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Northbay Pool Service Inc

Pool and Spa Service

About us

Regular pool and spa service for residential and commercial properties.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Pool & spa repair.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

3.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
3.8
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Showing 1-4 of 4 reviews

John K.
05/2016
1.0
pool cleaners
  + -1 more
unknown
Description of Work: Inconsistent service. Terrible repair work.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$129

Henry D.
12/2012
4.0
pool cleaners
  + -1 more
The service technician appears to be servicing the pool every week and will inform us via telephone /email if there are any problems or if the tenants are not maintaining the pool water level. Monthly service fees are higher that charged by the previous service but will be worth it if the pool is properly maintained. We have noticed that while the routine pool service fees are reasonable, the service technician is unable to perform pool repairs such as changing the sand in the filter or to change the pool cover. In order to have any repairs done we need to call the company to have a repair person perform the repairs at a rate of over 100 dollars per hour which we think is excessive.
Description of Work: Company has changed it's name to "VivoPools" We were looking for a reliable pool service to provide weekly pool service for our home in Marin County that we have been renting for several years because we had discovered that our pool serviceman was not showing up for scheduled service on many occasions. We therefore hired this company to start service in September 2012.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$139

Response from Northbay Pool Service Inc
Member, thank you for your review! We're thrilled that you're pleased with our service. Regarding the repair rate, I agree that $109 per hour seems a bit steep. Please consider that in the case of "Changing Sand" or "Changing the Pool Cover", there's a considerable expense involved in disposal of of the old material. Perhaps in the future our information should say something like "$59 Labor/$50 disposal" to better reflect where those fees are going. We'll have to give that some consideration. Thanks for giving your business and your input. It helps us to better service our customers, which is our primary goal!

Barry T.
06/2012
5.0
pool cleaners
  + -1 more
I think their prices are fair.
Description of Work: I hire NorthBay for pool service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Barry T.
12/2011
5.0
pool cleaners
  + -1 more
We have been using them for years. They are great.
Description of Work: They come every week to service our pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    489 Portal St, COTATI, CA 94931

    nbpoolandspa.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Northbay Pool Service Inc is currently rated 3.8 overall out of 5.

    Monday: 9:00 AM - 5:00 AM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    Northbay Pool Service Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Northbay Pool Service Inc offers free project estimates.
    No, Northbay Pool Service Inc does not offer eco-friendly accreditations.
    No, Northbay Pool Service Inc does not offer a senior discount.
    Yes, Northbay Pool Service Inc offers emergency services.
    No, Northbay Pool Service Inc does not offer warranties.
    Northbay Pool Service Inc offers the following services: Pool & spa repair.

    Contact information

    489 Portal St, COTATI, CA 94931

    nbpoolandspa.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM