Water Heaters Masters

The free estimate was conducted by phone with Matt. He answered all of our questions fully, confirming that we did not need to install a larger unit and that all usual pipe and/or valves that needed to be replaced would be included in the quoted price. The installer, Bobby, showed up within the stated time period, which was only two hours after the initial contact. He got right to work and was efficient, neat, and skilled. He removed the old unit, took out some unnecessary pipes that were left from an old solar heating unit, and quickly installed the new unit. He then demonstrated the thermostat operation, which is very different from the previous unit's, tested the operation, and cleaned up the area. The price was reasonable. The unit has a good warranty (and looks nice ). The Angie's List discount was applied with no problems. My husband is a former plumber so he kept an eye on the whole install, and was pleased with the entire experience.

The installer, Mike, showed-up on-time. He worked quickly and safely with no issues or problems what-so-ever. Total time on job site was less than 3 hours. Site was left clean. I would use these guys again in a heartbeat. Thanks!

I was really impressed with Water Heater Masters. They replaced our old tankless water heater with a new one. I had been thinking of going with a tank, since it's less expensive and we had the space for it, but they rightly pointed out to me that even a large tank wouldn't be able to fill the extra-deep bathtub we have. I was impressed with their professionalism - they showed up on time, did the work as promised and cleaned up after themselves. I have also called them once with a question on the heater, and they were really patient and helpful with answering my questions. I haven't rated them on price because I'm not sure how they compare to other water heater companies. The heater was expensive (to us) but of high quality, and I think it was worth it.

They were very responsive and completed the job very quickly. Professional and nice at the same time.

I was truly impressed with the professionalism, timeliness, friendliness, and speed shown by water heater masters. They also came in as the low bid to their competitor companies--by thousands of dollars! They had a can-do attitude which was very welcome, as I'd been told that I would not be able to put the new water heater where I wanted it--but they just did it! The only thing that they might have done better--something I'll now have to deal with--is they assumed I was bringing someone in to remodel the kitchen, so they didn't need to remove the old gas line sticking out of the kitchen wall. I'm needing to do the remodeling myself, so it will be costing me to bring in another professional to cut that pipe still sticking out of the wall. Everything else was done quite beautifully though, and we have been enjoying the hot water with fabulously improved pressure--thanks guys!

These guys are phenomenal. Responsive, good workmanship and punctual. Had a problem with the recirculating pump (not their problem) and they replaced it next day. Workmanship is some of the best I've seen.

I was able to contact Matt, the owner, at 8 p.m. and found him very helpful and informative. I called back at 7 a.m. the next morning and was able to schedule the job for later the same day. Technician Mike arrived early and thoroughly reviewed the scope of the work. He went about replacing the water heater in an efficient manner. He also installed a new metal stand for the water heater, all new supply lines, and installed a new supply line for the gas dryer hookup. He took time to add necessary spacers to the rear of the water heater so that he could properly strap it. The job took just under 2 hours. The cost of this job was half the price quoted by two other full-service plumbing businesses for the same brand water heater. We feel confident with the quality of all the material and workmanship and feel that we definitely got our money's worth. Overall we were very pleased and would highly recommend them.

I would give them an A+ if I could. I spoke to Matt about my tankless water heater which shut itself off. He told me they would try to get out that evening, but they were pretty booked. He called back to let me know the job they were at was running late but he would come out first thing in the morning. He was there first thing in the morning, reset the water heater and didn't even charge me. I work nights and he was pulling out as I was coming home so I never got to thank him. Will I use this company in the future? Absolutely! I will also recommend this company to all my friends. Matt was very pleasant on the phone and very professional.

When I called Water Heater Masters, I talked with Matt and he was very knowledgeable about water heaters in general. I told him that we had a leaky water heater, and he offered to send a service man out the same day. When the service technician arrived at our home, he disconnected the old water heater and replaced it with the new tank. He tested the lines for water and gas leaks, and cleaned up when he was finished. Will did a great job, and we were very happy with the professional and courteous service we received. We highly recommend Water Heater Masters to Angies list members.

