Primarily commercial service and repair. I am owner/operator, and am not able to respond to emergency calls and don't work evenings or weekends.
Business highlights
17 years of trusted experience
Services we offer
Commercial service and repair.
Services we don't offer
Irrigation and sprinkler, high pressure water jetting & septic tank pumping, well pumps & work, appliance repair, shower/tub enclosures and tub/shower doors, remodels, new construction, sewer line replacement.
My old water heater started leaking on a Sat night. Sat late I called On the Ritz plumbing and left a message knowing they wouldn't call me until their normal business hours on Mon. I also used Angie's list messaging and was pleasantly rewarded with being able to trade messages with Brek. I posted photos and he provided a rough estimate and also let me know specific things that may add to my bill. i.e. IF the gate valve is bad it will add about $. IF an expansion tank is needed it will add about $. Initially I told him that I would buy and pick up a water heater for him to install. The night before the installation I changed my mind and had him provide a Bradford White unit. He was able to pick up the unit before arriving at 9am. Brek and his support staff were very good about returning calls - I was very pleased with the content and timeliness of the communication. His support staff put me in contact with Brek directly when technical info was needed. Brek was able to schedule my install earlier and at every step was very good about calling and setting expectations. I appreciate that he called about 15 mins before arriving. (Another plumber who came out for a quote arrived 20 mins early for an 8am appt. I am NOT a morning person...I also know the plumber didn't live far from me so arriving that early was one strike. In hindsight I'm glad he did this and I ended up using On the Ritz). The work was completed in about 2.5 hrs. Brek has integrity and only provided what was needed - never did he try to sell me unnecessary parts or services. My garage was cleaner when he left than when he arrived. He trained me on use of the water heater and maintenance. I hate leaving him a great review because that means he'll be less available for my future jobs.
Description of Work: Replace conventional storage water heater, upgraded to code, hauled away old water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,100
Charles H.
02/2014
5.0
plumbing
+ -1 more
On the Ritz provided excellent service. Berek called ahead of arrival, and arrived on time as scheduled. He analyzed the job and explained in detail what he perceived was causing a toilet to leak at its base. He prepared the work area to avoid spillage to the floor, removed the toilet assembly, replaced the wax ring, and reinstalled the assembly. Performed several leak checks, retrieved his tools and equipment, cleaned up the work area and completed the job within the established time and price estimate. Overall, an excellent service experience from an excellent service provider!
Description of Work: Removed and replaced wax ring on toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$127.65
GARY G.
02/2014
5.0
plumbing
+ -1 more
We've used Ritz Plumbing two times and were very pleased with both Brek's service and pricing. He was punctual and called prior to each appointment to let us know he was on his way. Brek was consistently professional, courteous and mindful not to track dirt into the house. If we have a future need for plumbing assistance we will certainly call Brek.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank M.
02/2014
5.0
plumbing
+ -1 more
I called "On the Ritz Plumbing" to replace a 1970 vintage low boy toilet. Brek responded to my call immediately and scheduled a date and time to review the problem. Brek called prior to the appointment to inform me that he was on his way. Showed up and introduced himself and placed booties over his shoes to protect the carpet. He reviewed the project, provided a price to remove and install new toilet. Price was very fair and approved ordering of all parts necessary to complete the work. Brek secured all parts and returned on the agreed upon date. Installation went very well. Brek is very personable and professional. He knows his trade. I was so impressed that I scheduled some additional work to be performed at a later date. Would use him again without reservation.
Description of Work: Removed and installed new toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Edward P.
01/2014
5.0
plumbing
+ -1 more
Brek did a fantastic job repairing the valves in my shower.
Description of Work: I used On The Ritz Plumbing Inc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Wm S M.
12/2013
5.0
plumbing
+ -1 more
Contacted Brek on Friday and explained that I believed the water I had in my carpet was connected to the fridge valve in the next room. I told him the trouble shooting I did and then I shut off the water to the fridge. He told me based on what I said, that he was about 90% sure that I found the problem. If it still leaked over the weekend he thought it would be something worse behind the sheetrock. It wasn't. Brek got to the house right on time Monday and texted me when he was on his way. Took care of the fridge valve in about 15 miuntes so I had him replace a leaky faucet in the kitchen for me as well. Brek is very nice and easy to talk to. He was very conscious about his work and cleaning up before he left. He was in and out in 90 minutes. Will definitely be calling On the Ritz Plumbing for all my plumbing needs.
