Quality First Home Improvement Inc.

This is in reference to the new quality first office in Reno, NV. This is the worst company ever. Run away from them. They were contracted to remodel my elderly mothers bathroom last November. They didn't show up to work until she finally followed up at the end of January. They ripped out the bathroom and then left her for over a week without a bathroom because the technician assigned to her house was out sick. When she reached out to the company to request someone else come and hook up the toilet at the very least, the owner was demeaning and rude. He did eventually send someone to hook up the toilet. Several weeks later they finished the bathroom which included tile that wasn't fully adhered to the floor, cracking grout and crooked grout lines, a mismatched shower surround and shelf and a fully leaking pipe system. The person who did the plumbing work was not licensed to do so and didn't know what he was doing. We only found this out because my mother insisted that permits were pulled for the job (something they don't normally do) and when the city inspector came to inspect the bathroom and close the permits he failed the work and noted that they did not have a plumbing license. After a month of her having to vacuum up the water under her house every time she used the shower, they told her they were going to send back out the original worker to fix the plumbing (the same guy who didn't have a plumbing license). When she told them that she had reported them to the contractors board and that they required that a licensed plumber do the repair they promised to send a licensed plumber out. Instead they sent the original technician and a retired plumber who was no longer licensed or bonded. When my mother told them that per the contractors board the repairs needed to be done by a licensed contractor they told her fine we are done with you and left. Of course she is a trusting soul who paid them over $9k to be taken advantage of. The contractors board will be going after this company, but please do not make the mistake of allowing them in your home. They are scam artists who don't think twice about taking advantage of an elderly woman.

first measure was incorrect, which delayed the project. Aluminum patio cover does look nice and the workman were friendly and efficient.

Bid was more than 50% higher than our other two bids. While we were making our decisions, we received three calls from the company, saying "the boss decided our bid was too high and we can do better than that" or "guess what, we've got a special sale running right now", etc" but only if we met with the salesman again. Since it had been less than a month, we told the caller that we didn't need a return visit, jut a revised bid. Nothing ever materialized. I dislike games - give me your best bid and be done with it.

One word. FANTSTIC. prompt, clen neat

The company was great. They did take a little longer than I would have liked to start, however, the price and quality of the patio cover and solar panels was great. There was an issue with my solar loan due to Quality First taking so long to complete the project, however, they worked with me every step of the way to ensure I got a new loan.

I have a metal lift in my home, so they picked it part of roofing. I watched them do everything. They were okay because my concern was the middle roof because middle roofs are not meant to be walked on. They did okay. He told me if i am not happy i should call back.

Wow....what an awesome crew. They did an excellent job getting my old house cleaned, repaired and primed for painting. The house looks like brand new. Even my neighbors are impressed with the work done by this company, including one who just had his house painted the month before. Nice workers, even though English was not their native language they were on time, polite, answered all my questions and cleaned up after themselves. I couldn't be happier with this company. From sales people, to inspector, to workers, the were all top notch, helpful and informative.

the initial visit for quoting was quite the process. the sales person was late by about 45 minutes, but his coworker was on time, so this made for an awkward time to fill while the main guy with all the information showed up. the sales pitch was long and drawn out (took about 3 hrs total), but he was very thorough and detailed on all aspects of the windows their quality and warranty. the day of the install went well. we had 10 windows and a sliding door being replaced. 5 guys showed up about 9 am and had everything done and cleaned up by 5 pm. everyone was very respectful of my things. they cleaned up everything before leaving. overall it was a very good experience, we are very happy with our new windows/sliding door. we will likely call them again when it is time to replace the front door and roof. (yes, they provide this service as well)

They're fine. I think they're a little pricey than other companies but if you have a problem you can call them and they'll take care of it. They show up on time, they've been responsive to my calls, when they had someone come out to give me estimates they spend a lot of time breaking down everything and the sales persons that I've been talking to are good. I've been able to connect with them as a company and they do so much. They're a big company and they do a lot of things. I spent about $50000 in total with them.

The sales representative was very professional. The sales representative was knowledgeable about egress. There was no formal estimate provided. We received a hand written piece of paper that simply stated the number of windows to be replaced and the cost with some other details on it. There were no other specifics on it such as window size etc. It was written on a form called ?Addendum to Sales Contract?. The windows they are selling were Amerimax windows. They are made exclusively for Quality First Home Improvement. They are a very good quality window. We did not choose this vendor because their price was higher than the other bids we received.

