Merry Maids of Citrus Heights

There were two women, one of whom I was told was being trained. They showed up about 8 minutes late which I ended up paying for. The one who did the bathrooms and master bedroom did an excellent job. The sinks and toilets looked practically new. The trainee spent way too much time in the kitchen. She was supposed to clean the oven as well, but I didn't check it before they left. The first time I tried to use it, I could smell a terrible chemical smell as it was pre-heating. When I looked in there, I could see that it had not been cleaned, and the chemical cleaner had been sprayed in there and dried on the sides. She had spent so much time in the kitchen, that there was not much time left for her to do the living room. Instead of telling me they needed more time than the original 2 hour estimate, she did not spend enough time on the floor. She used water to do a quick wipe up. I didn't realize how bad the floors were until after they had left, so I wrote this on the customer comment card. The main reason I wanted them to come was to do the promised cleaning of the laminate floor on their hands and knees which I cannot do. I was very disappointed and will not use them again.

The staff are professional, punctual and hardworking. They cleaned virtually all areas thoroughly, and when they were not able to get grease film completely off cabinets, they alerted me to the problem. While everything was well-cleaned, I didn't feel as though I got a great value on price. I have found others in the market who provided a similar level of service at a lower price.

The crew was congenial and eager to please, although English was spoken as a second language by two of the three on the crew (comprehension a problem), and once that was apparent, I was able to work around it with the third crew member. The crew performed well despite the fact that my mother is a pack-rat with things piled up everywhere in all of the rooms - they just worked around them. The upfront price for the first cleaning was a shock at about 3 times what return visits cost, $300/ $105 for returns. When I asked they said that it was policy for a first cleaning, that they performed a "deep cleaning" that wouldn't be necessary on subsequent visits. I didn't see the extra effort or cleaning that would justify this. But at the onset I was stuck timewise, so I signed up front. A bit on the pricey side, though I would have this crew to clean back in the future.

They did an good job. We plan to use them again.

The only thing wrong was they came 2 hours early. They were lucky that I was home. I was getting ready to run a few errands when they came.

THE EXPERIENCE WAS GOOD. THEY SENT SOME VERY RESPECTFUL PEOPLE TO OUR HOME TO CLEAN. THEY DID A REALLY THOROUGH JOB OF CLEANING OUR HOME & KITCHEN. THEIR CUSTOMER REPRESENTATIVE DID A FOLLOW-UP TO CHECK THE CLEANING THAT WAS DONE.

I HAVE BEEN USING THEM FOR YEARS. THEY ARE VERY PROFESSIONAL & ARE ALWAYS ON TIME. WHEN THEY GET HERE, THEY GET RIGHT TO WORK. THEIR PRICE IS A LITTLE HIGH, BUT IT IS NOT BAD SINCE THEY DO SUCH GREAT WORK. I WOULD RECOMMEND THEM TO OTHERS.