Triangle calls my phone every single day of the week. They will not stop and they have insulted me when I refuse to take their pitch.
Description of Work: I needed to have peace in my own home. And need businesses to check the National do not call registry.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
George B.
10/2016
5.0
replacement windows
+ -1 more
We were very pleased when the sales representative showed up on time to meet us at our home. We wanted to replace all our windows and were given many options to work with. Our salesman was very knowledgeable about the product and had a sample ready to show us. The work was started the next day and was completed on time. We were very happy to see how clean everything was done. They had put plastic sheets in the areas they were working to make sure they wouldn't dirty up the area.
Description of Work: Installed 11 new windows throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,800
Vernice R.
10/2016
5.0
heating & air conditioning/hvac, remodeling, house painters, interior painters
+ 2 more
Our sales representative came in on time to our appointment and covered all the items we wanted to work on. She made us feel very comfortable and respected us and our home. The first item they completed was the interior and exterior paint. They were very clean when painting inside. They laid down a plastic sheet and covered all the furniture to make sure it would stay clean. The worker even offered to clean the pictures on the wall because they were dusty. There are over 50 pictures that he had helped clean! The air conditioning unit was installed promptly. The board that is covering the pipes slightly protrudes from the wall. I've been in contact with the company to come and fix the edges so no one will get hurt. The insulation was installed as well and was done very quickly. The ceiling was the last part of the job. There were no issues there and everything was done very cleanly. We are very happy with the work done and will be looking forward to working with them again.
Description of Work: Installed an Air conditioning unit Interior and Exterior paint New Ceiling in entire house Insulation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,500
Don B.
06/2013
5.0
home remodeling
+ -1 more
This is one of my best experience with construction company so far. Triangle provide us the best combination with price, top quality materials and professional workmanship. Everything runs nice and smooth from day one, the demolition, delivery of the materials and the installation, the workers showed up on time every day, keep my house so clean. The tile and the Granite guys are very professionals. We love the job Triangle construction did and we will recommended to everyone. Thank you Triangle.
Description of Work: New kitchen and 2 bath room remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64,000
Daniel G.
06/2013
5.0
home remodeling
+ -1 more
Workmen were courteous and did a very excellent job. The results are better than I had imagined. Also enjoyed working with the field representative/estimator. He gave me some ideas for the original project which made the outcome better than I had originally conceived. In the future I would like to call them back for further development of the back yard. They did terrific work.
Description of Work: Built a beautiful aluminum patio cover with stamped concrete floor with a relocated light and ceiling fan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,300
Linda S R.
06/2013
1.0
replacement windows
+ -1 more
I was told by the salesman Oren that they would send a "crew" to do the work and that "everyone spoke English". The crew turned out to be 2 men and neither of them spoke ANY English. When they had painted half of the windows shut and didn't even lift the windows to paint all of the sill, I complained to Oren. He said that it wasn't a problem. HE DID NOTHING ABOUT IT. These windows were not repaired and the REST OF THE WINDOWS were then painted shut without painting the entire sill again! The doors were painted without opening them, so when opened there was a rim of the old color paint around the edge.! This took over 2 weeks and none of the other work was even started. I contacted Mr. Ofir Chanael who said that he was an owner of Triangle Construction. I made him aware of my dissatisfaction and he told me that he had a report and that they just couldn't satisfy me! He told me that they had water blasted an area and I still wasn't happy. The area he was talking about is behind 8 ft locked gates. They didn't have access to this area. When I talked about the windows, he said that I had contracted to paint the OUTSIDE OF THE WINDOWS ONLY! I couldn't believe his attitude. I had lost all trust in Triangle's work and did not want them to continue. I disengaged from the contract after paying $6,500. I had to have other workmen correct their work and finish the repairs. BEWARE1
Description of Work: Provider was contracted to paint 38 wooden windows and 4 doors, repair & paint stucco on outside of house, repair & stucco a cinder block wall as well as a small retaining wall, a magnesite stairway was to be repaired and a new kitchen door hung. I was told that all the work would be finished in 2 weeks.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$21,060
Ann R.
10/2012
1.0
plumbing, home remodeling
+ 0 more
This job took 4 1/2 months to complete. The job manager solely proved a handwritten contract (poorly spelled). After they began we kept learning that something else was not included in the contract and we would have to pay more. Their modus operandi was to try to side track us with flattery and innuedos.
