On The Ritz Plumbing Inc

We have nothing but great things to say about Brek and his work. He was very personable and straight forward to work with. We contacted him a few days before he was leaving on a vacation, and he managed to work us into his busy schedule. We needed a new hot water heater since our 20 year old one was on its way out. One reason I chose him over the other bids was that he knew the most current code for the area and he was easy to work with.. I called the city to confirm what we needed, and he was totally accurate. He worked closely with us to find the right water heater, and arranged for an electrician (who did great work at a good price) to install the emergency disconnect. He arrived the next day on time after picking up the new permit for the heater, and he got to work right away. He installed the heater quickly and then checked the pressure in the house. We needed the cartridges in the showers cleaned out or replaced. He had to leave on his vacation, but came back after he returned to finish the job. He gave us a good education on how the hard water in the area affected our pipes and plumbing. He took the time to answer all of our questions, and was easy to comunicate with. He arranged it so we didn't have to find an electrician (who was also on Angie's list) or get the permit It was nice that we didn't have to do all of the leg work or coordination of services ourselves, and we only had to pay one bill. I would definitely call him again if we needed plumbing done. I give him our highest recommendation. Update: We had a leak from under our water heater, and called Brek. he came by the next day, and found out the leak had nothing to do with the hot water heater, but fixed it any way, free of charge! It was close to Christmas, and we were afraid we could not afford the repair. When we asked him for the fee, he held out his hand, and said "Merry Christmas"! He was a blessing!

If you're ever afraid to call a plumber because you don't know what you'll get and whether he might do sloppy or unnecessary work for a high price, then you should feel safe in calling On The Ritz Plumbing. Brek Retzema is an intelligent, articulate, friendly, honest, thorough plumber who prides himself in doing quality work for a fair price. He carefully evaluates your plumbing problems and explains your options in clear terms. He shows a willingness to work with the customer in finding a solution. I was concerned about the high cost of a hot water recirculation pump, so he presented my options with an eye toward saving money for me and very willingly sought the lowest price for a quality pump and said that if I could find a better price on the Internet and ordered the pump, he would be glad to install it. In fact he found a price that pretty much matched the best price I could get on the Internet and obtained all the parts, himself, and did the installation very efficiently and thoroughly. The next time I have plumbing problems, I will definitely call him.

The owner of the company arrived on time and called when in route. He was very professional, and a true people person. When installing the faucet he noticed the garbage disposal was rusting out and beginning to leak. He recommended replacing it, and showed me the problems. The disposal was 11 years old. He did not apply a pressure to fix it then, but brought the problem to my attention. I decided to replace it and have him perform the work. He had all the necessary equipment on his truck. VERY SIMPLE! The work took approx 3 hours. He wore bootie covers and cleaned up after the job was completed. I would definately recommend On The Ritz, and will use his company for any future plumbing needs.

I was extremely satisfied with them. They were very responsive. It is a one man plumbing operation. He not only assessed the problem correctly but also started and finished the work in 3 to 4 hours at a cost significantly lower than the others.

I'm selling my house and the buyer's home inspector said that in two of our three bathrooms the valve stems to the shower/tub were leaking when the water was on. After researching on Angie's List, I called Brek midweek (last week) to ask for a phone quote on the work involved. He gave me a ballpark figure and asked if I could send him pictures of the shower handles so he could determine what brand they were (it wasn't evident logo-wise) and hopefully have the right parts with him when he showed up this Monday to do the job. I asked him to go ahead and replace the cartridges in all three bathrooms since he'd be here and the work would (hopefully) be pretty quick. Brek showed up more or less on time (he called ahead to let me know he was on his way). He quickly got to work, and two of the three cartridges went in seamlessly. The third posed a bit of a problem, and Brek went to get another cartridge under the theory that the new one he was trying to install was bad. Luckily it turned out he was right because it sounded like the alternatives were going to be a lot more expensive and destructive if that wasn't the issue. Brek didn't charge me labor for the time he spent going to get the fourth cartridge, which was a nice departure from some of the contractors I've dealt with in the past. Brek also gave me a ballpark figure on removing the 75 gallon water heater in our new house, putting a pan under it, and reinstalling it in the pan by looking at a photo he'd requested I bring with me. He stressed that although it was a good idea to take this task on proactively, given the age of the water heater (3 years) it was something I could get to in the next couple of years and still be on the proactive side of things as the expected lifespan of the water heater should be 8-10 years or more. Overall it was a very positive experience. Brek cleaned up after himself and was very open and friendly. I'll be calling him in the future when I need any plumbing work.

