On The Ritz Plumbing Inc

This man was completely thorough and did the job well. He explained everything he was going to do before he did it.We will use him again

Brek came for the estimate and gave me several options to choose from. He was friendly, professional and accommodating from start to finish. He was flexible with the date to come back and do the work which was very helpful. When he did came back to do the work he proved to be a skillful communicator, both in understanding what we wanted and in telling us what he planned to do before he went ahead. He was also flexible about the order of work to be done which was not easy when my elderly mother tied up the bathroom for a long time before he could get to it to work on. There was a problem with flow in the pipes which he fixed by clearing out the dredge, even though it was not part of the contract. To top it all off, before he left he showed me how to drain the hot water heater and gave a lot of helpful tips based on his own experience. He was cheerful and industrious and got things done effeciently. I would not hesitate to call him next time I need a plumber.

Brek, owner/operator, was a pleasure to work with. He didn't even scream when I let him in just after waking up = ) On a serious note, I would not consider using another plumber until Brek retires. He knows his stuff like nobody's business. He is flexible. Most skilled. Response time is incredibly fast. He's the best plumber I have ever used If you go with On the Ritz Plumbing, Inc., you won't regret it!

We called on a Wednesday for trouble with a leaking faucet on our tub. We were called back the same date with a time for the following day. They gave us a nice 2-hour window and the owner called us prior to the time wondering if he could come early. How great! He arrived on time and finished within an hour, even making sure to use the whole hour by helping us with an additional leaking pipe. He was friendly, neat and punctual. We will absolutely use them again!

I discovered that my 17 year old water heater was leaking the night before I planned to leave town. I called On The Ritz plumbing the next morning and Brek came out later that day. He offered to try to get the water heater replaced that same afternoon but we determined it was a slow leak and decided to turn the water off and relieve the pressure then replace the tank after I returned. Brek replaced my old 40 gallon heater with a 50 gallon. The 40 gallon was shorter than my old water heater and would have required a platform, which Brek offered to build. Brek quickly checked into it when I asked if a larger model would fit without requiring a platform and he determined that it would fit just fine. I also asked if I could have a little bit of time to paint the wall behind the water heater after the old one was removed but before the new one was installed. Brek said it would not be a problem and said he could perform other work during that time. Brek was extremely courteous and conscientious. I had to take a work teleconference while he was working and he ensured that the door to the laundry room was closed to keep the noise level down. He called to let me know when he was on his way and showed up when he said he was going to show up. He charged what he estimated. He patiently answered all my questions and was able to provide knowledgeable answers. He cleaned up everything before he left. I was very pleased with his professionalism and his service and would definitely hire him again.

The company was unprofessional and not customer service oriented on my first phone call with them.Crazy is the word I would use. We are in a downward economy but On The Ritz Plumbing Inc is extremely busy. So busy that they are unable to schedule a service call until 3 weeks into the future, like JUNE OF 2012! The wife who answered the phone is extremely friendly but she is referring all their calls to another company that is NOT on Angie's List and Unfortunately Kermit at Chapmans Plumbing at 916-600-5569, does NOT return phone calls!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!On top of that the wife told me, a New Homeowner, and a New prospective Customer, that they were a one man show and needed to hire another plumber, HOW UNPROFFESSIONAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I HAVE NEVER DEALT WITH A COMPANY THAT DID NOT WANT MY BUSINESS OR REFUSED BUSINESS!!!!!!!!!!!!!!!!!!!!!!I HAVE NEVER DEALT WITH A COMPANY THAT HAS REFERRED YOU OVER TO ANOTHER COMPANY THAT DOES NOT EVEN RETURN PHONE CALLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I am really glad this company is NOT sufferring from the bad economy, but why would I care or want to know about their issues or problems they are having, when I have my own plumbing problems, that I was calling them for service, and what I got, was shucked off to another NON Angie's List Plumbing Company, that does NOT return phone calls.This is Bad, extremely Bad and Unprofessional customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Would it have killed them to make some time to at least check out my job and provide a free estimate???????????????????????????

I called On the Ritz on Monday. Brek came within 15 minutes of the estimated time on Tuesday. He gave me an estimate before he started work. He also gave me the Angies list discount for first time customers without me having to ask for it.

Great, less than I expected, he had to search a number of sites to find the right knob. I am glad I didn't try to fix I had the wrong maker ad model. Very personable.

Brek arrived and replaced the faucet that was leaking. He knows what he needs to do and gets it done quickly. The following week, the pipe was leaking at a different junction, not where he had performed the repair. He returned and was able to tighten the connection and didn't charge for the trip. He's not only a great plumber, but he's also a very nice person. A+++

Brek called at the time of my appointment that he would be about an hour late, I did not have a problem with that because he had added me onto his schedule as an emergency and I was so grateful to be on his schedule at all. When he got here he assessed the problem and discussed with me the solution. He then got to work. When he finished he cleaned up and we had a discussion about future work for which he gave me a written estimate. All together an excellent experience.