Description of Work: Re plumb with copper pipe, ceramic tile flooring in two bathrooms, replace tub in master bath with step in, hydrojet tub, replace vanity in master bath with custom vanity, remove old shower in 2nd bath and redo as wheelchair access showerwith hand rails.
I have enjoyed my experience with Triangle Construction. Kobi was my first introduction to the Triangle family. With his knowledge and professionalism, he helped me with the serious decisions on whether to start a project. He was always available to answer my questions or he would stop by often to check on the progress of a project. I have used this company for several successful projects from bathroom remodels to complete kitchen remodel. With each project, I met craftsmen with the knowledge to skillfully complete each project above expectations. Projects were completed on a timely basis. The job sites were left clean and tidy at the end of each work day and at project completion. My home is now a showcase that I had dreamed, For over two years, Triangle has been there to help me with all my remolding needs. If I have any future projects, my first call will be to Kobi and Triangle Construction. I have recommended Triangle to my friends that have had construction needs
Description of Work: I have used this company for several successful projects from bathroom remodels to complete kitchen remodel. Also, exterior and interior painting, driveway replacement, deck installation, hardwood flooring and interior design.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cynthia R.
08/2012
5.0
ceramic tile, countertops, drywall, electrician, pest control, flooring contractor, remodeling, replacement windows, home remodeling, interior painters
+ 8 more
I was very pleased with the salesman Oren from the beginning he was very professional assisting me in getting the best work done on my fixed income HE WAS ALWAYS THERE DURING THE REMODELING. Once the job was done and there was a problem the company responded immediately at no charge to me. I was also impressed with the way each day the cleaned up and removed debris created during the day. I highly recommend Triangle Construction. I have had work done by other companies which will remain nameless. Triangle construction is my company of choice.
Description of Work: Remodeled my kitchen,bathrooms and placed shutters on seven windows. They painted my house inside before the remodeling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,036
Adriana S.
07/2012
5.0
countertops, electrician, flooring contractor, replacement windows, home remodeling
+ 3 more
While we were hesitant to letting a stranger into our home after receiving a telemarketing call, the gentleman that was sent out immediately went to work to put our minds at ease. He was prompt, very knowledgeable and answered all of our questions. We were not ready to commit on the spot so we asked for some time to think about it and review the costs and he respected our decision and stopped trying to push us into something we were not ready for. A few days later, he gave us a follow up call and we went ahead and rescheduled a second meeting with him. He came out again, this time with more detailed plans based on a few things we mentioned at our first meeting and understood exactly what we wanted to do. We signed a contract and the very next day we received call from the project manager wanting to set up a time to have the workers come by and start on the demolition. From there, we noticed that the workers called ahead of time to let us know of any delays and we constantly reminded that the field supervisor would be stopping by to check on the progress. There was a delay in the work because of certain custom orders that we had picked out and took a little longer than expected, but as soon as that was resolved, the work progressed smoothly. This was our first time doing any kind of remodeling with a company and Triangle Construction was the best option when we weren't sure of what we were doing. It's a good thing we did not research the company beforehand because the negative reviews might have pushed us in another direction. In the end, we feel like we made the correct choice. The price may have seemed a bit high but once we saw the quality of the work and the efficiency, we are happy to say it was worth every cent.
Description of Work: Complete Kitchen Remodel - New custom cabinets, floors, sink, stove/oven, a window, sliding glass door, electric work, counter-tops, new appliances,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$67,000
Margaret P.
02/2012
5.0
drywall, handyman service, replacement windows
+ 1 more
The experience was great. Ben was personable and professional and his estimates were very reasonable. He was the one that suggested recessing the washer and dryer pipes and vent hose. Cheryl, the project manager, kept me informed and worked with my schedule. The installers for the windows were excellent - efficient, professional, and thorough. Theforeman checked every window. Clean-up was thorough. The workmen who did the other work were also very thorough and professional. They knew what they were doing. Everything was done to my satisfaction. Ben also checked everything out. This was a pleasant experience and I would recommend them.
Description of Work: Installed 15 windows and one door in house - double hung, 4 tempered glass, 2 bathroom Bolted the house to the foundation Installed an automatic shut-off valve on the gas input Moved and recessed the water pipes and drain pipe for the washer. Install vent hose under floor for the dryer. this allowed the dryer and washer to fit in the place without blocking other areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$28,000
Rob A.
