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SUTTON PLUMBING SERVICE

Plumbing, Drain Cleaning, Heating and Air Conditioning

About us

We offer 90 day warranty on all work performed. Knowledgeable experienced plumbers. We keep our service area local by consistent repeat business by our loyal customers.

Business highlights

68 years of trusted experience
Emergency Services Offered

Services we offer

PLUMBING SERVICE AND REPAIR, ALL PLUMBING NEEDS FROM A LEAKY FAUCET TO A COMPLETE REPIPE, WATER HEATER REPAIR AND REPLACEMENT, TANKLESS WATER HEATER INSTALLATION, REPAIR AND REBUILD WALL AND FLOOR FURNACES, RETAIL SHOP WITH ITEMS FOR DO-IT-YOURSELFERS FOR HARD TO FIND PLUMBING REPAIR PARTS AND FULL LINE MERCHANDISE FROM ALL MAJOR BRANDS.

Services we don't offer

AIR CONDITIONING.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.312 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
8%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.5
responsiveness
4.7
punctuality
4.7
Showing 1-12 of 12 reviews

joanne A.
10/2017
4.0
plumbing
  + -1 more
I don't remember details since repairs were from close to 20 years ago.
Description of Work: Outdoor broken water pipe

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Val K.
08/2017
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very well like usual. I have used them for years.
Description of Work: Furnace checkup and replacing kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Val K.
08/2017
5.0
plumbing, drain cleaning
  + 0 more
All is working well again. I would hire Sutton Plumbing anytime I had a problem!
Description of Work: Stopped up sink and toilets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phyllis M.
12/2014
5.0
plumbing
  + -1 more
They are extremely responsive. They go way over the line to be helpful. At one time the valves of my washing machine broke and and flooded the laundry room, the bathroom and the kitchen and they not only fixed the valves but completely cleaned up all the water so that I didn't have to call some kind of damage specialist. They made sure everything was dry and there was no water damage. If you need something, they are there. They don' make you wait. They are very professional, they are very efficient and they know what they are doing. They wouldn't advice you to do something that you didn't need.
Description of Work: I use Sutton Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phyllis M.
06/2014
5.0
plumbing
  + -1 more
They always go above and beyond for me and I feel like they save me money on things that I would typically have to call another provider for. I would recommend them to anyone.
Description of Work: They are my plumbers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George B.
04/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Donald M.
07/2013
2.0
plumbing
  + -1 more
After my 89 year old mother passed I found 9 service orders for small repairs over the last 21 months and plumbing that did not work properly. I called them and asked if there was a warranty, they sent out a tech who said my Mom "over thought her pluming" and said it would take another $249. to clean the main from the roof. I had it done by others foe $125. These guys rip old ladies off. Re Response: Mom Was Happy ... she had dementia. I can read the dates, it was 21 months. If it were 7 years this would not have beed posted.
Description of Work: drain and other light repairs

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$1,150

Response from SUTTON PLUMBING SERVICE
This is quite a surprise to read especially with Sutton Plumbing's incredible reputation as the local plumber since 1957. I was able to pull all of the records for this customer. The mentioned work done was actually over the course of 7 years not 21 months. Each call was done as customer requested and we even put in a water heater all for less than $1200 total combined for all of the work done over the 7 years. So if $1200 for plumbing over 7 years, which included a water heater install, is "ripping old ladies off" then I do apologize that is the impression you got. This customer was actually very happy with Sutton Plumbing every time we did work for her. I do hope you would take the time to verify this information and we would be happy to show you all the invoices if you are interested. We do value all our customers and we strive to keep them happy.