This is a first rate company. Our water heater started leaking on a Sunday night. When I called to request service, Matt spent time on the phone with me to explain how to shut off the water to the heater and turn off the pilot. And this was before we had even agreed to do business! The next day, he spent time on the phone with us again to answer even more questions about the type of water heater to consider, etc. Again, this was BEFORE we had even agreed to do business. We purchased a new water heater, and they also had to replace the old water lines. They also made sure it was seismically secured and included a drain pan. We used Water Heaters Masters not only because they were less expensive (by several $$), but because of their exceptional customer service. Alex and Matt are the owners - and THEY personally installed our water heater. Alex came out to explain what he would be doing, how long it would take, etc. He showed up right on time and left the work area immaculate and made sure we were satisfied with the work before leaving. I highly recommend them.

I had a leaking outlet pipe on my water heater and when I called they had someone come within a matter of hours. The serviceman was there on time, replaced the pipe, checked for leaks and was done in about 20 minutes. He was very professional, and also advised that my 13 year old water heater should be replaced soon to avoid any further disasters.

I called Water Heater Masters on 11/28/12; I spoke to Mathew; he was courteous and concise. He quoted me $975 including the $50 Angie's List discount and that's exactly what it came out to be. The installer showed up at 8:00 next morning; the water heater replacement took only an hour and it went without a hitch. No extra charges or surprises, my kind of company.

The work was done very professionally and I would strongly recommend them for anyone who is interested in a Water Heater replacement or related work.

I called around 8:00 on a Monday morning and talked to Matt. I told him I needed a 75 gallon gas water heater replaced. He was very courteous and asked me a few questions and set up an appointment for me the next day between 12 and 2. On the day of the appointment, I received a call from Matt around 11:00 to tell me they were on their way. Approximately 40 minutes later, Alex arrived. He explained what work he was going to perform and that I would not have hot water for 2 hours. After a little over an hour, he was finished and told me it would be about another hour before I would have hot water. I was very pleased with their service and also was able to get both the Angie's List and senior discounts. It was a very pleasant experience and if you need a hot water heater, then you should call Water Heaters Masters! They are very professional and prompt.

Called them in the evening about my busted water tank. They came the next day and replaced it. The work was fine. I thought the cost was a little expensive, but we really didn't have much choice if we wanted to get our hot water back.

Alex called me back the same morning, and even had time to come by for the estimate a little while later. When he gave me the estimate, he also had the water heater with him and offered to replace my old worn out horrible water heater right then and there. He and his employee were very informative, helpful, fast, professional, and i so appreciate not having to make another appt. for installation. And having reliable hot water again was a real blessing. Yes, i'd use them again in a heartbeat.

I was not getting hot water pressure throughout the house. I had drained my water heater and had PG&E come and inspect for any "gas" issues--which there were none. Still no consistent hot water pressure. It would start strong and then fizzle out to a drip a minute or two later. I phoned Matt, who picked up the phone both times I called vs. my having to leave a message. I really appreciated that. He was easy to talk to, even though I don't speak mechanic-or-plumber-lingo. He gave me quotes over the phone for repair and/or replacement. He told me that he'd send someone out to do a free inspection. Bobby arrived on time and jumped right into action. He literally had the problem resolved in less than 5 minutes. The cold water line feeding into the hot water heater had become clogged. He cleared it, checked to make sure that all of the hot water faucets in the house were running properly and voila! After several days of boiling water to dump into the bath tub, my family and I are drawing straws for a turn in a hot shower. Ahhhhh. . .thank you Matt and Bobby. I am glad to have your company sticker on my hot water heater so that when it is time for a replacement, I know who to call!

They showed us how to clean the water heater and taught me how to start it.

Matthew came out and performed an assessment and described the options for my particular water heater issue. He left a written estimate with the Angie's List discount. I used the internet and checked out the various types of water heaters different contractors were planning on installing. The Bradford White has a 6 year warranty and although a basic water heater (no whistles and bells) had better components inside of it that made going with it a better deal all around. I called him after the bids were done, and although his estimate was in the middle, I liked the positive reviews about Water Heater Masters. Will came out on Saturday, the next day, to install it. He was professional and complete, cleaned up afterwards and was here a reasonable amount of time. My pipes are a bit older and when the water was turned back on pushed sediment into the tiny filter clogging my kitchen faucet. He came back, took a look and did the quick fix. Needless to say he earned a generous tip. These guys are good quality professionals.