Description of Work: Changed leaking shut off valve behind refrigerator. Installed a new kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$184
Linda D.
12/2013
5.0
drain pipe, plumbing
+ 0 more
He was here for most of the day, he brought all the equipment with him. Brek knows his job & was very efficient & professional. My husband & I are very pleased with his work. We intend to have him complete any future plumbing needs.
Description of Work: Moved the washing machine hot & cold water connections from the kitchen to our back room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Suzanne P.
12/2013
5.0
plumbing
+ -1 more
Brek was amazing! We were thoroughly impressed with him all around. We'd been dealing with a leaky water main for weeks, turning our water on and off as needed (mornings and evenings) and watching our money go down the drain, quite literally. We obtained estimates to have the main line 1) repaired and 2) replaced. No one was sure exactly where the leak was, but most suspected it was under a retaining wall in our front yard. What impressed me most about Brek was his ingenuity and creative solutions for our problems. His calendar was full for a few weeks, but he suggested we ask our neighbors about hooking up to their water temporarily through a garden hose (which worked out great!). He also had great ideas and feedback about why he wanted to put the water line in one location over another. He was thorough in his explanations and I felt comfortable with asking questions. For the most part, I dealt with this repair without my husband's assistance, as I work from home and was around when it was happening. As a woman, it was nice to work with someone who was respectful and I felt comfortable around. I would highly recommend Brek to anyone looking. He's a one-man shop, so sometimes you'll have to wait to get on the schedule, but he's worth the wait!
Description of Work: Installed new main line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,025
David R. B.
12/2013
5.0
drain cleaning, plumbing
+ 0 more
Bret Ritz, the plumber appeared on time to review the work to be done. Within a few days he sent us a very reasonable estimate. Bret came a few weeks later after we selected him. The wait was well worth it! He arrived on time to perform the work we wanted. Bret worked all day and completed the job in early evening at which time he gave us a tour of the work done to ensure we were satisfied. We would not hesistate to hire him again for any future plumbing needs!
Description of Work: Replaced kitchen sink fixtures & added airgap and soal dispenser; replaced filters on RO system; in the bathroom, replaced toilet, replaced bath tub drain stopper, added a safety rail on bathtub wall, replaced overflow facia plate; in the master bathoom replace tub & one sink stopper; added two safetly rails in the shower.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Cheryl M.
12/2013
5.0
plumbing
+ -1 more
I would highly recommend On the Ritz Plumbing. Very professional, on time, finished the job promptly, good quality work, and explained what the job entailed thoroughly. We are very happy with the results.
Description of Work: The last job we had a leaky toilet repaired and another toilet replaced. Previously, before becoming an Angie's list member, a neighbor recommend On the Ritz Plumbing to us to switch out a 30 year old water heater. We went with a Tankless water heater this time. It wasn't just switching the water heaters. Gas lines needed to be extended etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Judy M.
11/2013
5.0
plumbing
+ -1 more
Brek arrived on time, got to work immediately and completed the job in just a few hours. He took time to explain the work he completed and provided some tips to consider on an upcoming bath remodel. We will call him again when we get ready for the next phase of our remodeling project. Brek is a trustworthy professional we feel good about recommending to friends and neighbors.
Description of Work: Brek replaced TP Valve, replaced drain from water heater with new copper pipe, installed expansion tank and other plumbing work. He also did an extra job we didn't expect. (My husband was going to take care of it himself) He provided his services as part of his original invoice amount. We didn't even know he did the work until after he left. Thanks Brek!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Hazel C.
09/2013
5.0
plumbing, water heater repair
+ 0 more
The provider, Brek, responded quickly to our request to come over to evaluate our water heater leak that may have been going on for some time but very negligible. He was professional and gave us a job quote on the requested appointment, to also include the other possible work we planned to be done other than the pipe leak. His price was reasonable - material and labor. As we were still contemplating on replacing our water heater or not yet (given that we don't know when the previous owner purchased it), the water heater stopped working. We called Brek and he was able to squeeze us in in his schedule. He was also very flexible in his services. We decided to buy the water heater as we intended to purchase extended warranty from the store. He did the job very well, neat, in a speedy manner. He respected our carpet and made sure he always wear protective wrap on his shoes as he goes in and out our house while working in the garage and shower. He gave us his Angie's List discount. Overall, our cost was really reasonable. This provider is very professional and highly recommended.