From start to finish I am very pleased!

Brek is a very courtesy, professional plumber. He was punctual and completed the work in a very timely manner. He guanteed his work for one year. He knows his trade very well and made suggestions for additional updgrades. My home is 20 years old so there's going to be additional work to be done as time goes by and I will definitely call on his company again.

Since water was gushing out of the front of our property and our gardener and the water department of the city of Roseville couldn't find a problem in our landscaping a plumber was called immediately. Brek called Bull's Eye detection services and they showed up immediately and found the source of the leak in our bathroom. He had to cut a section of the wall so he could re-route the pipe..remove our bathroom cabinets and mirror. Since we had an out of town visitor Brek did everything at a pace to inconvenience us as little as possible. He is professional,cleans up after working and is in our experience the best.

The process went extremely well.

As usual Brek was on time and cheerful (I'd hired him before to do some work at our old house). I had noticed a very, very slow drip leak at the joint between our water heater and recirculating pump and thought I'd better nip it in the bud before it became any worse. Because there was no valve between the water heater and joint Brek had to shut off water to the house and drain the heater, then take things apart to try and remedy the problem. He worked on it for a while, then reconnected everything and turned on the water again and then spent a fair amount of time going through and flushing any air out of the system by running faucets and flushing toilets. The price for all of this was about $230, but I found Brek's prices to be very reasonable in the past so I saw no reason to complain when comparing him to the labor costs of other plumbers. Later that night I noticed that the drip was back, exactly the same as it had been before. Well, now it was Christmas Eve and since the drip was so minor I called Brek and set up a time after Christmas for him to come out and take another shot at fixing the problem. He did so, and this time he replaced the nipple that connected the water heater to the recirculating pump piping. This seemed to do the trick, as the drip was gone thereafter. Had the saga ended here I would have been pretty happy ... However, several days went by and my wife and I both noticed that we weren't getting the instant hot water in the shower that we'd been used to having with the recirculating pump. I checked the pump when it was on one night (it is on a timer and not on full-time) and it was incredibly hot. I called Brek the next day and explained that we didn't think the pump was working, and hinted at how coincidental that seemed to be with his visits before as it had been working fine up until then. He agreed that it was a little too coincidental for his liking and gave me a couple of suggestions about how I could make sure that the pump didn't have any residual air in it from the drip repairs, etc. I followed his instructions and still the pump wasn't working, and in fact was making a shrieking noise like a tea kettle after being on for 20 or so minutes. So I called Brek to tell him the results of my test and he noted that the pump was probably done for, and agreed to come out and replace it for us. Even though he noted the incredible coincidence of timing with his previous repairs he did not offer to cover the cost of the new recirculating pump or the labor to install it. He commented that it could have been that the pump was on its last legs (it was four years old) and the trauma to it from the previous work might have just pushed it over the edge. Well, we had no proof either way that the pump's demise was related to his previous work so we bit the bullet and paid for the whole enchilada, but I still didn't feel overjoyed about writing another $360 check to get the pump replaced after just paying $230 to get the other work done beforehand when the likelihood of the two being related seems to me - an admittedly untrained observer - to be about 100%. So overall, while I like Brek and he seems to know what he's doing, I found this experience to be a lot less satisfactory than our initial engagement with him at our old house. I am not sure if I will go back to him the next time I need plumbing work; the price and personality is right, but I felt like that only goes so far if the work isn't getting done right the first time.

Everything went as planned and he even called another plumber to come assist when he needed the work done on two sides of a wall. Everything was done professionally.

They said they were too busy, didn't want my money they said...

He was on time and professional. He was also helpful with suggestions on other work I want to have done in the future.

Brek was awesome. He called before he came by just to confirm our appointment time. Brek arrived right on time. He was courteous and knowledgeable. Being a woman, I am always skeptical about being "worked over." I felt comfortable that Brek was honest and fair in his assessment. He was able to clean out the drain on the spot. Brek was efficient by explaining everything he was doing. He was also very clean, not leaving a mess, and I felt I got my money's worth. I will definitely call on Brek again for future work.

Called for service 2 times and they did not return my calls either time

I was very pleased with the services provided by Mr. Ritzema. He was punctual, pleasant and delivered a perfect solution that we're happy with. He really listens to what you want and delivers it. I recommend him to everyone.

plumber showed up on time, explained what was needed, clean professional, kind.

Very nice gentleman. Good service. Seemed very competent.

He arrived promptly at the scheduled time, and completed the job quickly. He was very friendly, and his appearance and demeanor were professional.

Other plumbing companies gave higher quotes suggesting that it was not possible to repair the water heater without complete removal and reinstallation, but that turned out to be false. So, the same job got done with less labor and a lower price.