Freedom Pools

Contractor was very unprofessional, never on time, Workers were very messy. Workers would put concrete on plants and rock work, Very messy job with no time lines.

I started a pool with John Stephens from Freedom Pool where the owner constantly lied about the product he was going to install. John will tell you lies after lies. John Stephens stated he was going to have a professional waterfall builder Tim Freezen come out to stain and build our waterfall and grotto. Tim Never came to build the waterfall nor stain the concrete. John Stephens says he knows how to build Grotto waterfalls but he did not know how. John Stephens built our Grotto with no engineered plans and when asked if he had plans he said yes. I later go to the City of Clovis to find out he never had engineered plans, he actually tricked the city into thinking he was not going to produce a grotto but was only doing a waterfall. This is a huge Safety issue for our family and friends. This guy is a scam artist. His sales men Ron is also a scam artist, he stated Freedom Pools would install the same surface as pebble tech but their version that looks and feels like pebble tech than installs plaster. His employees are very messy leaving trash and materials all over the yard. The contractor charged us for 24 Tons of rock and than never brings weigh slips for the rock delivered. He did not bring 24 Tons of rock. We paid for 3 colored concrete and we only received 2 color concrete with a horrible sealer that peeled in 2 months. Freedom Pool workers leave concrete all over the plants and dirt all over the drive way for months. Freedom Pools stated he would complete our project in 35 days and he started Nov 1 2015 and finished in a horrible December 16 2016. This was the worst experience possible we will go to court in May 2017 and we hope to resolve this problem soon. Please if you want to see his work, or talk to me about his quality of work please email me at corbinthompson@att.net

unknown

It went well.

The owner showed up on a Sat. morning and had our issued handled in a few minutes. When we asked for further service he referred us to another business that I spoke to three times to ask why they missed the scheduled time and then I just gave up. Problem is still not fixed.

Feedom Pools constructed my new swimming pool from scratch. I researched pool construction up and down. I obtained bids from multiple companies. I was impressed by John Stephens, owner of Freedom Pools. He had a quiet confidence that he could get the job done to my complete satisfaction. His bid was competitive and he provided options that increased and decreased the cost. John's designer, Mike, came to my barren backyard and immediately had a vision of what would work. His hand-drawn sketch showed exactly what I had in mind, and what I thought would work in the yard. No fancy computer graphics with inflated costs....just a vision and a drawing by a real human. Freedom Pools did a fantastic job every step of the way. No question was too trivial for Mr. Stephens. He was always available and it was clear that in his mind the customer comes first. This company did a fantastic job on my new pool construction. I would recommend them in a heartbeat.