NEXT ENERGY CORPORATION

The proposal process went fine. I called Randy on a Tuesday and he came to my home on Thursday with a strong presentation. I would absolutely recommend having Next Energy provide a proposal if you are considering a solar array installation for your home.

As part of a major remodel, NextEnergy was brought in by my architect and general contractor to install solar panels on my roof. We were told that the solar energy we generated would be sufficient that we would actually be getting energy credits from PG&E. This most assuredly has NOT happened. My utility bills are HUGE and there has been only one short period of time when we actually sent energy back to PG&E. We had them out to make sure everything was working properly. They said it was. Then we called our Sales Rep who was no longer with the company, but was operating as an independent consultant. He did an extensive analysis for us and confirmed that the equipment is working properly, but was obviously not sufficient to generate enough power to run the house and sell energy back to the utility. We made our disappointment known, but took no action but to decide to just live with it. Then we got a call from Randy, all cheery and excited wanting to know if we would refer people to them! Eh?? I don't think so. So we explained to him how disappointed in the performance of the system we were. He said we should have called -- this is the first he'd heard of it. (??? We DID call) He promised to look into it. We heard nothing for a long time. he said he had called (he hadn't.) Then he asked for our utility bills which we sent him. Nothing again. Several follow-up emails and phone calls were made -- he never got back. We're still living with it, but don't really recommend these guys. Just have to say something about Emma Brown in the office too. Going way back to when they first came on the job, their materials were delivered to the site (no one was living in the house at the time -- it was a MAJOR remodel job) and Emma called our office demanding payment. We had no idea what she was talking about. She kept saying "You signed a contract! If you don't pay immediately, we're picking everything back up." Very aggressive. Turns out she was calling the wrong office -- she should have been calling the General Contractor, who actually signed the contract on our behalf. What rankles tho is that she never had the courtesy to call back and apologize for her rude, aggressive behavior once she realized her mistake. I had several conversations with her subsequent to that event and never once did she acknowledge her error. A decidedly unpleasant person to deal with. Shop around before you hire these guys.

The experience was very positive, they followed up on their initial estimates, but not in a pushy or overbearing way.