Lucille S.
03/2013
5.0
plumbing
  + -1 more
They have always been very pleasant. I usually have the owner come and he is always very pleasant. His price is good. He is efficient.
Description of Work: I had repiped the house and it was not well done and Sutton Plumbing Service fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

rebecca S.
05/2012
1.0
plumbing
  + -1 more
put in kitchen faucet which seemed fine but it started to come apart in a few months and another plumber said some partswere upside down. This plumber came to hook up a water line to my new refrigerater and charged nothing to fix the faucet.the suttons plumber said it would cost $100.00 to take off toilet and put it back on. I didnt watch him but after he left I sawthere were black rubber rings cut up and put under base of white toilet with light colored flooring. I was very upset called himback to remove this.I had to call office to request some of my money back and they said no. There is no way he took this toilet off.I was happy with this company before and asked if it was under new management. The office person hesitated andsaId Mr. Sutton had sold the company but there were the same people. I would never use this company again
Description of Work: had a kitchen faucet put in and checked a toilet that rocked.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$450

Response from SUTTON PLUMBING SERVICE
We are very sorry for the dissatisfaction with the work done. The work performed was in 2008. The records indicate this was a brand new faucet so the "parts" referenced were installed by the manufacturer. The faucet was a brand new Moen faucet which is a very reputable company and installed by a technician that had been a plumber for 35 years. The "other" plumber may have been mistaken about the parts being upside down. We offer a 90 day warranty on all work performed. Moen would have been very responsive to one of their faucets falling apart after a few months and Sutton Plumbing would have been happy to contact Moen on the customers behalf. The toilet needed to be shimmed and while we are sorry for the appearance, the plumber did go back out and fix it so it was visually acceptable to the customer.

Glenn Z.
12/2011
5.0
plumbing, drain cleaning
  + 0 more
See the above details
Description of Work: Woke up to a completely plugged up kitchen sink, with standing water on a Saturday morning. Called Sutton Plumbing at 8:15AM and left a message on their answering device explaining my problem and asking them if they could get to our home before their 1:00PM closing time. They called back at four minutes after nine o'clock (they open for business on Saturday at nine o'clock) and said that they could do the job and would be at our home between ten and eleven o'clock. Travis, their tecnician, arrived at ten fifteen and had the drain running freely ten minutes later. He took care to wipe down the area in the sink where the "snake" was used, and was just swell. I have used these people before, would HIGHLY recommend them to anyone and will use them again. As far as I am concerned, Sutton is my plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

EDWARD K.
08/2009
5.0
plumbing
  + -1 more
It went well.
Description of Work: They replaced both toilets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,134

Kevin C.
03/2009
5.0
plumbing
  + -1 more
We have been really happy with him and recommended him to other friends who have also used him. He is a real hard worker and does a great job - we never have any trouble.
Description of Work: He has done some plumbing projects for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    325 E SAN BERNARDINO RD, Covina, CA 91723


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Heating and Air Conditioning

    FAQ

    SUTTON PLUMBING SERVICE is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    SUTTON PLUMBING SERVICE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, SUTTON PLUMBING SERVICE does not offer free project estimates.
    No, SUTTON PLUMBING SERVICE does not offer eco-friendly accreditations.
    No, SUTTON PLUMBING SERVICE does not offer a senior discount.
    Yes, SUTTON PLUMBING SERVICE offers emergency services.
    No, SUTTON PLUMBING SERVICE does not offer warranties.
    SUTTON PLUMBING SERVICE offers the following services: PLUMBING SERVICE AND REPAIR, ALL PLUMBING NEEDS FROM A LEAKY FAUCET TO A COMPLETE REPIPE, WATER HEATER REPAIR AND REPLACEMENT, TANKLESS WATER HEATER INSTALLATION, REPAIR AND REBUILD WALL AND FLOOR FURNACES, RETAIL SHOP WITH ITEMS FOR DO-IT-YOURSELFERS FOR HARD TO FIND PLUMBING REPAIR PARTS AND FULL LINE MERCHANDISE FROM ALL MAJOR BRANDS.
    AIR CONDITIONING.

    Contact information

    325 E SAN BERNARDINO RD, Covina, CA 91723


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 1:00 PM