02/2012
5.0
home remodeling
+ -1 more
They came when they said they would, they finished demolition in a day and a half, and would have been done completely in two weeks if I had been able to get my new stove and microwave delivered on time.
Description of Work: Remodeled the kitchen, including new cabinets, new floor, new sink, new countertop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Hilary C.
12/2011
1.0
home remodeling
+ -1 more
They were absolutely horrible and I can't say anything good about them. It went about a month later than they anticipated and since there is only one bathroom in the home we had to find housing outside which drastically increased our expenses. The work was shoddy and of very low quality. They brought in a tile guy who could not speak English and we suspect he was not a legal worker. We could not communicate with them when things went wrong and they kept coming back over and over to fix things that were not done right the first time. It was never finished to our satisfaction and finally we just gave up having them come back to fix things. After the fact we discovered that the job was highly overpriced so I will not recommend them to anyone.
Description of Work: I used Triangle Construction to redo my bathroom. They removed a bathtub and installed a walk in shower that was supposed to be handicap accessible. They also installed a new ceiling fan, new lighting and a new tile floor. This company also put in new cabinetry and a new bathroom sink.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0
$38,000
Ruth M.
11/2011
5.0
replacement windows, house painters, interior painters
+ 1 more
They came out the first time last year to install new windows for us.From the first phone call to the last bill everyone was so nice. We enjoyed our windows so much that we had them come out again to do our painting. When we called to make the appointment Barb had remembered me and we ended up talking like old friends. She really is a nice woman. Mike Maymon was our estimator and he was very, very nice. He was a really patient and friendly young man. He never pressured us or made us feel like we had to buy from him. We told him everything we wanted and then we talk about his children and ours. He brought us some paint samples because we didn't know the exact color we wanted. He said he would bring us back a write up showing the costs. We originally wanted to put stucco on the outside of the house but he suggested a texture coat which would last longer, look better and help with insulation. He brought us two write ups, one with regular paint outside and one with the texture coat outside. We ended up buying the texture coat and I am glad we did. It does look better and is really easy to clean. It is really dusty where we live and when it rains it leaves mud. All we have to do is spray it with water and if washes right off. There is even a tax rebate that he told us about. We did have a problem with the paint in the hallway fading or something causing one wall to be an entirely different color. I called Mike and he said Don't worry, I will take care of it. He called us later that day to schedule the painter to come out the next day. The painter came out and fixed the paint before my husband came home. It is now matching the rest of the hallway and you can't even tell there was a problem. We did not get other quotes because we don't have the time and the work they did for us before was outstanding. I am writing this because Mike asked us to review his work. He is a very nice young man and very professional. I will definitely call him again if we need work. I gave a B for the price because a few months later they had a promotion for 25% off. I asked if we could be credited for that promotion but they said it couldn't be done due to it being a closed file. Instead he offered me a $500 off card on my next project. I would rather have the credit now but I understand.
Description of Work: They painted three bedrooms, the hallway and the entryway, the living room and all the window trim inside and outside the house. They also put texture coat on the outside of the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Response from Triangle Construction
Thank you Member for your review. We are very glad that you are satisfied with the work we provided for you. We will pass on your gratitude to both Barbara and Mike. We apologize for being unable to apply the discount and appreciate your understanding. We do frequently run discounts and specials in order to avoid such situations. We will do our best to give you the best price and take into consideration any known future discounts for your next project.
Todd S.
08/2011
1.0
roofing
+ -1 more
This company was walking door-to-door in my neighborhood looking for work. He asked if I was considering a new roof since this one looked pretty worn. I said that I was considering if I needed a new roof before the rainy season. He set up an appointment for a roofing estimate next day. Brian B. and Danny showed up on time, made some inspections, measured, then invited me up on the roof to show me some problem areas he had discovered during his inspection. They were using higher end materials, in this case, what I believe is one of the better Owens Corning roof systems. They were also going to install a ridge-line vent. The quote consisted of a number written on a yellow pad, no supporting evidence, just him huddled over a calculator for about 3 minutes doing something. They then crossed that number out, reduced it by 25% and said that would be my 'today only' price since they were here. I said I was just getting started and would need to get other quotes for a basis of choosing a contractor. They pushed to just go with them as they would spare me some time by just finding that they are "midrange" offering a quality product while others may be in the same range, higher, or lower. I said "no thanks". A subsequent inspection by an Angie's List "A" rated company showed that I didn't need a roof at this time.
