XACT POOL & SPA

This company is a complete joke. This is the second time my home warranty AHS has sent them to my house for an issue. The first time they were unresponsive and unreachable while my pool turned green due to a cracked filter housing. This time they claimed an "act of god" caused my pool heater to get wet and my home warranty refused to cover it. Yes, refused because an outdoor component got wet. (Heard if rain). They obviously just want the service call fee and won't repair anything. They didn't both to call or tell me nor offer a repair price. I tried contacting them several times. No answer, no call back. I am certain they just don't have any idea of how to repair it. Avoid like the plague. Read the rest of the reviews, they are all the same. If your home warranty assigns them refuse to use them based on reviews and ask for another contractor. I had to come back and edit this review to add that I just got a message from my pool guy. These idiots decided to leave my pool in service and spa mode when they left instead of returning it to its normal mode to automatically run. Since I haven't been home this week it stayed that way. Because of these absolute morons my pool now has a bunch of algae in it and I have to pay to have chemicals added and the filters cleaned. These people should not have a business license. STAY AWAY!!

We discontinued using them because they were more expensive than another company that also did more. The person who came here was very professional, friendly and seemed to know what he was doing. The owner was not nice to him and just not a nice guy. That was another reason we left, he was not nice to his employees. There was a monthly charge and then he charged a lot for extras like the anti algae stuff and they used it a lot. The service I use now doesn't charge me for it.

Our pool had never been professionally services until this fall. Due to our ages/health conditions, and the fact the pool was becoming difficult to keep in chemical balance, we needed pool service. After checking Angie's List, I called Xact Pool and Spa. They responded promptly and determined that we had excess solids in our pool and the filter needed to be replaced. The pool had not been drained for many years. After this service, we decided to use them on a weekly basis to maintain the pool, which includes weekly chemical balancing using their chemicals and cleaning all skimmer baskets. The serviceman is efficient, friendly and the company seems to have superior knowledge about chemical balance. We have been happy with their service and have referred our neighbor to this company.

John, as usual, got back to me within a day after I left him a message that I needed a my pool serviced. He got out the next day and did a quality job installing the timer. I have also employed him to do a pool recovery on a green pool [at $350]. In all instances he has done great work. He also always takes time to answer all of my questions and educate me on how to take care of my pool [this is my first pool].

John was friendly and helpful. He did do some work not covered by the warranty, for which he charged me the cost of the materials only, and no labor. I really appreciated his honesty and willingess to solve my problem.