PACIFIC ALARM SYSTEMS INC.

Not so good. I entered into a lease/purchase agreement along with a monthly monitoring agreement several years ago - the total contractual obligation is over $7,000. They have one tech guy that really knows about the system so it is difficult to get technical support. The billing system is a nightmare and the office staff are completely incompetent. They repeatedly try to bill old credit cards that have expired and then call to complain that charges have been denied. I decided to payout the lease agreement early - what a mistake! They charged the full amount for the early buyout and then allocated the buyout amount against the monthly $125 charge. When the buyout amount was depleted, they resumed billing the $125 monthly charge and cannot seem to understand that they are illegally charging my credit card and have refused to acknowledge the buyout of the lease and reimburse the illegal charges. I have asked to speak to the owners to try to resolve the issue and have been told repeatedly that the owner is out of the office, on vacation or not available by telephone. As the owner of a business, I know that responsible owners are available by telephone at all times, so what BS! I would choose another provider unless you enjoy dealing with incompetent office staff.

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Let me preface my narrative by saying that I have NEVER given a bad review to anyone, anywhere before this. Pacific Alarm installed an alarm system in my home when I was building it almost 20 years ago. In November of 2012 I decided to update the system (which was paid for in full). In the course of installing the additions to my system, it was discovered that the system had not been communicating with the call center for several years (I have some responsibility for this as I had not performed the check that would have exposed this problem earlier on). It took many months and many service calls until my system was finally connected to the call center (it was eventually discovered that it was a programing problem). After that problem was resolved, the system began shutting itself off after being set. More time and service calls and that problem was solved (it just needed a new battery). For the last two months I have been waiting to have someone repair or replace my "panic button". The "panic button" is part of the additions to my system that I initiated in November. Apparently it has never worked. No one returns my calls. Additionally, I requested some "goodwill" adjustment to my bill. This request was rejected out- of- hand.

This company Pacific Alarms is downright unethical. I am a successful entrepreneur having employed hundreds of people over the years. I utilized the services of this company from February of 2011 until early 2013 at which point I made a decision to go with an ADT PULSE system which allows me to ARM/DISARM my home from my iPhone. I did receive a call back in March from them after I cancelled my service where they tried unsuccessfully to keep me as a client. I thanked them for their service for the previous two years, put down the phone and thought nothing further about it. I received no further written communication from Pacific Alarms until I opened my mail in early May only to discover a collection letter for over $300! They claimed that the contract was automatically renewable on Feb 1 and I owed them for the period until February of 2014. When I phoned they were arrogant and refused to do anything. When I asked to speak to the Branch Manger they refused simply handing back to an accounts receivable clerk. This is one bad company without regard to ethics or the well being of their customers. I was a client of theirs for two years , paid all invoices on time over the period of the relationship. the result - they send my file to collection thus messing up my credit scores all without ever sending a single communication to me in the mail. Bottom line - stay away from Pacific Alarms !!!

They are very quick to respond. They are very professional and kind. I have had no issues with them at all. The system is very high-tech. The system makes me aware when a door or window is opened even when it's disarmed. They call and let me know there are any power outages. They are very prompt and punctual. They make me feel very cared for. They are very compassionate and understanding people.

I have severed my relationship with Pacific Alarm.

company has very poor interoffice (service, central station, custiomer service, product info) communication skills as well as customer communication skills. Although thier price was competitive, they have zero follow through and are very weak at delivery of on site or remote service. Before sale promised next day service , after the sale... reality is 10 to 14 days...... not acceptable for a security company... they are still not sure if my system is being monitored efficiently.....in additon, a one hour initial pre existing alarm hookup ended up taking 4 hours due to lack of proper tools and inadiquite personel training....

Overall, I feel like I paid a bit more than one of the big companies, but it was well worth it and the level of service.

They made a very stupid mistake that made it so no could call my phone line and didn't return my calls so I ended up disconnecting the alarm myself . It took 3 calls and 3 days to get someone to return my call and then they did send a guy out right away to do a fix that took a total of 10 minutes! I have only had the alarm a few days and there have been some bugs and I am afraid to call them.

They responded within a couple of hours. The man was very helpful and took the time to listen to me and my particular problem and then offered some suggestions which probably saved me from having to have them come out and made comments, which I really appreciated.

I first heard of them at a neighborhood watch meeting. I have had them for the last three years now when I changed from the previous system. I had which I didn't like that much. Among other things I liked the fact that they allowed me to keep the equipment I already had and hire them just for the service. The only thing I don't like is that if something goes wrong with the equipment, like if you have a problem with a sensor, the service is very expensive. It cost like $100 an hour. They charge quarterly for alarm monitoring.

Very good customer service all the way around.

We like the fact that they are a local company and not a huge national chain. The system itself involves entry sensors, glass break sensors, motion sensors and smoke alarms. We had a problem once, but they came out to fix it without much hassle. Whenever we have accidentally set off the alarm, they always have responded within a minute so it appears that the system works, from both a physical and people standpoint.

I HAVE HAD THESE SERVICES FOR A LENGTH OF TIME. THEY ARE VERY TRUSTWORTHY. I DEPEND ON THE SYSTEM WORKING. WHEN ALARMS HAVE WENT OFF IN THE PAST, THEY RESPONDED VERY QUICKLY.

MONTHLY SERVICE AGREEMENT OF $25 BEAT THE COMPETITION FOR COMPARABLE SERVICES. TECHNICIANS ALWAYS AVAILABLE BY PHONE. PROMPT IN HOME SERVICE CALLS.