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NeWave Construction Inc.

Finished Carpentry and Woodworking, Kitchen and Bath Remodeling, General Remodeling,

About us

"Good work isn't cheap and cheap work isn't good." NeWave Construction Inc. services Orange County, Inland Empire, and part of L.A. County. Owner and General Contractor Cory Monroe brings 15 years of construction experience to the company. NeWave Construction is a very versatile company. We pride ourselves in being able to provide a quality job at a price people can afford. Most of our work is done in house and only a few trades subcontracted.

Business highlights

18 years of trusted experience

Services we offer

NeWave Construction Inc. Specializes in the design building of kitchen & Bath, Hard-Scape & Commercial Tenant improvement remodeling.

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
PayPal
Visa

Reviews

4.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
25%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.0
responsiveness
4.0
punctuality
3.8
Showing 1-4 of 4 reviews

Teri P.
02/2015
2.0
woodworking
  + -1 more
I won a judgement against them in Arbitration. I wish I had understood better how the process worked and what I needed to provide. I would have gotten a lot more back from them. They asked me not to write a review and I have an email from Cory Monroe (GC) threatening to sue me if I wrote a bad review. This was bid as 2-2 1/2 months weeks. I expected it to take a little longer .. always does, but took 9 MONTHS. That's how it went. If you want to know why, feel free to contact me at pfdg@ienvisage.com. I am happy to speak by phone and if you are really interested show you the place and the issues I still have that they will not address. I have daily detailed documentation and pictures (along with all the correspondences). There is so much to write, I will update it soon. However there were issues with professionalism, schedule, workmanship and costs, following building rules and how they kept my place. They knew I would be living in it during the remodel and knew this when they bid the job. The assured me my place would be tidy and broom clean. I have attached some picts of what I would come home to on a daily basis. One time Cory wrote me a note and said "You are such a pain you will be single the rest of your life)". Another time he called me a "b**tch" on the phone and said "F-you!" This is just the beginning of what you may have to face if you work with NeWave. NOTE: I can supply all supporting documentation - emails, texts, VMs and photos to support my statements. Update 3/3/15: After only a few months, my $17,000 custom cabinets are falling apart (see pics.)
Description of Work: Full Condo Remodel

