HOME DEPOT

I changed backsplashes several times. I am likely to use them again, but I have learned certain things I won't use them for. I might use them for other things. The countertops and cupboards stand out to me. They need to communicate better. I got an estimate from 2 or 3 people and went with Home Depot.

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This was for a rental house that we manage long-distance. Was able to pick out carpet on Home Depot's web site, and then placed the order with Home Depot's carpet measurement team. Home Depot charges you $50 up front to have someone go measure and spec out the carpet installation, and then they credit you the $50 back if you purchase carpet. Things went smoothly enough with the carpet measurement team (which seems to operate out of some central call center, not local), but then our carpet order somehow got lost between the measurement team and the local Home Depot store in Clovis. When we followed up with the local store after 10 or so days (which is how long they said the carpet order would take), they could see the details of our carpet order, but it had never been placed. The local store was very helpful in getting the carpet order properly submitted and filled, and then the carpet installation was contracted to Romanoff Floor Covering. Romanoff did an excellent job of communicating with us each step of the way, and the installation was beautiful. Romanoff requires that the owner be present to sign off on the completed installation; that was not possible for us, and so we arranged for a friend to sign off for us, and Romanoff was cool with that solution. Note that removal of the old carpet was not included in the original bid from Home Depot, but when I requested removal of the old carpet (no way we could do that), that added that service for $264. Basic installation was free (special deal being offered by Home Depot at the time), but they did charge $270 for carpeting the stairs (not included in special deal). Cost of carpet and new pad was $2227 for 139 square yards. I was quoted about $4300 by another local carpet store for purchase and installation of similar carpet.

THE MEN WHO DID THE WORK WERE VERY POLITE. THEY WERE HERE ON TIME AND FINISHED THE JOB IN ONLY THREE HOURS. THEY ALSO HELPED MOVE SOME OF THE LARGE FURNITURE BACK INTO THE ROOMS FOR ME, WHICH THEY DIDN'T HAVE TO DO.

I WAS NOT REAL HAPPY WITH THE COMPANY. THEY PROMISED TO DO ONE THING AND TURNED AROUND AND DID THE COMPLETE OPPOSITE. THEY NEVER SHOWED UP WHEN THEY SAID THAT THEY WOULD.

I THOUGHT THAT THEY DID A REAL GOOD JOB. I DID THINK THAT THE PRICE WAS A LITTLE HIGH. THEY WERE THEIR ON TIME LIKE THEY SAID. THE QUALITY OF THE WORK IS GREAT.