Everything was fantastic, very prompt and efficient service. Brek very openly and actively tried to find the cheapest solution. I will definitely use his service again.

I left a message, and Brek called me back ASAP. He arrived at the house within 20 minutes of our speaking. He evaluated our sink, explained how our older system works, and clarified what I wanted him to do. He then fixed the problem and installed the new equipment, cleaning up thoroughly when he was done. He was friendly, professional, low-key, and smart. We asked for an estimate for further work.

He returned my call in a reasonable amount of time, set the appointment and was very punctual. Didn't feel like he did anything that he didn't need to do. Very friendly. Would use again.

Brek replaced the hose bib and cleared the kitchen faucet. Then replaced the toilet , after showing me the cracks in it. The work was quick and very well done. Brek was easy to talk to and provided easy to understand answers to questions. He also used a much nicer toilet then the contractor who replaced the others in the house. Wish Brek had done the other plumbing work last year. But I went with a recommendation from my banker. Should have used Angie's list.

Brek returned my call within an hour, was at the house within 30 more minutes. I had a several small tasks that had accumulated over the last year: a tub drain, a bathroom sink drain, hot water valve and hand-held shower head tangle with the faucet issue. He looked over the problems and gave me an estimate. I gave him the go ahead and he was able to do everything that needed to be done in about an hour. He was knowledgeable and left everything neat and clean. He was very neat and clean about doing the work (wore booties over his shoes) and cleaned up any pieces that may have been left. He was very pleasant and efficient.

He quoted us a reasonable price and was able to schedule us in today. He was prompt, professional, and completed the work efficiently. He cut out the pipe and recapped it ensuring no leaks. He cleaned up his work area and gave us the 25% off coupon from Angie's List, which I had forgotten about! We are very happy with the work and will DEFINITELY call Brek again.

I discovered my hybrid water (circa 1980s) had been leaking for some time in my garage. I called four different plumbing contractors for estimates. Brek worked me into his already busy Monday. He arrived on time, was professional, knowledgeable, and able to communicate with me in layman's terms about the replacement process. I had already researched hybrid water heaters on the internet and was aware that there was really only one model that would work for me. Brek had the model in stock and quoted a competitive price. He showed up at the scheduled time the following day and installed the water heater while I was at work and cleaned up. He scheduled the city inspection for me and indicated that he did not want to receive his payment until the unit passed the inspection. He accomodated my schedule to come to my home on the following Saturday (not a regular work day for him), instructed me on the use and warranty information, and I gratefully paid him. I plan on doing a master bathroom remodel - Brek will definately be on my short list for the plumbing!

Brek was great! He looked over the job and gave me a price which already included the 25% off for all Angie's List members. I didn't have to show him the coupon. He didn't even mark-up the parts! I received another quote for $250 just for labor so I was so pleased I had all three plumbing issues fixed for less than that. I will be using On the Ritz Plumbing again.

I called in the morning and left a message. He called back shortly and said he'd be here around 3pm. He called before 3pm to say he was on his way and confirmed his arrival time. He showed up on the dot, analyzed the situations, explained what he'd do, and completed the work very efficiently. Friendly and professional - I'd definitely hire him again.

