DANCO

Dan was able to find the circuit board replacement for my eleven year old unit within a couple of days and rushed out to put it in and get my heat back on during a cold spell. Dan explained in detail what what he found and didn't act like women "don't understand." We do and I appreciated his respectfulness. He looks you in the eye and shakes your hand. I was touched by his desire to get my heat on asap for my comfort. I expected the part to take a few more days but they found it and picked it up. I will call Danco for service if I need it again and will certainly recommend them to others. A nice Family Business J. Walsh-Lakewood

Everyone in the business we came in contact with was very helpful and were very professional in helping us with our problem. They advised us when to expect someone or if their was a problem in getting parts etc. This is the second time we have call on Danco. About a year and a half ago we called them and we had the same great experience.

We were very pleased with the office staff that kept us informed on the ETA of their service person. Dan came out the evening of July 5th, explained the part we needed, then arranged to have someone come out the following morning. A customer service lady called us several times during this process to keep us informed of what was needed, when someone could come out and convenience of a repair service call. The whole experience was painless. Dan was very informative and we felt very comfortable trusting him with our service. Our service was professional, timely, friendly and very efficient. Thank you for a good experience. We would not hesitate to recommend this company for service and call back for any future needs.

I was very happy with him. I had recommended him to other people. I and my building was concerned about the noise of the unit. I had them call him. He really went above and beyond, I felt like he went up on the roof several times checking up everything, came back checked down stairs, went back up and checked again to see whether it was heating or not. He really did complete maintenance to figure out. He said he could not check the air conditioning properly, he would come back and check that in the summer when the heat was going on. I felt guilty; I thought that we should have paid him extra because he figured it out that it was the thermostat that had the problem and not the heating and air conditioning unit. He told me that he don't have to charge me for that, I could do it myself and I did. I just went on top of the unit, replaced the base part, and did have no problems. I would absolutely use his services again in the future.

The consultation went well. See above for details.

Very smooth. The original technician I spoke with on the phone was very detail oriented and sounded honest; he said to wait until morning so we wouldn't have to pay triple time. The on-site technician was also very detail oriented and seemed honest. Very impressed with both technicians.