Description of Work: Re-roofing estimate.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
5.0
Response from Triangle Construction
We apologize to the member for his negative experience with our Canvassers. We thank him for his comments as he has identified several practices that are either a direct violation of policy, bad practices which we don’t condone or both. The practice of scribbling a number down on a pad of paper is unacceptable to us. Likewise it is a direct violation of our policies and a safety hazard for our Canvassers to go on a customer’s roof during the bid process. The changing of rates on the spot shows inexperience in quoting, disregard for our standard pricing system and bad sales pressure. All of which are unacceptable. The false identification of work needed shows both undue sales pressure and lack of product knowledge. We have discussed these issues with both Brian and Danny and penalized them accordingly. They have been put on an unpaid suspension and probation with the possibility of termination if they receive further complaints. We are also increasing training for our entire sales team, and holding meetings to specifically address proper field procedures and proper customer service practices. While we cannot undue the bad experience the member experienced we hope to avoid similar complaints by other customers.
Sheryl S.
04/2011
2.0
decks, remodeling
+ 0 more
Against my better judgement, I talked to a polite but slightly sketchy guy who knocked on my front door. He was actually fine, just had a nervous vibe which could have been from being new to the job. What followed was a series of annoying confirmations and solicitations far beyond normal contractor scheduling. They also waited till the day before the estimate was scheduled to insist that my spouse be present for the estimate. My spouse works days, so it was not possible. They attempted to reschedule several times and at this point their sales demeanor was becoming pushy enough that I said that I was not interested in an estimate. Since that time I've received about a dozen calls from Triangle and other "local" contractors who were not actually local, attempting to sell services and schedule estimates. Apparently I am now on a calling list for annoying corporate building contractors. On top of everything, during one of the many calls, I got someone who spoke clearly and admitted that Triangle actually doesn't do jobs under a certain amount, so regardless of how much work I actually needed done, the minimum estimate would be around $2000. This contradicted the information that the first guy gave me which was that the porch resurfacing might run as low as a few hundred dollars. I never got the work done because they were 1. annoying, 2. expensive and 3. NOT local as they said they were. They were never unprofessional, but if you don't want to be regularly bugged by sales people, maybe think twice before giving them your number and requesting a free estimate.
Description of Work: Estimate scheduled for porch remodeling.
Rating Category
Rating out of 5
value
2.0
Response from Triangle Construction
We appreciate the customer’s critique and apologize for the inconvenience and annoyance we caused. While it is policy to have any and all homeowners available for the quote we usually disclose this up front. Not informing her of this until the last minute was a mistake that we will correct for future customers. We do not deliberately withhold this information as it only upsets customers and prevents us from meeting with the homeowners. We do have a minimum contract amount, only to offset the costs associated with material purchase requirements of our vendors. We disclose this information upfront as well to avoid such situations. The lack of upfront disclosure hints at the Canvasser’s lack of knowledge. We will take steps to retrain and reiterate to our Sales team the company policies and proper field practices. We have reviewed our confirmation practices and have made changes in order to prevent unnecessary repetitive calls. We do not sell, release or share our customer lists. This is a practice we vehemently avoid. This violates the trust we are trying to establish with customers and creates competition for us. The customer’s information of additional calls from other companies will be added to a current investigation of backdoor selling of our customer lists by certain individuals. Some of which have already been terminated. We are a local Los Angeles company with headquarters in Culver City. We have no affiliations with the other “local” companies or corporate building contractors she mentioned. We have increased our security measures to ensure our customer lists stay confidential and undisclosed to any third parties.
Mary T.
03/2011
1.0
electrician, flooring contractor, heating & air conditioning/hvac, roofing
+ 2 more
I had a stroke about 3 months ago. They just called and came to give an estimate for a new roof. They did the new roof, some wiring, and flooring, for which I ended up paying $42,000. I then, looked at them online and found them in the F column, which was very bad. It was a nightmare, because if I was well, I wouldn?t have chosen them. The person bought me roses and said he wanted to be my best friend, when he was just 30 years and I am 72 already. I never had anyone to check if the work was done well. I also needed to have my air conditioner fixed and since they couldn?t do it, he sent someone else, who was expensive again. They charged me $16300 for the roof, $12800 for wiring, flooring was $5500 and $8800 to vacuum the attic and insulate the same. I am unaware about the quality and have no idea, what they have done. The flooring was bad, it probably needed another layer. They were very rude, except the people who did the wiring. They also, wanted me to support them, as they wanted to start a band, which was ridiculous. I will never use their services in future.