Took 3 attempts to get it right and left stray adhesive on sills. Otherwise it was good. Still waiting for them to come and put one big screen back up which was part of the agreement.

At first I thought they did a good job but I have not been up on the roof myself until this pass weekend. Several of the installed hardware has paint already peeling away. They have not been on my house for a full year yet, but the quality of the products have me severely concerned. This week I will be contacting the company to see what they will do to repair the issue. I did not pay for a cheap roof job. This is supposed to be a 50 year roof. The contractor put on all 'new' hardware, sheeting, comp, and anything else necessary to complete the job.

We had a patio cover installed on the back of our two story home- we were showed an example before the installation and it had a flat cover with the insulation in between two covers so you could push snow off incase we had two ft. or more snow. Our cover has approx. 5and quot; deep on top with approx. 5and quot; border. If we had any snow, we could not push the snow off. We were told this patio cover would be able to hold the snow and not fall down to the heaviness of the snow. If it did, we could turn it over to our Insurance Co.

I had used this company twice before in 2012. Had windows installed and insulation put in attic. It took awhile from the contract date to the installation date, but once everything had been obtained, there was no problem with installation. They worked very orderly and finished in just 1 day with a few details finished up the next morning. Now I had to wait for PG&E to check the work out and change the meter used. After 3 weeks I called to see if all the paperwork had gone in. And no, one was missing and holding up the process. Deanna drove up to my house and got that one sheet done and submitted all the paperwork again to PGE. May 22nd PGE came out and did the inspection and changed the meter AND turned it on. I was so happy! I took a bit off for responsiveness, orderliness that kept me from using the solar sooner. They were not quite up on the paperwork and it cost me another month of PGE. I found that sometimes calls were not answered in a timely manner. I had to keep on them to make sure I didn't fall through the cracks. I mentioned this to them as a general overall problem. They do great work and stand behind it if you can work around the telephone calls going to voicemail and not being returned. I overlooked it but I know it needs mentioning here.

They did an excellent job. The first couple of days, they were here over the weekend, they kind of left stuff lying around which I didn't like so when I called them on it on Monday, that was the last time they did that. They took care of making sure that the stuff was cleaned up instead of leaving a mess for me to look at. They were painting on the hottest day of the year and some of his stuff got a halo and they came back and redid by hand where the halo was. A month later, I'm looking at it and there's other halos so I called and said this didn't work properly, I think it's because it was so hot, they're going to need to come back and re-spray this entire side and they did. They did not charge me for any additional paint. I've recommend him to other friends.

I usually don't work with companies that send people door to door soliciting business. I felt bad for the canvasser and decided to let her book an appointment on a rental unit that needs replacement windows. I received a card with the specific date and time, they had the proper address and my cell number. I even spoke to the booker and quot;Mikeand quot; on the phone to reconfirm all the details. They no showed on the day they set up with me. I was at the location 3 hours prior and two hours after the appointment time doing other odd jobs. I even waited outside at the appointed time to make sure they could see someone was there. No call, no show. Today I get a call from a lady telling me I was not there at the right time and they wanted to give me the opportunity to reschedule. I advised her I was there and she continues to tell me that wasn't the case and their people were there. I won't deal with a company that calls me a liar and can't own up to their own error. If this how they do business, I don't want them involved in working on my home.

We got several quotes and I liked Quality first because of their professional salesman and their ability to make the windows larger. Some other companies only do slip in replacements and won't cut into a wall, so keep this in mind. They had some promotions going which upgraded us to triple pain etc. The windows took two weeks to order after we committed to the job and they installed promptly afterwards. They required a 1000 dollar down payment initially, and we paid the remaining 8000 after the job was complete. One additional complexity of this job was my asbestos siding, which they handled nicely and did not charge extra for dealing with. The installation took two days and I was home during the bulk of the work. Every member of their team was professional and courteous from the project coordinator to the foreman to the laborers. We joked around and they explained how everything worked. They were respectful of my home and pets and took measures to keep things clean and safe. There was a lot of dust due to the cut-downs but that was expected. Bottom line is that my new windows are amazing, beautiful and highly functional. It feels like a newer, more modern house and I don't regret it one bit. Another contractor may have had a slightly lower price, but considering the quality of their product and the way in which they conducted themselves I would use them again for other jobs and recommend them highly. There is very little left for me to do after they left. Only on the windows that were cut down do I need to paint a little around the edges, which will take an hour or so. On the ones that weren't cut down there is nothing to do, they are perfect.