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$71,000

Response from NeWave Construction Inc.
Dear [removed members name] Here at NeWave Construction Inc. we sincerely appreciate both positive and negative reviews. We take pride in our work and customer service and look deeply in how to improve and develop our company structure to create an superior product and great customer experience. I would like to take the time to address each topic in your review. We will first start with your comment/statement and Reply below under RESPONSE: 1) Comment / Statement: Asked not to write review. Response: This was not discussed with me at any time 2) Comment / Statement: Cory Monroe (GC) threatened to sue. Response: This statement is faulty. Nearing the end of your project on different occasion you stated you were going to leave reviews on yelp, CLSB Angie's List ETC. and also take further action. This appeared to be a tactic to bully NeWave to perform task(s) at no charge to you. As you know NeWave's Attorney actually intervened on an email chain which you knew he was included in that email chain when you made similar statements outlines above in that email. NeWave's Attorney replied to your email advised you that if you were to falsify statements and slander NeWave's reputation by such statements we would pursue further actions if deemed necessary to uphold and maintain NeWave's reputation and all for what it stands for. 3) Comment / Statement: This was bid as 2-1/2 months Response: Below is a copied and pasted portion from the signed contract from you as well as comments from the amended contract. (ORIGINAL CONTRACT) Approximate Completion Date. The approximate completion date of the project shall be (8-10weeks) ; however, any delay from Owner’s insurance company approving Contractor’s scope of work and contract price, any change orders and/or unusual weather might delay or otherwise affect the completion date. The contract execution date shall be the date first written above. In addition to this at approximately the 3 month mark of the project we completed an amended contract with you and in the Approximate Completion date category it was completed as TBD (To BE Determined) which you had signed at that point in the project we had experienced many delays such as client payments, designs, client availability, current workloads, client approvals and client requested unusual/non standard documents for accounting and construction. Although this clearly states Approximate NeWave tries to provide accurate completion dates to clients from experience on hundreds of past projects. With this project it was very uncertain what a realistic time frame would be. 4) Comment / Statement: That's how it went. If you want to know why, feel free to contact me at pfdg@ienvisage.com I am happy to speak on the phone. Response: NeWave as well would be enlightened to take an email and or phone call to discuss the particulars of this project if needed. Below is a list of contact information Cory Monroe - Cory@newaveconstruction.com (949) 423-3966 direct Chris Moonan - Chris.m@newaveconstruction.com (949) 293-9507 direct Jennie - jennie@newaveconstruction.com (949) 438-4721 ext. 304 5) Comment / Statement: Still have issues that they will not address. Response: NeWave made several attempts to complete your provided punch-list items. The list was ever growing and changing every visit NeWave was there to complete such noted items. The list that was provided was out of NeWave standard operating procedures as you would not agree to any list from our documents you were provided. Upon completion of the list provided with you a final job walk was completed with you in person and each item on your list was physically looked and approved completed by you. Upon receiving final payment for completion of the project some time had lapsed and a new list appeared. NeWave warrants all craftsmanship however does not warranty normal wear and tear, neglect, appliances (defaults to manufacture warranty) NeWave went above and beyond to please this project and it seems the good faith gesture was to no avail. Example 1: During completion of the project NeWave was contacted about the clients stove/range malfunctioning with multiple emails in the range of 20-30 the client insisted it was related to the electrical work NeWave had done which none was done related to the range / stove circuit. NeWave expressed this to the client and was still accused of this malfunction. The client went on to say I have pictures / documents etc showing work done. In reality the outlet plug for the electrical range was replaced for her at no charge as the plug for the new range/stove did not match the existing outlet plug at time of appliance install. That being said NeWave sent personnel to investigate this malfunction and double check existing circuits and new plug at no to determine any possible new or existing electrical issue at no charge to the client. Upon NeWave's visit no electrical issue was located we advised client to contact manufacture as we had many times prior. NeWave even offered to be present during the meeting with the manufacture on a Saturday upon her visit with the manufacture rep it is presumed that the stove/ range was the actual source of the issue as NeWave has not heard further more on the issue additionally NeWave was never thanked for prompt attention to the issue and or apologized to for the false accusation. This is one Example of many similar instances on this project. 6) Comment / Statement: I have daily detailed documentation and pictures. Response: NeWave as well has countless emails, photos and videos of progress and instances on the project. 7) Comment / Statement: There is so much to write, I will update it soon. However there were issues with professionalism, schedule, workmanship and costs, following building rules. Response: NeWave will continue to respond to any and all comments and statements provided to Angie's List. 8) They knew I would be living in it during the remodel and knew this when they bid the job. Response: NeWave was indeed aware of this at time of signing the project. NeWave also clearly explained that this was a construction zone in tight quarters of a multi level condo and NeWave would do its best to contain work areas. It was also expressed that at certain phases arranging for secondary housing would be best. NeWave was constrained to tight quarters to work in and leave materials in the unit along with some of the clients personal effects which the client refused to move to storage as requested. NeWave continually moved furniture to appeal the refusal. Ultimately NeWave purchased a Storage POD insured that POD as well as moved all her furniture into POD and out of POD when it was time to move the furniture back into the unit. All of which was done at NO COST TO CLIENT. 9) Comment / Statement: Cory wrote me a note and said "You are such a pain you will be single the rest of your life" Another time he called me a b**tch on the phone and said "F-you!" Response: These words nor statements were ever made. NeWave has been in business for 8 years with referrals as a main source of business. Statements as these do not get you those type of referrals and results. 10) Comment / Statement: NOTE: I can supply all supporting documentation - emails, texts, VM's and photos to support my statements. Response: NeWave can also provide countless emails, texts, photos, videos. Addition to that NeWave can also provide statements from neighbors, HOA board members, NeWave Employees, NeWave Sub Contractors. Ending Statement [removed members name] is upset the way the project took its course. NeWave can only say that all of its employees and associates can sleep easy at night knowing that we all gave your project 110% effort and went above and beyond to please you and the end result was a beautiful new condo that will last for years to come. NeWave absorbed an approx. $25k loss on the project NeWave continued to work on the project and attempt to please you as a client till the project was completed. NeWave has learned at lot from engaging in a project like this and many new procedures have been placed within the company. We wish you the very best and hope you are enjoying the new condo. Please feel free to contact the office if there is anything you would like to discuss. We have provided the case manager assigned to this review and have provided an alternate resolution which I am sure she will be in contact with you to discuss. Warm Regards,