Description of Work: I used the services of Triangle Construction, during April, 2009.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$42,000
Response from Triangle Construction
We did perform work for the member in April of 2009. We wish that the member had contacted us directly and sooner to address any dissatisfaction with the experience and our work. We strive to resolve customer complaints and issues immediately and will fix or adjust anything that the homeowner does not like about our work. In the member's case we did give her our standard roof warranty which covers repairs at no additional cost. We are sorry that she was dissatisfied with the work. Had she informed us of any dissatisfaction we would have immediately corrected the issues for the entire coverage period of the warranty. We appreciate the critique of our work but there are a few errors with the member's assertions. Firstly, we did not charge the member $42,000. The contract we had with the member and the amount we received was half of what she claims it is. The amounts she quoted for wiring, flooring and vacuuming the attic were never assessed by us nor did she pay these amounts to us. Secondly the only work we performed for the member was a new roof and insulation. We had originally signed a contract to do electrical work but she cancelled this. Any flooring work, electrical work or AC repairs that she had done was not performed by Triangle Construction but rather by another company. We did not further discuss electrical work after she cancelled that portion of the contract, therefore did not inspect any AC, or the electrical panel nor did we refer an HVAC professional or electrician. Thirdly, all work was inspected and approved by city officials. All permits were properly pulled and recorded. The final inspection is on file with the city. We strongly believe that the member is confusing this experience and our work with a different company. We are happy to discuss the numbers directly with the member and to issue receipts and copies of the contract to clear up any confusion.
HELEN C.
02/2011
1.0
drywall, electrician, plastering, remodeling, stucco, home remodeling, house painters, interior painters
+ 6 more
They quoted me one price and as the job progressed, the price kept going up and up. They did not support the granite they installed on the kitchen counter in my rental property properly. Slowly the granite is putting pressure on the cabinets underneath and causing a gap between the wall and sink. Water is now making it's way in between the gap due to a leaky faucet he installed. They keep telling me they are coming to check on it, but I have not seen them again. All the frames for the doors they replaced are starting to fall apart. I asked them to change the door and they didn't. I cannot trust him to complete the job he started. The workmanship they provided is very poor. I have had to have other companies come in to fix the items he installed. He also painted the house inside and out. He painted the rooms, but not the closets. I asked him to paint all cabinets, but he did not do that either.
Description of Work: They completely remodeled my rental property.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$84,000
Margaret T.
06/2010
2.0
fencing, house painters, doors
+ 1 more
The exterior of the house had been neglected, and required scraping. However, the first coat of primer was applied when the weather was damp (not their fault), but when it warmed up the primer began to bubble and separate from the wood. I needed to ask them to rescrape and re-prime the affected areas or they would have painted over it. On one side of the house they neglected to remove some of the soil to paint down to cover the footing. One of the exterior doors they installed was not hung correctly and I had to have someone else rehang the door so it will close properly. As they neared the end of the job some of the small work became somewhat sloppy. (ie: The mail box has two large paint globs on the lid.) The salesman was very good at his job and I agreed to a price that I believe, in retrospect, was too high (my own fault). However, the work men were clean, on time, worked long hours and made good effort to not damage anything while they worked.
Description of Work: Painted exterior of house. Replaced two exterior doors and a sliding glass door. Constructed a wooden gate.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$14,600
LYNDA W.
05/2010
1.0
deck cleaning
+ -1 more
I then got a call on my cell phone from another company (which turned out to be their affiliated company). When I asked him how he got my cell phone number - all he said was he knew that I was looking to have my deck re-done and wanted to bid on it. I was immediately suspicious that he was somehow related to Triangle. I called Eric at Triangle and asked him if he had given my cell phone number out to another company. He denied he had, but I knew he was lying. I told Eric that his little ploy just cost his company the job.
Description of Work: Gave an estimate to have a new deck installed in the backyard. First estimate from Eric was $16,000. After I said "thanks for the estimate, but I'm also checking with other companies." He immediately dropped the price to approximately $12,000. I asked him how could he knock $4,000 off the price just like that. His response was very vague. I told him I will keep him in mind, but will continue to get other bids.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
Kenneth S.