I was impressed with the competence both of the estimator and the two who did the replacement. My only caveat was that they had said the windows would be replaced in January, but they didn't arrive until early February. However, the weather in January was brutal, and it seemed a very bad time to replace windows (I'm in Reno, not Sacramento). Eventually I hope to have them replace more windows. I was really pleased with their work.

Their product was supposed to be top of the line and it wasn't. They didn't use primer most of the time so the paint would crack and peel. The painter was lazy, he did not do a good job at all. I would not recommend them for anything.

First of all they do an excellent project. They do rebar 24 inch on the center, they do a 6 bag pour, they are extremely good at the aesthetics so they design a really nice looking piece of concrete. They ripped up the old concrete, put in new. The team was on time, they did the job exactly the way they were supposed to do it - I videotaped it even. I thought it was such a great job. They didn't damage anything else while they were tearing this thing out or putting it in or anything. And it was done in a day. Absolutely excellent work. The only thing that I wasn't wowed about is that they have kind of a high pressure sales group. They have telemarketers and door to door people and when the salesman comes out, it's one of those: "If I can get you to sign this today, they I can lock in that price, but I can't guarantee it." You know, that kind of crap. I've been with sales people for a long time and I know how that game works. You have to let them walk away, they'll come back later with a lower price. But I negotiated with them for over a period of two or three weeks and they finally came in and do the job that I wanted them to do. Other companies don't pour as thick a concrete or they don't put in rebar, or they put in a gravel base and so they come out cheaper, but it's stuff that you can't drive over, it will break. So Quality First really, really does a solid job. They put root barriers in, so that roots can't come back and grow underneath the concrete, which I thought was neat. And they put drains underneath the concrete, so it drains off to the side.

I gave this company a ?D? instead of an ?F? because they actually showed up. I was looking to have my home re-roofed so I had a sales representative from Quality First visit to talk about their company, measure my roof and provide a quote. The visit was supposed to be at 4:00 but he didn?t show until 4:45, without a call. The visit lasted WAY to long, to the point that the rest of my family ended eating dinner while I was still dealing with the salesman (and I?m not particularly talkative). Eventually I got the quote out of him and was astonished at how high it was (initially 3X) compared to my neighbor?s roof which is being done by another company and is basically the same floor plan. After telling the salesman I would have to see other quotes his response was one of irritation and he proceeded to complain about his competitors. Two days later I returned a call from another individual at their office not more than a couple of hours after he left a message on my answering machine. The individual started out by asking when he had called me (don?t you know?), who my salesman was (didn?t he know?) and when the salesman visited me (again, don?t you know?). After I helped with these details, he then offered to come down on the quoted price if I would agree to allow my house to be used as a ?model home? for marketing purposes. I?m 65 years old and recognize a marketing scam when I see one. When I told their representative I expected the original quote to be the ?real? one and that I wasn?t in the habit of dealing with roofing companies the same way I would deal with a car dealership he simply?.hung up on me! So, for those in need of home improvement work my advice would be simply this. If you want to get a quote from this company, do so. Just be sure to get quotes from highly rated Angie?s List companies as well and don?t let a high pressure salesman or other marketing rep pressure you. There are lots of good firms around and with many of them you will be able to deal directly with the owner/installer, unlike Quality First.

I am happy with their service. The first thing they did for me was windows and that was really nice, and that is the why I got a big discount when I got them work on my attic. It is an older home, but I just love my new windows.

It was the best experience I've ever had with any company doing work at my house. One of the reason I bought windows from this company was they offered a lifetime warranty on all windows. Well here it is not even three years later and one of the windows cracked, the inside pane of three panes inside the bedroom. They are not returning calls or messages asking when the replacement window will be installed. I reported the crack on February 18, 2014 and today is May 12, 2014. Now they are saying it was an act of god that cracked the window so it's not covered. Unbelievable. And complete lack of customer service. They won't even return a phone call to keep me informed. Stay far, far away from this company.

We talked to them and it was a very bad experience. I asked them to let me think about it. They called me a week later and told them that I was not interested. They asked me why and I told them that $6000 for two windows was why. They said thank you and hung up. Then they called back and I told them again that we were not interested. Then they called back again and I asked them to please stop calling me. That is when they stopped calling me. The second guy who called told me he was another manager or something like that. But nobody offered to lower the price. They didn't listen until I told them to stop calling. They were right on time.

I thought the price was a little expensive, but I didn't get other estimates. The quality of their work was excellent.