Description of Work: Removed old water heater and replaced it with a new 50-gallon unit. Replaced leaking pipes with new pipe fittings. Installed new ball valve shut off, flex lines, and gas clip log. Opened small section of sheetrock to expose leaking pipe, then replaced with a new copper pipe and rough patch to sheetrock. Also repaired ball shower cartridge.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Mike W.
09/2013
5.0
plumbing
+ -1 more
We weren't sure whether we needed to flush, tune-up or replace our 13 year old water heater and called On The Ritz. We also weren't real sure how to properly flush it ourselves (we did once before). His wife answered the call and is very professional and wonderfully pleasant on the phone. She and I arranged a date and time for Brek to come out and take a look at our situation. He arrived on time and quickly assessed the condition of our water heater and water usage. I was immediately impressed with his knowledge, honesty and down-to-earth nature. I had lots of questions (especially about assesing the quality of new water heaters) and Brek answered them all. He explained how we can flush our water heater for free ourselves, and gave us bids for a tune-up and replacement. His bids were very reasonable. Based on the information, we're going to milk some more time out of the water heater without putting any money into it by flushing it how Brek told us to. When it's time to replace it, we'll call Brek. I was impressed he didn't scare me into any choice and was honest in the condition of the water heater.
Description of Work: Provided free bids on water heater tune-up and replacement and information on how to flush it ourselves
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gary L A.
09/2013
5.0
plumbing
+ -1 more
See above comment. It went very very well.
Description of Work: Changed all of the end stops on twelve sinks and four toilets as well as new supply lines on most. The originals were either defective or improperly installed. We breathe Easters now. Break was very professional and honest. He did what we asked for and did it very well. We are happy to recommend him to others.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,079
Wendy N.
09/2013
5.0
plumbing
+ -1 more
Brek arrived on time and surveyed the job. Since we were installing a significantly larger disposal some repiping was needed. Brek did the job in less than an hour an reviewed his work with me. He spent time talking to my wife and I about replacing our water heater. No pressure just good advice on when to do the replacement. Fair price, quality work and a pleasant demeanor. His wife is good on the phone at setting appointments and evaluating plumbing jobs. STRONGLY RECOMMENDED!
Description of Work: Replaced a low end garbage disposal with a new 1HP Waste King purchased on Amazon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$123
Robert K.
07/2013
5.0
drain cleaning, plumbing
+ 0 more
Went very well. Brek was personally and allowed to watch and answered all my questions. He had needed supplies with him, was neat and the price was very reasonable. All works well.
Description of Work: Ah ached plumbing under bathroom sink drain.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Teresa A.
07/2013
5.0
plumbing
+ -1 more
The best service ever. I already wrote a review of this company very shortly after the service was performed.
Description of Work: Repaired kitchen faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Bradford J.
07/2013
5.0
plumbing
+ -1 more
Best plumber I've ever worked with HANDS DOWN. Instead of upcharging us like other bidders did, Brek (the owner) evaluated the situation in both bathrooms and determine what the most cost-efficient way would be to solve our problems. With the leaking toilet, we initially thought we wanted to replace it. Replacement of that kind of toilet (wall mount with older plumbing) would have costed a considerable sum. Brek suggested replacements of parts in the tank and installed a low-flow system in the existing toilet. This probably saved us $900 to $1000 (that he COULD HAVE made had he (like other bidders tried to do) convince us the unit needed to be replaced). In the other bathroom, Brek worked with us to coordinate with tile installation. He removed the existing toilet and discovered the existing flange was basically rotted (it was, I saw it). He replaced the flange. After tile was installed, he returned to install a low-flow Toto toilet and then installed a sink and vanity. The sink and vanity was Ikea (we built the unit in advance) and was a difficult fit for the existing plumbing lines. Brek installed the unit and it looks incredibly good, as does the entire bathroom. We will be using On the Ritz again for our next bathroom remodel. He is a problem-solver and is extraordinarily skilled. Instills confidence in the consumer.
Description of Work: Repaired and replaced parts in a leaking toilet in one bathroom. In the other: removed existing toilet, installed new flange, installed new Toto toilet, installed sink and vanity.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Kathleen R J.
