Arpin Van Lines - Sav On Moving & Storage Inc

I have moved with Arpin Van Lines 5 times over the last two decades. They have been cross country moves. Unfortunately this was the one time things were damaged. There were damages to appliances and they did not respond to phone calls. Careless packaging where things were damaged. They put light bulbs in with heavy items that resulted in the bulbs breaking. Wooden furniture was damaged and things were just crammed into the truck. The people were nice, the pricing was competitive, but I wish I could have spent more money with someone else to get better work. They did not subcontract to reliable people. Their own people showed up on time but did not follow specific directions. Basically they are polite but they ignored requests. Once you have moved it is hopeless to get any attention from them. They gave me assurances that the damaged goods would be taken care of and said they would be in contact with me. Nobody has been in contact with me and it has been impossible to get a hold of them about the damages. It was so painful to deal with them that I have just given up.

Everything started out okay, but soon went downhill the day the actual truck driver arrived. He was late, grumpy and was not happy with Arpin or Savon the sales represenative. There is obviosuly a lack of communication between Arpin, the Driver and the Sales represenatives they use. The driver refused to pack a few large items incouding the big screen TV. I had to go back and forth with Savon and in the end the packing guys saw my frustration and did it depsite the driver. At the end of the packing, the driver proceeds to extort me because he is not happy with the price Savon quoted. He makes e sign a bill of lading that includes additional charges based on weight and number of items even though I show him the fixed quote from savon. The driver continues to tell me he does not want to go to Colorado now and wants to pick up other loads. In the end, we had to wait 10 full days becuase they decided to drop off other loads.They originally said it was one date and then put another date on the actual paperwork. My wife, Myself and our kids were in a empty house for days and days. The grumpy driver finally arrived and began his normal bad attitude and telling me I should have shoveled some snow on the driveway. I had spent days confirming with Arpin and savon that I would not be charged extra than what was agreed and signed to. I was in limbo the entire time. In the end this organization relies on its non arpin sales reps and independant drivers who are not on the same page at all.