RoseAnn S.
11/2013
4.0
woodworking, electrician, flooring contractor, hardwood floor, interior painters, remodeling, home remodeling
  + 5 more
It went well. They do seem to try to please. Most personalities were great and we got along well. I would recommend them to others. They are professional in the way things are handled. Needed assistance with getting paperwork from their tile guy, but it didn't happen. I ended up contacting the tile company myself. Not a big problem, but was told by Newave that they would do it. Needed them to come back, however, to fix a small painting issue. Answered my request, but never showed up even though I'd contacted them a couple of times. Still not done. I will contact someone else to help me.
Description of Work: Demo, clean up, prepare floors for tile. Installed tile floors, repair wood floor, plumbing, painting (interior), all new electrical in kitchen and family room, install wiring and light in bedroom.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

$10,000

Response from NeWave Construction Inc.
Hello [member name removed], Thanks so much for the review, all your feedback is wonderful in helping us to grow NeWave Construction. We see there are areas for improvement and honest feedback will help us to improve those areas. It was a pleasure working with you and we hope you have many years of enjoyment with your kitchen.

Bill A.
10/2013
5.0
woodworking, remodeling, home remodeling
  + 1 more
The remarkable thing was that this was all done long distance through phone and internet. We found him through our broker and he kept us constantly in the loop with pictures, quesitons and recommendations. I would do another project with Newave in a heartbeat.
Description of Work: Newave did a design build for a condomininium that had been in our family and was being put up for sale. He had a keen sense for value and appropriate investment, and found ways to save us money.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

Mark H.
08/2013
5.0
woodworking, stamped concrete, hardwood floor
  + 1 more
NeWave was very professional and provided exceptional high quality work, materials and craftsmanship at a reasonable cost. They were prompt, clean, meticulous, thorough, creative and conscientious. We had several different projects and some difficult repairs and they developed innovative solutions that fixed each issue. Their communication and follow-up throughout the process was excellent with a proactive approach, which carried through to the end. NeWave Construction has my absolute recommendation.
Description of Work: Multiple interior and exterior renovation projects - rebuilt outdoor BBQ island, fountain, statues and masonry work. Repaired and restored hardwood floor and kitchen cabinetry, other miscellaneous projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

    Contact information

    769 Newton Way, Costa Mesa, CA 92626

    www.newaveconstruction.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Finished Carpentry and Woodworking,
    Kitchen and Bath Remodeling,
    General Remodeling,
    Hardwood Flooring Sales and Installation,
    Decorative Concrete,
    Interior Painting,
    Flooring Sales and Installation,
    Electrical,
    Patios,
    Basement Remodeling,
    Earthquake Retrofitting,
    Foundation Repair

    FAQ

    NeWave Construction Inc. is currently rated 4 overall out of 5.

    Monday: 7:00 AM - 4:00 PM

    Tuesday: 7:00 AM - 4:00 PM

    Wednesday: 7:00 AM - 4:00 PM

    Thursday: 7:00 AM - 4:00 PM

    Friday: 7:00 AM - 4:00 PM

    Saturday: 8:00 AM - 4:00 PM

    NeWave Construction Inc. accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,PayPal,Visa
    Yes, NeWave Construction Inc. offers free project estimates.
    Yes, NeWave Construction Inc. offers eco-friendly accreditations.
    No, NeWave Construction Inc. does not offer a senior discount.
    No, NeWave Construction Inc. does not offer emergency services.
    Yes, NeWave Construction Inc. offers warranties.
    NeWave Construction Inc. offers the following services: NeWave Construction Inc. Specializes in the design building of kitchen & Bath, Hard-Scape & Commercial Tenant improvement remodeling.
    ask for details

    Contact information

    769 Newton Way, Costa Mesa, CA 92626

    www.newaveconstruction.com

    Service hours

    Monday:
    7:00 AM - 4:00 PM
    Tuesday:
    7:00 AM - 4:00 PM
    Wednesday:
    7:00 AM - 4:00 PM
    Thursday:
    7:00 AM - 4:00 PM
    Friday:
    7:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 4:00 PM