06/2013
5.0
plumbing, water heater repair
+ 0 more
You can't get anyone better than Brek. I mean, what company will evaluate your water heater and tell you it's okay to wait. Wow! It's not as if we had a problem, but I was worried because there was a water heater problem in our previous house. Honesty goes a long way with me, and we will definitely use him and recommend him to others in the future.
Description of Work: He evaluated our water heater and assured us it was fine for the next couple of years. Wow! We talked about the different options that were available, when we decide to change our water heater.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leslie W.
06/2013
5.0
drain cleaning, plumbing
+ 0 more
I'd had Brek out once before for something that ended up being not worth fixing, and as I recall, he didn't charge me for coming out. I had him come back recently because every month or so my garbage disposal would get clogged and water was backing up. It turned out that the plumber who put in the original pipes, had them configured in such a way that the opening for the garbage and the water was coming through a really small space, so the slightest thing would cause it to back up. He basically started from scratch putting in new pipes under the sink. He gave me the Angie's List discount, and I felt that the amount I paid was reasonable for what he had to do. Both times Brek has been professional, friendly, knowledgeable, and punctual. He is going to come back to replace a sprayer hose in the kitchen sink which he would have done last time, except I had to order the part from the manufacturer (Moen replaces parts for free.) He is only going to charge me half of his usual fee for coming back because he was unable to do it when he was here the last time.
Description of Work: He reconfigured the pipes under my sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$178
Sharon B.
06/2013
5.0
plumbing
+ -1 more
Brek was prompt, professional and thorough. He was knowledgeable and I fully trusted him. He was able to diagnose the problem areas quickly and made repairs during the visit. He also gave me an estimate on some work to be done in the future.
Description of Work: Repaired leaks in pipes in ceiling, checked out shower, checked out water heaters and replaced a cartridge in a faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$357
Anne C.
05/2013
5.0
plumbing
+ -1 more
Wonderfully competant, pleasant. Arrived on time and fixed faucet on kitchen sink. Since this didn't take too long, he asked if I had any other concerns as the kitchen faucet didn't use up all the time for a minimum visit. When I told him toilet kept running, he fixed that too in order to use up the rest of my time. Both are working great and I didn't have to clean anything up after he left. Definitely recommend this company for your plumbing needs.
Description of Work: Fixed loose faucet in kitchen and repaired leaking toilet in master bath.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris H.
04/2013
5.0
plumbing
+ -1 more
We had a great experience with Brek and on the ritz plumming. We had scheduled a service appointment for early afternoon but Brek called us letting us know that he was delayed at another location and would be behind schedule. When 5pm rolled around we called figuring we would need to reschedule for another day but Break said he was on his way to our location. He arrived at 5:30 and stayed until the job was done. We were amazed that he came after normal business hours and stayed to complete the project without any issues for special hours or overtime charges. Brek got everything done quickly and efficiently and we have had zero problems since the fix. Thanks a ton !
Description of Work: We had a valve / pipe assembly that came from the wall into our toilet tank replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Heather L.
04/2013
5.0
plumbing
+ -1 more
Great service. Honest, forthright opinions. Stayed until the job was done. Absolutely would use Ritz Plumbing again!
Description of Work: Repaired sink faucet, replaced toilet, installed two faucets in bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$700
ronald B.
03/2013
5.0
plumbing
+ -1 more
this was repaired prev iously and the leak recurred, it was fixed quickly professionally, i wasn't home at the time but brek called me immediately to update me and did not charge me
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Appliance Repair - Small,
Wells and Pumps,
Natural Gas Lines
FAQ
On The Ritz Plumbing Inc is currently rated 5 overall out of 5.
On The Ritz Plumbing Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, On The Ritz Plumbing Inc offers free project estimates.
Yes, On The Ritz Plumbing Inc offers eco-friendly accreditations.
Yes, On The Ritz Plumbing Inc offers a 10% senior discount.
No, On The Ritz Plumbing Inc does not offer emergency services.
Yes, On The Ritz Plumbing Inc offers warranties.
On The Ritz Plumbing Inc offers the following services: Commercial service and repair.
Irrigation and sprinkler, high pressure water jetting & septic tank pumping, well pumps & work, appliance repair, shower/tub enclosures and tub/shower doors, remodels, new construction, sewer line replacement.