CHIMNEY KRAFT

You've got to set your appointment up way ahead of time because they get booked up really quick. They did a good job. When I set my appointment, we had to set it way out because they were all booked. So, it just took a while to have them actually come out and do it. Other than that everything was good. They answered the phone and they called me up before they came out. They were there when they said they would be there. Everyone was very professional.

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On the day we scheduled the installation, they were on time, something that rarely happens in Del Norte Co, but you can count on with Chimney Kraft! After they arrived and we began talking about the day's work, it became obvious that there was some confusion about some aspects of the installation. They were very professional and respectful during the discussion and were very willing to work with me to accommodate what I thought I had communicated. They did as much of the installation as they could at that time and scheduled another day and time to come back and finish as they need to order additional parts to do what I wanted done. When they returned, I was not charged an addition fee for the extended installation and I was only charged cost for the additional parts. Everything was done well and explained in detail. Since we had to do this in two sessions, I was not able to be home for the second installation date, and I was not there to have the operation of the new system explained to me, but one of the technicians left a message for me to call and he would stop by and teach me how to use the system on his way home from work one evening. It wasn't necessary for him to do that, as it was explained well enough to my son and daughter-in-law that they were able to teach me. Over all this was the most painless major improvements I have ever had done. I would highly recommend Chimney Kraft to anyone considering a new or updated heating system or any other work on their chimney or fireplace.

They were very focused on the work. They told me it would take two days and it took two days. They did not play around and did the work. I would definitely recommend them to anyone. They were less expensive than the other place where I got the estimate. I was satisfied with the quality. They were pretty popular, as it took one month for them to come out to me to do work.

Overall the service was excellent, the personel was great and the cost of everything was very reasonable. I would highly recommend them to anyone. Triple A in my book; very hard to find such a wonderful, competent, trustworthy group of individuals and as a whole company

The receptionist new what I needed. Tom came out that same day and looked at what was wrong. He was quick and explained everything very thoroughly. He wrote everything down for me and went over the estimate. He had time the same day to come back out and fix my heat. All I had was my Visa card so I had to go into his store to pay my bill, which was because I know where they are located. Very nice, cheerful store.