Big Air Heating & Air Conditioning Inc

In the same day as my initial call , they sent a technician. She was very informative, professional, and very empathetic to my budget and needs. The estimate was free and the quotes were reasonable. The next day, my ducting was replaced. Thank you One hour. I will definitely recommend to all my friends and family.

This company exceeded my expectations. It's price and professionalism were the best. The employees are very nice and knowledgeable. I highly recommend this company.

Everyone from Big Air was incredibly professional. The estimator Ron was fast, friendly and responsive and was there on the first day of the install. The crew that came out was so professional. My house was spotless when they were done and the job was completed in a day and a half. I would recommend them to my Mom and she is the pickiest person I know. Thanks! Amy

.

Everything has gone very well.

unknown

.

unknown

Called Thursday night when our air conditioner stopped working, message said the hours were 7 a.m to 4 p.m. Called the next morning after 7 and was told just the "guys" were there at 7 and the scheduling wasn't done until about 8:15. I called back at 8:15 and told them I wanted to see if they could come out today as I did not want to go all Labor Day weekend without air conditioning. I was told they could come out between 1 and 2 p.m. I got a call from the tech around 1 p.m. saying he was running about 30 minutes late. Then he called again at 2:30 and said it would be another 20 minutes, he was close by. He finally showed up at 4:10 and said it was our capacitor but that the office was closed and they couldn't get until Tuesday!!! Seems like something they should carry on their trucks and here we are with NO a/c all weekend. I would have called another company if they would have just been up front and told me they couldn't get out here in time. I have had this company install our air conditioner and heater, and have spent thousands with them...this is horrible customer service, especially for existing (not anymore tho) customers.

I got 4 bids for installing a new furnace and accepted the one from Big Air because they were, by far, the lowest bidder and they would install a Trane furnace, which is the brand I wanted because I did some research and Trane was one of the best. A crew of 3 workers came on the date and time they promised and went right to work and completed the entire job by 4:30 PM, which was a little earlier than they promised. Not only was I satisfied with their work, but they did a lot of little extra things like caulk the wood stand the furnace stood on in order to keep the system well-sealed. They also blocked an area just inside the cold air return where the builder of the house forgot to enclose. Some heat had been escaping during transfer to the duct work. This had been going on during the whole time I have lived here (27 years). They did some other extra things that helped save energy, so I was 100% satisfied. All personnel in the work crew, plus Mr. Michael Santa Maria, the company president, who came over to give me their bid, were very helpful and professional and answered all my questions. I also need to mention, but I originally I went to Home Depot on another matter when I was helped by a floor man to get what I needed. I mentioned that I needed a furnace and did Home Depot do such a thing? I had gone to Lowe's and they had no one to install a new furnace. The floor worker, Brandon Marriott, gave me his business card and said someone would be contacting me soon about a bid. In a day or two I got a call from Mr. Santa Maria, and the rest is history. Perhaps having Home Depot involved in the job kept the price lower than all the others I contacted. I definitely would refer anybody to Big Air as they were super.

The service technicians should up on time and went straight to work. They finished the work ahead of schedule and did a great job of cleaninng up the work area after they had completed.The new A/C unit works great and we could not be happier with the work preformed.

Mike, estimator/salesman/coordinator, was knowledgeable, informative and accessible throughout the job and afterwards. He had time to discuss my concerns, long after Big Air had my money. An earlier bidder strongly recommended replacing the ductwork. The estimate for that work was higher than the installed cost of the furnace. Mike didn't believe that my ductwork needed replacing, just some joint repairs, thus saving me a lot of $. The two young technicians who performed the work seemed very professional and efficiently completed the job within less than a day. The office staffer should also recieve credit. Within a couple of days, I received the permit and clear instructions to call for an inspection by the City of Concord. Yep, I recommend Big Air.

After several false starts talking to other companies, it was a relief to talk to Big Air Heating and Air Conditioning. They were friendly, knew what was wanted and arranged to come out quickly. Their technician was punctual, professional and friendly, doing a thorough job of checking each of the four heaters for safety. I would definitely use Big Air Heating and Air Conditioning again.

The estimator came out promptly at the appointment time (a bit of a shock, given the bad experiences I have had with people coming to the house to do work), and was very informative and professional. He did a thorough inspection, and gave me an estimate for the work. I agreed; it was about as much as I had expected. The day of the install, the guys actually were a few minutes early, so more points for being on time. They did a great job, a really professional install, and thoroughly tested all the ducting as well. They worked quickly and cleaned up after themselves. Overall, it was a great experience.