This company is a very professional company. It started with the phone call , spoke with the partner of the firm very friendly and a good listener. Described that my water heater did not heat the water any longer. He let us know that we probably needed a new water heater.Gave us the option that they would call let us know they are on the way and what time they would be here. We set up the appointment the following day between 11 am and 1 pm. They showed up at our door 11 am sharp. During our phone conversation he let me know who would be at our home. It happened to be the partner of the firm and a trainee. I was very comfortable that experienced professional showed up with the trainee. They removed the old water heater and installed a new water heater within 30 minutes. They also cleaned up their work area plus. I would recommend them to family and friends. I also got $50 dollars off the tank for using Angie's List.

There was excellent service and customer service and excellent work on the installation and excellent pricing. I would highly recommend Water Heaters Masters.

Alex was great. His partner called me back on a weekend and we scheduled an appointment with Alex. Alex arrived on time and quickly assessed our need and quoted a price. He returned the next day on time and installed the Noritz with very good craftsmanship. He listened and anticipated my needs and went above and beyond, insulating our pipe (because most of our facets are a good distance from the heater) and "cleaning up" some not-so-good pipe work completed by a prior contractor.

I called and got Alex on the phone at 3:00. I had to race home to beat him to my house! He came 2 days later with the water heater and installed it, took the old one away. The price was very fair. The service was excellent!

We discovered through a gas company inspection that our water heater burner was not working properly. After searching and reading the reviews I called Water Heater Masters. This company performed exactly as the previous comments stated. I called around 8 am and explained to Alex what the gas company service report showed. He asked a couple questions about the age and size of the heater. Alex was very professional and explained the benefits of each option. We arranged the service appointment for the same day, they showed up on time, completed the work quickly. Nice job on the installation modifications that were made. I highly recommend using this company!

My old water heater sprung a leak (pouring gallons of water throughout my downstairs) and my warranty company sent a plumber to assess. He couldn't determine the cost of replacing because he said the way it was installed was not to code anymore and he wanted his boss to take a look. His boss couldn't come until the next day and when he arrived later the next afternoon he also said it was not up to code and they would have to go back to the office to assess the cost. I was sick of waiting for these guys to assess as we now have had no hot water for 2 days so I checked Angie's List for good water heater installers and found Water Heaters Masters who got great marks. My wife called them around 4:30pm and spoke to the owner Alex who said he'd come over in 30 minutes, which he did. He looked over my situation and said that I had no code issues and that he could have one of his guys install a new water heater the next morning. My wife impression was that he was very professional and knowledgeable. Per my wife's request, he provided two written quotes, one for a new 50-gallon tank and another for installing a tankless water heater. He also told my wife that if I had questions I could call him once I got home from work and that he'd be available until about 9pm. I called him around 8pm and Alex was still at the office and took the time talking to me about the pros and cons of my pursuing the tankless option (the best setup for me meant that the kitchen would get immediate hot water but the bathrooms might take longer to get hot water than I do with my centrally located tank heater) as well as why there was a question about whether the building code would allow me to keep my water heater where it is. Alex assumed that this other plumber didn't do so many water heater installations and must not know about this valid installation approach. In fact, he mentioned that his company probably installed 1-2 water heaters every week with this approach. We decided to have Water Heaters Masters come the next morning and just swap out a new tank water heater -- the tankless just didn't make sense to me since I calculated a minimum of a 10-15 year payback as well as the hot water would take a little longer to get to my shower than with the tank. Bobby came the next morning on time and went right to work. He found that the water heater he brought was a couple of inches too wide to fit into the space so he called Alex to come with a skinnier version of the same water heater. Alex arrived about 20 minutes later and Bobby then did a professional job installing the water heater. In fact, I have a water abatement company working on drying out my downstairs and they came about an hour after Bobby left and looked at the job he did -- the lead guy remarked how the soldering was very professionally done. Thankfully I now have hot water for the weekend and it's also worth noting that I still have not received the assessment from my warranty plumbers. Overall, Water Heaters Masters gave great service at a great price.