11/2009
4.0
home remodeling
+ -1 more
They came out when we planned and did what they were suppose to do, but their prices seem very high. There seems to be some problems with their records, because they called me to set up an appointment as if I had never contacted them, but I had already had an appointment and gotten an estimate! It seemed like an assembly line service the way we were contacted again. We are still looking into companies and have not chosen anyone yet.
Description of Work: They gave me an estimate to remodel the master bedroom and bathroom. We were told an estimate would tkae 20 minutes, but they took 2 hours. we were fine with that, because they were being very detailed.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
angela A.
08/2009
5.0
pest control
+ -1 more
The process went very well and we would hire this company again for our future projects.
Description of Work: We hired this company about a month ago to paint our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WILLIAM Z.
07/2009
1.0
plumbing
+ -1 more
They scheduled, and no-showed, on two appointments to give an estimate. Almost impossible to reach by phone. This does not give me much confidence that they would be responsive in an actual job.
Description of Work: They scheduled, and no-showed, on two appointments to give an estimate. Almost impossible to reach by phone. This does not give me much confidence that they would be responsive in an actual job.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Triangle Construction
We are sorry that Member feels we neglected his appointments and we regret that he lost faith in our company. The initial appointment made for 1/22/09 was cancelled in the morning by Member. We called him back on 1/26/09 and rescheduled for 1/27/09. Our policy at the time was to contact the homeowner the morning of the appointment to confirm that they would be available. If we are unable to get in contact with the homeowner we will cancel appointment. We apologize to Member for the trouble this caused and we have changed this policy to avoid further unwarranted cancellations.
Ellen C.
09/2008
1.0
remodeling
+ -1 more
The evaluator did not show up as scheduled. I received a message from their scheduling department on my cell phone sometime in the afternoon indicating that I needed to call and confirm the appointment for that evening. Unfortunately, I often do not have telephone access during my workday so when I returned that call at 6:30 PM, I was routed to a voice message system. I left a message indicating that I would be home waiting for the evaluator, but no one ever showed up, or called to apologize or reschedule. My impression is that this company is heavy on the sales staff and light on anyone who might actually do something.
Description of Work: I received a cold call from a Triangle representative as I was hosting another contractor to look a remodeling job in my house. The representative convinced me to let Triangle take a look at the job and scheduled an appointment for 7:00 pm that evening to evaluate the job.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Triangle Construction
We apologize to the member for our practices, which at the time were negligent and impractical. We have since changed our policies to avoid wasting customer's time and to make a more satisfactory experience for our customers. Our old policy of numerous confirmations was both ineffective and a waste of time for both the homeowner and company. We have changed the number of required confirmations so that the customer is not inundated with the same message. Along with the numerous confirmations, we also required confirmation prior to the appointment which would result in cancellation of the appointment if a homeowner was unreachable. This too has been changed so that unwarranted cancellations are not occurring. We found that the underlying issue was poor communication on our part. We are now striving to keep the unnecessary calls to a minimum, updating the customer immediately if there are any changes to the appointment and having a live person in the office available for the appointments in the evening. We know this cannot correct the trouble the member experienced but we hope that it will prevent further instances.
Jan C.
07/2008
5.0
fencing, roofing, garage builders, house painters
+ 2 more
They were great. I was very pleased with them. They were on time for the job. They acted professional toward us. They cleaned up very well after themselves. They always let us know what was going on and who we should expect to be coming. Everything went perfectly. They were easy-going and friendly. There was lots of communication.
Description of Work: They built a garage. They put on a new roof. They painted. They put in a new gate. They also fixed a fence.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Electrical,
Interior Painting,
Exterior Painting,
Windows,
Countertops and Backsplashes,
Roofing,
Plumbing,
Flooring Sales and Installation,
Drywall,
Lighting
FAQ
Triangle Construction is currently rated 3.4 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Triangle Construction accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Triangle Construction offers free project estimates.
No, Triangle Construction does not offer eco-friendly accreditations.
No, Triangle Construction does not offer a senior discount.
No, Triangle Construction does not offer emergency services.
Yes, Triangle Construction offers warranties.
Triangle Construction offers the following services: Kitchen & bathrooms, painting, general repairs, acoustic ceilings, electrical, security bars, stucco, garage doors, cement work, heating, plastering, plumbing, tile work, carports, roofing & gutters, windows, air conditioning, hardwood flooring & patio enclosures.