This is the second Angie's List recommendation that has not been positive. I've had this service come clean my house four times now and they have not done a complete and thorough job any of those times. They've missed entire ROOMS in my house! When I've called to complain, they have sent people to come back and do a better job and it still hasn't been done. Again, complete rooms skipped. They also increased the original price I was given by $50 because she said she underestimated how much time it would take to clean my house. I agreed to it, but I don't think the price should have been increased. They knew the size of my house in advance. I was charged a premium for their first "deep clean" and they didn't even clean my bathroom! My daughter's bedroom bookshelves had never been touched. When I pointed it out, they asked my husband if we still wanted them cleaned. YES!! That is the whole point of hiring a house cleaning service! To have the entire house CLEANED!! They are very expensive, and do below par work. Keep looking-I know I will be.
Description of Work: Bi-Weekly House Cleaning Service
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$300
Response from Fresh Start Cleaning Service
Hello - You have left a response for the wrong company. You and I have not spoken nor was I hired to perform a job through Angie's List. I am fairly new to Angie's List and my account is not fully operable at this time. Could you kindly remove this review as it does not pertain to me or my business. Thank you Katy R Fresh Start Cleaning Service
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Service Categories
House Cleaning
FAQ
Fresh Start Cleaning Service is currently rated 2 overall out of 5.
Fresh Start Cleaning Service accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Fresh Start Cleaning Service offers free project estimates.
Yes, Fresh Start Cleaning Service offers eco-friendly accreditations.
No, Fresh Start Cleaning Service does not offer a senior discount.
No, Fresh Start Cleaning Service does not offer emergency services.
No, Fresh Start Cleaning Service does not offer warranties.