Left phone message Brek responded promptly and arrived bout 30 minutes later. He was careful to go through everything he was gogin to do and keep me up to date throughout the process. had to leave briefly to get parts but was done wihtin 2 hours. Very meticulous in keeping things clean in house as he cut through sheet rock and did work.

Great, he was easy to work with and did a great job.

Quick response and scheduling of service call with timely arrival on site. I was further impressed with service and pleased with overall knowledge and skill of the technichian.

I thought I needed to replace my Grohe single-mount kitchen faucet: both the handle and nozzle swung way past the stop limits of 50 degrees and 70 degrees respectfully beyond the center position, and the whole unit rocked back and forth. Brek discovered that the internal parts of my faucet were perfectly fine and that all the faucet needed was some adjustment and tightening. I had no idea that that was the problem since I had called Grohe America, and they couldn't analyze the problem - they said that the problem I had with the faucet couldn't happen! Brek could have gone ahead and replaced what I thought was a broken faucet with the replacement I had already bought, but he didn't - he simply told me that all that was needed was some adjustments to my existing faucet. Brek made those adjustments in a very cramped work area. I really appreciate Brek's honesty and integrity, and that he is someone that can be trusted. Brek was very punctual - as he said he would, he called me in the two-hour time period set for my appointment; and, just as he said he would, he called me when he left the job he had just finished and didn't leave me hanging wondering when he would arrive at my home. Brek is definitely the plumber I will call for future problems and/or projects.

The bathtub plumbing had to be reworked to accomodate the new tub. On the Ritz plumbing did a wonderful job and I would highly recommend this company to anyone who is in need of an honest, professional plumber who does high quality work! I have used this company several times and wouldn't use anyone else.

EXCELLENT! Brek called in advance, as he had promised, of his arrival. A prompt and thorough look at the situation was followed by the estimate which I considered fair and honest. I left Brek to do the work, but I didn't note the time he took. However, it seemed that everything was done promptly. Brek cleaned up the work area, removed old parts and packaging material from the new faucet and had my bill ready when he summoned me. Brek was clean, efficient, courteous, and professional in the his work and communication.

I had a bad leak under my kitchen sink and didn't know a plumber. I checked out Angie's List, read the reviews, and decided to contact Brek on Monday afternoon. I left a message and he promptly returned my call. He dropped by later that afternoon to do an assessment and provide an estimate for replacing the old valves that were leaking under my kitchen sink. He gave me the estimate and I gave him the job. He came back the next morning and completed the job. Brek is a really nice guy and did a great job on the plumbing. He was professional, courteous and punctual as well. I have absolutely no complaints about him whatsoever!

The job went extremely well. He was fast and on time. It cost a quarter of what I expected and was done in 30 minutes. What else can I say!

Tenants called and said that when they drained the kitchen sink, water cam up in the bathtub. I called Brek on Tuesday and left a message. He called later that day and we made arrangements for him to come out the next day when the tenants were home. He showed up promptly on time. The tenants mentioned that when they drained the kitchen sink, water came up in the bathtub. Brek took care of the problem within about an hour. He cleaned out the drain between the kitchen and bathroom and cleaned out the drain to the bathtub. He guaranteed his work for 90 days and gave me a discount for finding his name on Angie's list. He was very cooperative, courteous and professional. I would use him again and have referred him to a friend in case she ever needs service in the future.

I noticed that one of my toilets was dripping water in the back and the other had been "running" for years. I also had a dripping sink. Since the leaking toilet definitely needed immediate attention I decided to get all three things fixed at once. I called Brek in the morning and he was able to come by at about 5:00. He looked things over and gave me a description of what he felt was wrong with each item and estmated the job to be about $260 with parts. I agreed and he started work immediately. He was finished by about 7:00 and it only came to be about $42 more than expected due to a little more work to remove my double faucets to fix the sink leak and replace both of the insides. He warranted his work for one year. He was very nice, very fast and very professional. I will definitely use him again for any plumbing needs.

Mr Ritzema was great .He did everything promised with excellent workmanship