don't know if it's working per promise. tests, yet to be conducted

My garage got flooded because system was missing a pin that kept a hose in place. Ruined some things in my garage, but nothing valuable.

They are very nice and professional. It's just always more expensive then I planned.

Because we have a Culligan soft water system, there wasn't much he could do except do a few checks and give advice.

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Excellent My Parents are elderly and this Company took care of them with great courtesy

It went smoothly. No complaints. The installers were friendly.

Ok, but thought the work included cleaning...it didn't

After some dispute regarding appointment time, it was resolved the same day

Great, timely installation and support after the installation

Sales guy Chuck seemed knowledgeable, but when the installer came he spent over 2 hours trying unsuccessfully to install the unit, cursing in our office and clearly ****** off at what he had been given to work with. Eventually he gave up and left, saying the office would call us to re-schedule. Herein begins the journey. We received no such call from the office and so we called them ourselves to find out what was going on. We were told they needed to order "parts" and they would call to re-schedule. Again, nobody called so we reached out to get more info. After three attempts they are finally supposed to come back to try the install again tomorrow 4/11/17. Will update this review once installation is complete, but thus far on communication and quality of service this company is a C-minus and would not recommend.

When service is due, they are very tenacious to make sure the service is completed.

Excellent sales and installation experience. Very professional!

Alex was great and explained all the options to me thoroughly. We ended up getting a Puronics system with softener and filtration, small salt container. Price was fair, installation done in a couple of hours, easy maintenance of a filter change every 2 to 3 years and regular salt replenishing. Alex also told me about the option to use potassium instead of salt in case I can afford it and want to help out the environment.

Previous reviews are spot-on with outstanding service. Chuck evaluated our home situation and recommended the appropriate filtration/softener system. Important to stress that they do not oversell what the home needs. He came Sunday before Labor Day and installation was on Labor Day itself (the next day)! He has since returned to retest our system and water is now ideally soft and chlorine-free. ***Less than 1/2 the cost of Home Depot estimate.

He was very open in explaining why I should not replace my soft water treatment system with a non-salt whole-house water treatment system even though he could have kept his advice to himself and sold me the system I wanted at, I presume, a considerable profit. Now that's the kind of integrity I want in dealing with a supplier, and which is so lacking in today's home improvement and service industry.

The installers came punctually, installed all the necessary piping (copper where applicable) for the bypass (you don't want the filtered water to go in your yard...). They left the worksite clean and explained to me the maintenance of the system. All very well executed. Chuck Wohlberg came 4 weeks later for a follow up visit during which he took measurements again to verify that everything was working properly and indeed it was. (We of course could tell from the MUCH better water quality that the system was working well.) He showed me how to use the display on the unit to show some data (all easy stuff) and made sure I had all the materials, the warranties were filled out and I knew where to get salt and at what time. Just very thorough and pleasant. I really, really appreciate that level of service and care.

The technician showed up on time and went straight to work. He pulled out the filters and determined that there was enough evidence to suggest that the interior bladder of the old RO unit was in poor condition (after all, it was 18 years old, well past its prime and life expectancy). He gave us his opinion regarding the unit's condition and recommended that we replace it; however, he would also replace just the filters if that is what we chose. My husband and I decided to have the RO unit replaced. The technician (Oscar, by name) had the new unit installed including a new RO faucet and up and running in something like 90 minutes from the time he arrived to the time he left. We did have one small hitch which was that our water pressure measured well above the maximum recommendation of 80 psi. This problem had been brought to our attention earlier by a previous plumber when they had installed new bypass valves. The first day our water pressured measured within an acceptable range. But when they had to come back the next day to take care of clearing solder from the water lines from the previous day’s job, they re-took the water pressure and came back with a substantially higher reading. We had been waiting to hear back from the plumbing company to determine if the problem was the plumber's gauge, if the problem existed with how the measurement had been taken, or if, indeed, the pressure regulator was kaput. Without the new pressure regulator, we ran the risk of damaging our newly installed RO unit plus voiding the warranty to boot. Oscar took a look at our pressure regulator and determined that he did not have the correct one available. He then took the time to go over our options. He explained his company will only install a new regulator for the customer if it is clearly a simple job to exchange the regulators. Anything complicated, and West Coast will recommend that a professional plumber be contacted. Oscar felt it was well within our skill set to replace the regulator ourselves--we just needed the correct configuration and size. Consequently, Oscar saved us a little over $600 as the previously mentioned plumbing company had quoted us an estimate of $729 for the pressure regulator replacement plus replacing a working shutoff valve. What I really appreciated about West Coast Water Filtration (and Oscar) was that at no time did we feel that we were being up sold. We knew our unit was old and had hope it was going to be a case of having the RO unit professionally serviced, and we would be good to go. The RO unit's replacement had been discussed earlier with West Coast when the service call had first been placed. The service fee would have been waived at the outset if we had scheduled an RO replacement installation. When we determined that we would go ahead with the replacement of the unit, I requested and received the waiving of the service fee which was much appreciated. But the decisions were left up to us without any dire warnings of "you get what you pay for", etc., plus I felt that we were treated as if we were reasonably intelligent people (which I think we are). Thank you, West Coast Filtration. And a big thank you to Oscar.